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51,5","aware,132,1,551,1","away,136,1,141,1,551,2,148,8,150,1,154,2,153,1,155,9","axes,151,3","axis,151,7,153,5","b1,151,9","b12,151,1","b2,151,23,155,4","b2514zxqd,149,1,155,1","b3,151,9,155,2","b3d,149,1,155,1","b4,151,5,155,2","b6,151,4","b7,151,1","b8,151,8","backed,112,1,148,3,155,2","background,7,1,100,1,151,2,506,8,508,8,542,2,569,1,149,11,154,2,153,11","backing,148,5,149,1,155,4","backrest,108,1","backspace,151,1,149,2,150,3,152,2,153,1","backup,155,1","backward,153,3","backwards,146,1,148,2,153,1","bacteria,151,1","bad,89,1,149,6,155,2","badminton,551,1","baguettes,551,1","baked,154,3","balance,89,6,100,1,569,1,148,1","balanceand,89,1","balancesheet,89,1","balancing,89,1","bank,89,1,100,1,145,1,551,1,569,1,96,1,148,2,154,1","banking,148,4","banks,148,4","banned,148,1","banner,531,9,532,2","banners,147,3,532,1","bans,155,1","bar,145,1,151,17,551,1,149,33,150,9,154,12,152,17,153,14,155,5","barnas,551,1","barrier,118,1,551,1,148,2,154,1,155,1","barriers,547,1,551,2","bars,151,3,149,2,152,1,153,4,155,1","base,151,1","based,20,1,72,6,100,2,107,1,118,4,136,1,140,1,147,2,151,1,539,1,94,1,99,1,112,1,21,1,569,2,148,2,149,1,154,13,152,3,153,1","basedlearning,96,1","basic,4,1,3,4,100,2,106,3,151,32,112,1,551,1,569,2,96,1,148,1,149,1,152,1,155,1","basics,100,1,107,1,146,8,151,2,488,2,569,1,561,2,96,1,150,2,152,1,153,1","basis,146,2,151,1,551,2,150,1,152,9,153,2","basketball,551,2","batch,155,1","bbc,99,1,447,2,561,7,96,1,570,8,571,8,572,8,573,8,574,18,451,2","bcs,100,1,569,1,451,2","bd,149,1,155,1","bd00037,92,8,445,2,496,2,443,8","bd04969,93,8,460,2,444,8","beach,155,6","beam,149,1,150,3","bear,148,1,152,1,155,1","beauty,3,8,551,2","because,100,1,118,1,136,1,147,4,551,2,569,1,148,6,150,1,151,2,154,4,152,1,153,1,155,2","become,154,1,153,1,155,1","becomes,145,1,551,1,151,1,154,1,152,1,153,2,155,3","becoming,100,1,551,2,569,1","bed,148,1,149,1,155,1","bedfordshire,132,1","beds,9,1,148,1","beexcluded,112,1","began,551,1","begin,149,1,150,1,154,1,151,3,152,4,153,3","beginner,112,1,152,1","beginners,20,1,88,4,540,1,99,1,96,2,152,1","beginning,551,1","beginnings,153,1","begins,551,1","behalf,551,2","behaviour,551,1,148,3,150,1,151,1,153,1,155,4","believe,551,2","bell,108,1","belongings,132,1,551,1","belongs,154,1","benches,141,1","benchmark,100,2,569,2","beneath,150,1,154,1,151,1,152,2,153,4","benefit,89,1,107,1,136,1,551,1,561,1,148,2,150,1","benefits,100,2,118,1,551,1,569,2,148,3","bengeo,544,1","bereaved,148,1","bereavement,551,1","berg,151,1","beside,145,4,149,9,150,5,154,6,151,9,152,4,153,10,155,2","besides,148,1","best,2,1,100,1,145,2,548,1,551,1,569,1,148,3,149,3,154,2,151,3,152,1,153,3,155,14","better,100,1,551,1,569,1,148,6,153,1,155,1","between,7,1,100,1,146,3,8,1,141,1,569,1,148,14,149,6,150,27,154,14,151,32,152,23,153,30,155,31","beware,155,1","beyond,551,2,21,1,541,1","bicycle,151,1","bid,149,1,155,1","big,151,2","bigbluedog,9,1,140,1,495,4","bigger,533,1,151,4","biggs,155,4","billions,154,1","bills,148,3","bin,148,1,149,12,155,7","biodegradable,148,1,155,1","birchwood,15,1","birth,152,3,155,3","births,96,1","bishop,4,2,3,2,12,2,13,1,17,2,19,2,89,2,95,2,100,2,102,2,106,3,107,2,108,2,118,2,134,2,135,2,136,2,140,2,184,8,185,8,186,8,459,1,460,1,156,2,167,2,214,2,296,8,297,8,330,8,331,8,533,1,536,1,539,1,544,3,15,6,94,9,99,3,141,2,112,2,132,2,133,2,465,1,471,1,440,1,445,9,446,1,447,1,452,1,454,1,461,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,561,2,96,2,182,8,183,8,239,8,240,8,241,8,242,8,243,8,574,1,451,1","bishop’s,3,8,20,1,537,1,538,1,540,1,10,1,544,2,15,2,16,1,94,2,21,1,541,1","bishop’sstortford,95,1","bishops,3,8,17,4,72,12,15,1","bistro,551,2","bit,551,1,148,7,150,2,152,1","bite,72,6,96,1","bitesize,107,1","bitesized,96,1","bits,148,2,151,1,152,1,153,1","bl,152,1","black,542,10,148,1,149,1,151,3","blackboard,3,4","blameless,8,1","blank,145,1,379,8,418,8,551,1,149,1,150,2,151,2,152,5,153,1,155,3","blended,72,6","blendtrans,459,1,460,1,465,1,471,1,440,1,445,1,446,1,447,1,452,1,454,1,461,1,487,1,491,1,495,1,496,1,574,1,451,1","blhomep,380,8,419,8","blind,118,1","blink,79,8","blinking,151,2","blnextp,381,8,420,8","block,147,25,551,1,148,1,150,3,151,5,153,1,155,2","blocked,147,8","blocker,107,1","blocking,2,1,147,80,460,2","blocks,147,8,151,1,155,1","blprevp,421,8,382,8","blue,542,10,154,1,152,1,153,4","bluedot,422,8,383,8","blueyonder,272,2","blupp,423,8,384,8","bmp,149,1,155,4","bnr,190,8,195,8,200,8,204,8,205,8,206,8,210,8,215,8,219,8,258,8,273,8,284,8,289,8,293,8,296,8,298,8,299,8,300,8,301,8,313,8,318,8,322,8,325,8,327,8,330,8,332,8,333,8,334,8,338,8,341,8,343,8,344,8,345,8,349,8,335,8,347,8,352,8,356,8,359,8,315,8,178,8,570,8,183,8,187,8,188,8,189,8,194,8,226,8,231,8,235,8,571,8,240,8,244,8,245,8,246,8,248,8,252,8,253,8,262,8,263,8,264,8,268,8,277,8,572,8,304,8,307,8,309,8,310,8,311,8,573,8","board,9,1,148,1,155,1","boards,561,1","body,542,4,551,6,148,2,154,1,155,2","bofbrox,80,8","bold,542,6,150,2,154,2,151,1,153,2,155,1","bonus,151,2","book,89,1,100,2,136,2,145,3,569,2,561,1,148,3,154,10,152,3,155,1","bookings,551,2","bookkeeping,89,21,180,8,181,8,293,8,327,8,440,26,178,8,179,8,235,8,236,8,237,8,238,8","bookmark,154,2","bookmarks,154,1","books,89,1,561,1,148,1,152,3,155,1","boost,141,1","booth,153,1","border,156,4,165,4,150,26,151,7,152,2,153,17","borderaggregate,459,1,460,1,465,1,471,1,440,1,445,1,446,1,452,1,454,1,461,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,272,1,574,1,447,1,451,1","borders,459,1,460,1,176,1,465,1,471,1,440,1,445,1,446,1,452,1,454,1,461,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,150,35,151,2,153,4,574,1,447,1,451,1","borough,3,4,9,1,10,1","borrow,148,1","borrowed,149,1,155,1","both,89,1,100,1,147,1,10,1,544,1,15,1,551,4,569,2,148,7,149,4,150,1,154,3,151,6,153,2,155,3","bothat,100,1","botnavbarfeatures,459,1,460,1,176,1,465,1,471,1,440,1,445,1,446,1,452,1,454,1,461,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,574,1,447,1,451,1","botnavbarthemes,459,1,460,1,176,1,465,1,471,1,440,1,445,1,446,1,452,1,454,1,461,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,574,1,447,1,451,1","botnavbits,460,1,176,1,465,1,440,1,445,1,446,1,452,1,454,1,461,1,471,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,272,1,574,1,447,1,451,1,459,1","bottom,145,1,156,8,167,8,149,5,150,10,154,2,151,10,152,13,153,21,155,2","bought,148,1","bound,148,2,155,2","bowden,551,1","box,145,3,146,3,147,4,148,4,149,34,150,44,154,36,151,42,152,38,153,60,155,2","boxed,150,1","boxes,145,2,148,2,149,1,154,2,152,2,153,10","br,460,4,167,4,168,3,169,3,170,3,176,4,465,4,439,4,440,4,445,4,446,4,452,4,454,4,461,4,471,4,487,4,488,4,489,4,490,4,491,4,495,4,496,4,152,1,171,3,172,3,173,3,174,3,175,3,272,3,574,4,447,4,451,4,459,4","brackets,150,1,151,6","brain,148,2,149,1","brand,112,1","breach,14,1,551,1,8,1,148,1,155,2","bread,149,1,155,1","break,99,1,148,5,150,9,152,2,155,2","breakdown,146,1","breakfast,551,1","breaking,148,2,150,2,155,3","breaks,148,3,150,13,154,1,151,1,155,4","briggs,148,1,155,1","bright,148,1,155,1","brightness,155,2","brilliance,155,1","bring,146,3,149,2,153,4","brings,112,1","britain,3,4,154,2","british,100,1,132,1,569,1,148,1","broad,100,1,147,1,569,1","broadmeads,551,1","brochure,3,1,6,1","brochures,2,1,106,1,561,1","broken,100,1,146,1,569,1,148,1","brown,152,1","browse,2,1,106,1,145,1,465,8,445,2,471,2,496,2,154,1,153,1,155,2","browser,2,2,147,8,561,2,148,6,149,1,154,27","browsers,1,1,2,3,561,1,148,1,154,2","browsing,147,1,8,1,154,16,155,1","brox,560,8","broxbourne,3,12,9,2,72,6,106,2,107,1,536,1,10,1,544,1,15,3,551,13","brush,20,1,112,1,149,3","bs,3,4,17,4","bst,532,1,537,4","bubble,150,1,151,1,152,1,153,1","bubbled,149,1,155,1","budget,152,1","budgeting,148,1,149,1","budgets,148,1,151,1,155,1","build,20,1,107,1,146,1,154,1,152,1,155,1","building,108,1,132,2,551,7,148,2,155,1","buildings,132,1,551,2","built,7,1,551,1,148,1,149,1,153,2","bullet,150,4,153,4","bulleted,150,2,153,6","bulletin,148,2","bullets,150,11,153,7","bullied,551,1","bully,551,1","bullying,551,8","buntingford,15,2","bureau,551,1","bus,72,6,544,1,15,1,94,2,141,1,551,2","buses,544,1,15,1,151,2","business,3,38,6,4,9,1,72,30,89,2,95,6,106,1,298,8,332,8,532,5,536,14,537,6,10,4,94,3,112,2,445,2,446,8,561,1,148,12,154,4,152,1,187,8,244,8","businesses,3,1,89,2,95,1,107,1,148,8,154,1,155,4","businesslink,95,1","businesssolutions,23,8,81,8","busman,465,2","busy,537,1","button,140,1,145,14,146,39,99,1,559,8,149,44,150,60,154,58,151,53,152,60,153,68,155,3","buttons,146,8,561,1,148,2,149,4,150,16,154,9,151,12,152,8,153,20","buy,148,16,149,3,154,3,155,5","buying,561,1,148,3,154,2,155,1","by“hands,100,1","bypasses,146,2","byte,148,3","bytes,148,2,149,1","bytesize,460,2,299,8,333,8,96,8,188,8,245,8,447,8","bythe,8,1","c1,504,8,506,8,507,8,529,8,151,2,155,2","c10,511,8,512,8","c11,524,8","c12,513,8","c13,508,8,509,8","c2,33,8,34,8,510,8,514,8,515,8,525,8,526,8,151,4","c3,516,8,517,8,551,1,151,8","c4,518,8,519,8,151,11","c5,505,8,151,6","c6,527,8,151,2","c7,528,8,151,1","c8,520,8,521,8","c9,522,8,523,8","cab,551,1","cable,141,1,149,3,154,1","cables,148,1,149,9","cabling,148,2,149,1,154,1,155,1","cache,154,7","cachedhasborder,167,1,168,1,169,1,170,1,176,1,465,1,439,1,440,1,445,1,446,1,452,1,454,1,461,1,471,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,171,1,172,1,173,1,174,1,175,1,272,1,574,1,447,1,451,1,459,1,460,1","cachedhasbots,168,1,169,1,170,1,167,1,176,1,465,1,439,1,440,1,445,1,446,1,452,1,454,1,461,1,471,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,171,1,172,1,173,1,174,1,175,1,272,1,574,1,447,1,451,1,459,1,460,1","cachedhastheme,168,1,169,1,170,1,167,1,176,1,465,1,439,1,440,1,445,1,446,1,452,1,454,1,461,1,471,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,171,1,172,1,173,1,174,1,175,1,272,1,574,1,447,1,451,1,459,1,460,1","cachedlinkinfo,167,1,176,1,465,1,440,1,445,1,446,1,452,1,454,1,461,1,471,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,574,1,447,1,451,1,459,1,460,1","cachedneedsrewrite,167,1,176,1,465,1,439,1,440,1,445,1,446,1,452,1,454,1,461,1,471,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,574,1,447,1,451,1,459,1,460,1","cachedsvcrellinks,167,1,176,1,465,1,440,1,445,1,446,1,452,1,454,1,461,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,574,1,447,1,451,1,459,1,460,1,471,1","café,154,1","cake,154,12","calculate,148,1","calculated,151,2,152,7","calculating,148,3","calculation,151,7,152,1,155,3","calculations,118,1,148,6,149,1,151,9,152,3,153,1,155,12","call,20,1,536,1,537,1,538,1,540,1,551,1,21,2,154,3,541,2","called,147,1,148,22,149,3,150,1,154,10,151,11,152,7,155,8","calling,539,1","came,151,1","camera,96,1,148,3,153,3,155,3","cameras,148,1","campaign,551,1,561,1","campaigns,146,1","campsite,155,6","canada,100,1,569,1","canbe,141,1","cancel,145,4,149,5,154,2,151,2","cancelling,152,1","candidates,100,2,569,2","cannot,145,2,146,1,147,1,539,1,141,1,148,4,149,7,150,3,154,7,151,2,152,2,153,1,155,4","canteen,151,2","capabilities,118,1,149,1","capable,551,1","capacity,148,1","capital,150,6,153,1","capitalised,150,1","capitals,150,1,151,1,153,1","capture,148,1","car,94,2,141,2,551,5,154,5,152,1,155,1","card,19,1,551,6,561,1,148,6,154,2,152,1","cards,551,3,148,3","care,3,8,551,7,148,1,149,2","career,3,1,9,1,72,6,89,2,106,1,107,2,140,2,141,1,551,3,21,1,541,1","careers,3,4,6,1,9,1,72,6,106,3,107,1,532,1,538,7,94,1,551,3,148,1,459,2,460,2","careful,148,4,149,2,154,1,151,1,155,4","carefully,148,2,149,1,150,2,154,2,151,3,152,1,153,4,155,3","careless,148,1,155,1","carers,551,3","caret,155,1","caring,3,4,551,2","carolanne,551,1","carried,148,9,150,1,151,6,152,3","carries,148,4,149,2,150,1,151,2,154,1","carry,148,11,149,4,150,1,151,3,152,5,154,3,155,8","carrying,569,1,148,5,149,1,150,3,151,8,152,3,153,2,154,3,155,5","carryingout,100,1","cars,551,1,148,1,151,2,152,1,154,1","cartridge,149,3","cartridges,148,2,149,3,155,4","case,4,1,108,1,135,1,147,2,551,1,148,6,149,7,150,12,151,2,152,2,153,8,154,1,155,1","cases,147,1,551,1,148,1,149,2,150,1,151,1,152,1,153,1","cash,19,1,89,1,118,1","cashpoint,148,1","casing,149,1","catalogue,132,2,465,8,452,12,487,4,148,1,150,1,154,1,155,1,451,2,471,2","catalogues,561,1,152,1,155,1","catch,551,1","categories,146,1,148,1,150,1,151,4,152,2,153,2,154,2","category,146,3,149,1,150,1,152,3,153,1,154,3","catering,3,4","cause,108,2,146,1,551,1,148,4,149,1,154,1,155,3","caused,108,1,148,2,155,2","causeway,3,1,4,1,12,1,17,1,19,1,89,1,95,1,100,1,102,1,106,1,107,1,108,1,118,1,134,1,135,1,136,1,140,1,156,1,214,1,544,1,15,1,94,2,99,1,141,1,112,1,132,1,133,1,561,1,96,1","causing,108,1","cbt,148,1","cc,154,4","cd,146,2,132,1,148,8,149,7,152,3,154,1","cdo,13,1,14,1","cds,148,1,149,1,155,4","ceases,8,1","celebrates,533,1","cell,150,6,151,173,152,1,153,4,155,13","cells,150,12,151,146,152,2,155,17","census,96,1,148,3","center,151,3","centimetre,149,1","central,148,4,149,4,153,1","centrally,150,1,151,1,153,1","centre,3,12,4,1,6,1,19,1,20,3,72,12,95,1,100,2,107,1,108,1,116,8,117,8,134,1,135,1,145,5,146,8,532,1,538,2,539,5,540,3,10,1,544,1,15,4,94,7,141,6,547,1,548,1,132,1,551,29,445,4,21,1,569,2,150,1,151,2,153,3,469,8,470,8,541,1","centred,150,3,151,2,153,4","centres,3,1,4,1,12,1,100,2,108,1,532,2,544,2,15,2,112,1,551,17,8,2,16,1,569,2","cents,155,1","century,533,1","certain,2,1,136,1,148,6,149,12,150,9,151,9,152,10,153,9,154,8,155,7","certificate,89,2,100,2,118,2,146,13,569,2,96,1,154,8","certificates,551,1,148,2,154,1","certification,112,1","certified,112,1","certify,100,1,569,1","cgi,445,2,496,2","chadwell,551,1","chair,148,2,155,4","chamber,95,1","chance,551,1,148,1,149,3,152,1,154,1","chances,536,1","change,4,1,107,1,136,1,140,1,146,10,147,5,551,2,8,2,148,6,149,19,150,42,151,46,152,22,153,63,154,10,155,18","changed,146,3,157,1,148,6,149,7,150,2,159,1,151,1,152,2,153,1,155,5,161,1,163,1","changers,89,1","changes,145,2,147,3,551,1,8,2,148,2,149,9,150,18,151,18,152,38,153,37,154,6,155,13","changing,100,1,146,1,538,1,569,1,148,1,149,8,150,40,151,12,152,9,153,45,154,2,155,5","character,148,1,149,3,150,8,151,3,152,2,153,4,154,1,155,3","characteristic,148,1","characters,145,2,149,5,150,10,152,8,154,2,155,6","charge,536,1,561,1,148,1,151,2,155,1","charged,551,1,154,1","charges,551,1","charities,551,1","charity,551,1,155,1","charrington,445,4,97,8,98,8,448,8,449,8","charringtons,3,5,4,1,12,1,17,1,19,1,89,1,95,1,100,1,102,1,106,1,107,1,108,1,118,1,134,1,135,1,136,1,140,1,156,1,214,1,544,1,15,1,94,2,99,1,141,1,112,1,132,1,133,1,561,1,96,1","charset,167,2,176,2,465,2,439,2,440,2,445,2,446,2,452,2,454,2,461,2,487,2,488,2,489,2,490,2,491,2,495,2,496,2,272,1,574,2,447,2,451,2,459,2,460,2,471,2","chart,150,7,151,112,153,84,155,45","charter,132,2,551,2,487,2","charts,148,2,151,26,153,36,155,5","chat,99,1,561,1","cheap,148,1,149,2,154,1","cheaper,561,1,148,1,155,1","cheapest,148,1,154,1","check,2,1,72,6,100,1,108,1,118,2,146,2,147,2,501,8,112,1,132,1,551,7,569,1,561,1,148,37,149,44,150,39,151,38,152,37,153,36,154,50,155,42","checkbox,145,4,149,1","checkboxes,145,4","checked,108,1,147,1,141,1,154,1","checker,148,1,150,4,153,6,155,1","checking,148,2,150,9,151,5,152,3,153,7,154,5,155,2","checklist,532,8","checks,154,1","cheque,19,1","cheshunt,15,3,551,1","chess,551,1","chesterton,152,1","chicken,551,1","chickens,155,1","child,147,1,551,5,561,1,152,6","childcare,3,4,551,1","childcareinformation,140,1","childline,551,4","chilled,108,1,94,1,99,1","china,154,3","chip,148,1,149,1,153,1,155,1","chocolate,99,1,154,12","choice,100,3,551,1,569,3,148,1,149,1,154,1,155,3","choices,536,1,551,1,148,2,149,1,151,1,153,4,154,1","choose,20,1,107,1,145,6,146,1,540,1,94,1,99,1,112,1,551,1,8,1,148,1,149,67,150,88,151,85,152,60,153,72,154,60,155,31","choosing,148,4,149,19,150,4,151,7,152,2,153,4,154,8,155,14","chose,151,2,153,1,155,1","chosen,146,1,532,2,551,1,149,2,151,5,152,2,153,2,154,1,155,3","chunks,148,3,149,2","church,15,2","cinemas,551,1","circle,151,1,153,4,155,1","circuitry,148,1,149,1","circular,151,3","circumstances,100,1,569,1","cities,539,1","citizen,99,1,551,1","city,118,2,148,1,154,1","cjsonline,447,2","cla,8,1","claim,8,1,155,1","claimed,551,1","claims,8,1,148,2,154,1","claire,154,1","clark,551,2","class,145,2,99,1,546,2,551,5,148,1","classes,3,4,118,1,551,3,21,1,541,1","classroom,148,2","classrooms,551,1","clean,149,6","cleaner,149,3","cleaning,149,2","clear,7,1,145,3,100,1,551,1,569,1,151,9,152,1,154,2,155,2","cleared,152,1","clearer,151,1","clearly,108,1,551,1,8,1,149,1,150,1,151,1,152,1,153,1,155,1","click’,7,1","clicked,149,1,151,2,152,3,153,1,154,3","clickhere,100,2,112,1,133,1","clicking,2,1,145,2,146,3,149,15,150,23,151,24,152,23,153,26,154,19","clickon,94,1,99,2","clicks,145,2,149,1","client,148,6","clients,148,3","climb,141,1","clip,153,7,154,1","clipboard,146,1,150,12,151,6,153,11,155,6","clock,148,4,149,1","close,146,17,147,6,94,1,551,1,149,14,150,8,151,8,152,12,153,9,154,9,155,1","closed,141,1,148,2,153,1,154,2","closes,141,1,150,2,151,2,152,2,153,2","closing,149,3,150,2,151,2,152,6,153,2,154,5","cloth,149,3","club,15,1,152,2","clubs,89,1,551,1","cm,148,4,150,2,155,5","cm23,3,1,4,1,12,1,17,1,19,1,89,1,95,1,102,1,106,1,107,1,108,1,118,1,134,1,135,1,136,1,140,1,156,1,214,1,544,1,15,1,100,1,94,1,99,1,141,1,112,1,132,1,133,1,561,1,96,1","cmp,184,8,185,8,186,8,190,8,195,8,196,8,200,8,201,8,202,8,203,8,204,8,205,8,206,8,207,8,208,8,209,8,180,8,181,8,210,8,211,8,212,8,213,8,215,8,219,8,255,8,256,8,257,8,258,8,259,8,260,8,273,8,278,8,279,8,280,8,281,8,282,8,283,8,284,8,288,8,289,8,233,8,286,8,287,8,290,8,291,8,292,8,178,8,179,8,570,8,182,8,183,8,187,8,188,8,189,8,191,8,192,8,193,8,194,8,197,8,198,8,199,8,216,8,217,8,218,8,220,8,221,8,222,8,223,8,224,8,225,8,226,8,227,8,228,8,229,8,230,8,231,8,232,8,234,8,235,8,236,8,237,8,238,8,571,8,239,8,240,8,241,8,242,8,243,8,244,8,245,8,246,8,247,8,248,8,249,8,250,8,251,8,252,8,253,8,254,8,261,8,262,8,263,8,264,8,265,8,266,8,267,8,268,8,269,8,270,8,271,8,274,8,275,8,276,8,277,8,285,8","cnf,460,4","co,72,12,89,1,102,2,140,5,132,8,551,2,465,8,440,2,452,14,454,6,487,14,490,2,495,16,569,1,148,1,153,1,154,3,155,1,272,2,447,2,451,2,459,6,460,8,471,2","coat,151,2","code,145,13,146,3,147,1,100,6,551,2,569,6,148,8,152,1,154,5,155,4","codes,148,1,151,1,152,2","coffee,99,1,551,1","cold,551,1","colet,151,1","collapse,149,1,151,2","collapsing,149,2","colleagues,561,1,148,1","collect,4,2,89,1,132,1,551,1,148,1,154,1,155,1","collected,4,2,146,1,148,2,155,3","collecting,148,1,155,1","collection,146,1,96,1,148,6,149,3,150,4,151,1,152,4,153,1,154,8,155,7","collections,148,3,150,2","college,3,20,6,1,9,2,106,1,107,1,502,1,532,1,503,1,544,1,15,2,94,1,547,2,548,2,112,1,132,4,549,1,550,2,551,60,21,2,148,1,151,1,152,1,154,1,541,2","colleges,148,2","colllege,10,1","colon,151,1","colons,154,1","color,542,24,149,1,150,1,151,2,153,7","colors,153,1","colour,149,1,150,11,151,7,153,26,154,2,155,2","coloured,149,1,150,1","colours,7,1,148,1,149,6,151,1,152,1,153,10,155,3","columbus1492,155,2","column,145,2,150,17,151,58,152,18,153,4","columnar,152,1","columns,146,2,148,1,150,8,151,19,152,3,153,2","com,9,1,72,6,102,1,140,3,147,3,551,3,465,2,445,2,454,2,495,6,496,2,154,15,447,6,460,2","combination,149,1,151,4","combinations,145,1,149,1","combine,148,1,151,1,152,1,154,1","combined,148,1,151,2,155,1","combines,148,1,151,1,155,2","combining,150,1,151,1,153,2,155,2","come,136,1,551,2,148,2,149,2,150,1,151,1,152,1,153,1,154,2,155,3","comes,148,1,149,2,150,1,151,2,154,1","comfortably,108,1,148,1","coming,149,1","comma,146,2,151,1","command,148,1,152,1,153,2","commands,148,1,149,2,150,1,151,1,152,1,153,1","commas,151,2","comment,13,1,531,9,532,2","commentaries,2,1","comments,89,1,95,1,102,1,106,1,107,1,108,1,118,1,134,1,135,1,136,1,140,1,156,1,214,1,100,1,94,1,99,1,141,1,112,1,132,1,133,1,14,4,561,1,96,1","commerce,95,1,148,4","commercial,8,1,150,1,151,1,152,1,153,1,154,1,155,1","commissioner,155,1","commitment,551,1","commitments,148,1","committed,7,1,547,1,551,3","committing,155,1","common,89,1,147,2,100,1,569,1,148,4,149,9,151,3,154,1,155,3","commonly,152,2,154,1","commons,100,1,569,1","communicate,148,5,149,1,154,1","communicating,7,1,148,1,149,1,154,1","communication,107,1,100,2,569,2,154,1","communications,100,1,569,1,148,5","communicators,546,1,551,1","communities,561,1","community,3,8,533,1,544,2,15,4,547,1,551,2","companies,89,2,100,1,551,1,561,1,569,1,148,1,154,1","company,145,1,147,2,100,1,569,1,148,1,154,1","compare,148,2,151,2,153,1,155,1","compares,147,2","comparing,151,1","comparison,151,1","comparisons,152,1,155,1","compatibility,152,1","compatible,2,1,155,1","compensation,551,1","competence,100,3,569,3","competency,100,2,569,2","competently,100,1,569,1","competition,536,1,99,1","compiles,145,1","complain,548,1,551,1","complaint,551,1,148,1","complaints,548,9,132,2,551,3,487,2","complementary,551,1","complete,20,1,89,1,136,2,145,2,146,1,10,1,551,3,8,2,21,1,561,1,148,10,149,9,150,9,151,10,152,10,153,8,154,9,155,15","completed,145,1,146,4","completely,148,2,149,2,150,3,151,1,152,1,153,1,155,1","completing,118,1,145,1,16,1","completion,89,1,146,5,551,1,96,2,148,2","complex,89,1,148,2,150,1,151,1,152,2,153,1,155,1","complicated,151,1,152,4,155,2","comply,155,1","complying,155,1","component,214,6,148,1","components,8,1,148,1,149,1,152,1","composer,152,6","composers,152,2","composing,148,1","comprehensive,149,1","compress,149,7","compressed,148,1,149,7,155,2","compresses,149,1","compressing,149,4","compression,149,1","comprising,89,1","compulsory,152,1","computer,9,2,20,1,72,6,89,1,106,1,107,1,118,5,136,1,146,1,147,2,10,1,100,16,94,2,99,3,108,2,112,2,132,1,551,1,452,2,8,3,21,1,96,4,569,30,148,227,150,8,149,174,151,6,152,9,153,17,154,60,155,73","computeractive,140,1,495,2","computercourses,100,1","computerised,89,2","computers,7,1,100,3,99,1,108,2,551,2,561,1,569,3,148,180,149,13,154,15,155,37","computerskills,100,1","computersociety,100,1","computerweekly,140,1,495,2","computing,3,4,100,1,569,1,148,6,149,2","concentrate,154,1","concentric,153,1","concept,112,1,99,1","concepts,100,2,569,2,151,17","concern,15,1,551,1","concerned,548,1,551,2","concerning,8,1","concerns,118,1,551,6","concessions,546,1,551,1","concise,7,1","condition,151,1,155,1","conditionalupon,8,1","conditions,89,1,132,1,8,10,148,4,149,2,152,6,154,1,155,1","condom,551,1","conduct,551,3,8,1","conference,148,1","conferencing,148,2","confidence,107,1,551,2","confident,118,2,561,1,148,1","confidential,118,1,536,1,551,3,148,1,152,3,155,1","confidentiality,8,1","confidently,100,1,569,1","configure,107,1","confirm,145,1,148,1,149,1,151,1,152,2,154,1,155,1","confirms,100,2,569,2,154,1","conforming,7,1","confuse,154,1","confused,155,1","conjunction,89,1","connect,147,1,148,3,149,7,154,3","connect10n,135,1","connected,141,1,132,1,8,1,148,20,149,3,154,10,155,2","connecting,146,2,561,1,148,1,149,2,154,2","connection,135,1,146,1,141,2,8,1,148,1,154,7","connections,141,1","connectivity,148,1,149,1","connector,149,4","connects,147,2,148,3,149,2","connexions,9,1,551,1","consider,155,1","considered,538,1","considering,95,1","consist,4,1","consistent,100,1,551,1,569,1,148,1,153,1","consists,135,1,145,1,8,1,561,1,96,1,151,1","consolidate,148,1,150,1,149,1,151,1,152,1,153,1,154,1,155,1","consortium,7,1","constantly,155,1","constitute,150,1,149,1,151,1,152,1,153,1,154,1","constitutes,8,2","constitutesyour,8,1","construct,152,1","construction,3,4","consult,547,1,551,2,8,1","consultation,551,1","consultations,551,1,148,1","contact,1,2,2,1,3,2,4,3,6,3,7,1,9,1,12,10,13,3,19,2,20,1,146,7,500,1,502,2,532,6,503,2,533,1,537,1,538,1,539,1,540,1,5,1,543,1,10,1,544,1,15,1,132,1,551,12,536,1,8,1,14,2,21,1,16,2,148,4,150,4,154,6,155,1,541,1","contacted,146,1,132,1,551,2","contacts,148,2,154,6,155,1","contain,147,2,8,2,150,2,149,4,151,5,152,5,153,4,154,1,155,3","contained,89,1,102,1,106,1,107,1,118,1,134,1,135,1,136,1,140,1,156,1,214,1,100,1,94,1,141,1,108,1,112,1,132,1,133,1,8,3,99,1,561,1,95,1,96,1,152,1","container,148,1,155,1","containing,147,1,150,1,149,1,151,3,152,1,154,1","contains,106,1,140,1,145,1,146,3,148,3,150,3,149,3,151,3,152,2,153,2,155,1","content,2,1,7,1,89,1,102,1,106,1,107,1,118,1,134,1,135,1,136,1,140,1,147,1,156,1,214,1,100,3,167,1,176,1,94,1,141,1,108,1,112,1,132,1,133,1,465,1,439,1,440,1,445,1,446,1,452,1,454,2,461,1,487,1,488,2,489,1,490,1,491,2,495,1,496,1,8,4,99,1,561,1,95,1,96,1,569,2,150,1,149,1,151,1,152,1,153,4,154,11,155,3,272,1,574,2,447,1,451,1,459,1,460,3,471,1","contentis,8,1","contents,89,1,134,1,146,2,147,1,551,1,8,1,148,7,150,7,149,25,158,1,160,1,151,28,152,9,153,5,154,11,155,6,162,1,164,1","continue,145,1,503,1,551,1,148,1,149,2,155,1","continued,8,1","continuedagreement,8,1","continues,100,1,569,1","continuing,3,4,151,2","continuous,148,2,151,1,153,1,155,2","continuously,151,1,153,1","contraception,551,1","contracts,148,1","contrast,141,1,148,2,155,3","contributions,134,1","control,3,1,89,1,147,2,544,2,15,2,551,1,8,1,21,1,99,2,148,7,150,4,149,27,152,18,153,2,155,1,541,1","controlled,148,2,150,1,149,1,151,2,152,1,153,1,154,1,155,1","controlling,148,2,150,3,149,4,151,1,155,1","controls,148,3,149,2,152,4,155,1","convenience,8,1,148,1","convenient,148,1,152,1,153,1","conventions,151,1","conversations,108,1","convert,148,2,151,1","converting,148,1","convey,153,1","cookie,154,6","cookies,503,1,154,1","cooling,148,1","copied,146,4,148,3,150,4,149,2,151,12,153,7,154,5,155,17","copies,108,1,551,1,148,5,150,5,149,9,151,2,152,2,153,3,154,6,155,10","copy,1,1,2,1,3,1,4,1,6,1,7,1,9,1,12,1,13,1,19,1,20,1,145,1,146,5,147,1,500,1,502,1,503,1,533,1,537,1,538,1,539,1,5,1,543,1,10,1,544,1,15,1,100,1,551,1,536,1,540,1,8,3,14,1,21,1,16,1,148,23,150,29,149,25,151,42,152,2,153,26,154,28,155,50,541,1","copying,146,1,148,1,150,8,149,3,151,15,153,6,154,6,155,12","copyright,146,36,542,2,132,2,487,2,8,4,148,43,150,3,149,5,151,3,152,3,153,3,154,6,155,22","copyrighted,8,1","core,146,3","corner,145,3,150,5,149,4,151,5,152,3,153,7,154,2,155,1","corners,151,1,155,1","corporate,100,1,569,1","correct,89,1,102,1,106,1,107,1,118,1,134,1,135,1,136,1,140,1,156,1,214,1,100,1,94,1,141,1,108,1,112,1,132,1,133,2,551,1,8,1,99,1,561,1,95,1,96,1,150,1,149,2,151,6,152,2,153,1,154,2,155,1","corrected,155,1","correcting,151,1","correctly,214,1,8,1,148,1,152,1,154,1,155,3","correspond,89,1","corresponding,151,1,152,1,155,1","corridors,132,1,551,1","corruption,155,1","cost,100,3,551,2,99,1,569,3,148,4,151,1","costs,100,2,551,7,569,2,148,4,154,2,155,1","cotact,6,1","could,20,1,102,1,147,1,108,1,112,1,8,1,21,1,146,1,148,4,150,3,149,5,151,8,152,5,153,2,154,5,155,11","council,3,16,9,5,10,2,551,3","counciloffices,94,1","counsel,148,1","counselling,548,1,551,6,148,2","counsellor,551,6","counsellors,547,1,551,4","count,151,2","counta,151,2","counted,148,1","counters,551,1","counting,148,1,149,2","countries,100,1,569,1,148,3,155,1","country,13,3,140,1,112,1,14,3,148,1,154,3","county,3,4,13,3,14,3","course,3,4,6,2,19,1,20,1,72,6,89,4,107,1,118,8,136,3,100,11,112,1,132,3,550,1,551,17,21,2,99,7,561,6,96,2,146,16,569,12,148,10,150,4,149,5,151,4,152,4,153,4,154,6,155,8,541,2","courseand,100,1","coursecovers,96,1","courseimmediately,136,1","courses,3,34,6,3,13,1,19,1,20,5,72,12,106,1,118,3,136,5,300,8,334,8,532,5,537,2,538,1,10,2,544,2,15,2,100,2,94,2,141,1,112,8,551,2,452,12,461,2,540,1,21,7,99,12,561,1,96,1,146,2,569,3,148,1,152,3,154,4,189,8,246,8,451,10,460,2,541,7","coursesare,136,1","coursework,551,1","court,148,1","cover,20,1,112,1,551,2,569,1","covered,145,1,148,5,150,9,149,10,151,9,152,10,153,9,154,10,155,5","covering,118,1,99,1,148,2,149,1,153,1,155,1","coverpresentation,112,1","covers,89,3,100,6,569,6,148,2,151,1,155,4","cows,155,1","cpu,148,19,149,3","cpus,148,2","create,72,6,145,5,147,1,8,1,96,2,148,4,150,13,149,7,151,2,152,26,153,4,154,2,155,17","created,551,1,148,2,150,3,149,7,151,3,153,4,154,1,155,9","createobject,13,1,14,1","creates,148,1,150,1,149,1,155,1","creating,147,2,145,2,148,1,150,10,149,2,151,5,152,19,153,24,154,5,155,2","creation,155,1","creations,148,1,155,1","creative,3,4,155,1","creativity,148,1","creator,148,1,150,1,149,1,151,1,153,1,154,1,155,1","crèche,141,1","crèchefacilities,94,2,141,1","credit,19,1,148,4,154,2,155,2","creep,155,1","crescent,118,1","crime,155,2","crimes,155,1","criminal,108,1,148,2,155,1","crisis,551,1","criteria,147,1,145,1,152,32","criterion,152,6","cropping,153,1","cross,3,10,4,2,12,2,13,1,18,6,19,2,20,1,72,12,89,2,102,2,106,3,107,2,118,2,134,2,135,2,140,2,479,8,480,8,481,8,156,2,214,2,288,8,289,8,325,8,326,8,359,8,360,8,537,1,538,1,539,4,10,1,544,4,15,4,100,3,167,2,94,2,141,16,108,2,112,2,132,2,133,2,136,2,465,1,290,8,291,8,292,8,440,1,445,1,446,1,452,1,454,1,461,1,487,3,488,1,489,1,490,1,491,1,495,1,496,13,536,1,540,1,21,1,16,1,99,3,561,2,95,2,96,2,124,8,125,8,126,8,569,1,148,1,150,1,149,1,151,1,152,2,153,1,154,1,230,8,231,8,232,8,233,8,234,8,574,1,447,1,451,1,459,1,460,1,471,1,541,1","crowded,150,1","crumbs,149,2","cruse,551,1","crusebereavementcare,551,1","css,542,2","csv,155,3","ctrl,1,1,145,1,150,20,149,18,151,15,153,14,154,4","currency,151,11,152,3,155,4","current,72,6,147,3,8,1,146,3,150,13,149,1,151,10,152,8,153,13,154,4","currently,551,1,145,1,146,1,148,1,150,1,149,1,151,2,153,3,154,1","cursor,150,3,152,2","cursors,141,1","custom,150,3,151,2,153,3,154,1","customer,537,1,148,5,155,5","customers,148,6,154,1,155,6","customise,145,1,154,1","customised,150,1","customising,151,2,154,1","customize,154,3","cut,150,16,149,6,151,15,153,12,154,9,155,5","cutting,150,2,155,1","cv,538,1","cycle,551,1,146,1,150,1,155,1","cycles,148,2","d2,151,5","d3,151,4","d4,151,5","daily,551,1,145,11,146,1","dailylife,561,1","damage,8,1,148,6,149,7,154,1,155,2","damaged,148,2,149,3,155,1","damaging,148,1,155,1","dance,3,4","danger,561,1,148,1,154,1","dangerous,148,2,155,1","dangers,154,1","dark,542,4,153,1","dash,153,1","dashboard,146,6","dashboards,146,2","dat,148,1","data,4,2,108,1,133,1,8,3,145,8,146,29,148,56,150,35,149,14,151,132,152,68,153,43,154,2,155,71","database,134,1,133,1,488,2,145,6,146,68,148,4,150,2,149,2,151,1,152,182,154,1,155,32","databases,107,1,100,3,146,2,569,3,148,5,152,32,155,10","datasheet,152,34,153,12","date,542,4,10,1,100,1,136,1,551,1,536,1,145,1,146,5,569,1,148,1,150,4,149,18,151,3,152,21,153,8,154,2,155,9","dateall,8,1","dates,551,2,146,3,150,2,149,2,151,2,152,7,155,5","daunting,538,1,100,1,569,1","day,141,1,551,5,99,1,145,1,146,3,148,1,152,1,154,3,155,9","daybooks,89,1","days,539,1,132,1,551,1,146,12,150,1,149,1,154,1,155,1","dda,7,1","dde,146,1","dead,146,1","deadline,551,2","deadlines,551,1","deal,551,3,16,1,148,1,149,1,154,4,155,1","dealing,551,1,148,1,149,3,151,1,154,8,155,1","dealings,148,1","dealingwith,118,1","dealt,89,1,148,1,154,1","deaths,96,1","debbie,551,2","debts,89,1","december,533,1,551,1","decide,147,1,136,1,8,1,155,1","decidedto,136,1","deciding,152,1","decimal,150,4,151,7,152,1,155,6","decimals,151,1,155,1","decipher,148,1","decision,538,1,551,1,155,1","decisions,148,2","decode,148,1,154,3,155,1","decoration,542,6","decrease,150,1,149,1,151,1,153,1","decreases,150,1","dedicated,102,1,551,1,150,1,149,2,151,1,152,1,153,1,154,1","dedication,536,1","default,147,2,168,1,169,1,170,1,465,2,145,1,146,2,150,8,149,16,151,4,152,13,153,14,154,4,171,1,172,1,173,1,174,1,175,1","defaults,147,9","defaultvti,167,1,176,1,465,1,439,1,440,1,445,1,446,1,452,1,454,1,461,1,487,1,488,1,489,1,490,1,491,1,495,1,496,1,272,2,574,2,447,1,451,1,459,1,460,1,471,1","define,152,7,153,1","defined,152,2","defining,152,1,153,1","definition,100,1,569,1,154,1","defragment,149,4","defragmenting,149,3","degree,3,4","delete,145,11,146,2,148,1,150,18,149,15,151,19,152,32,153,18,154,16,155,20","deleted,148,2,149,4,151,3,152,7,153,3,154,9,155,2","deletes,152,1","deleting,145,2,148,2,150,7,149,5,151,16,152,14,153,6,154,2,155,3","deletion,145,1","deliberately,155,1","deliver,148,1,153,2,155,1","delivered,153,3","delivering,3,1,153,1","delivery,100,1,569,1,148,1,151,2,153,5","dell,94,1","demand,112,1,8,1","demands,148,1","demo,100,1,569,2,452,2","demonstrate,20,1,100,1,21,1,569,1","denmark,100,1,569,1","dental,551,1","dentist,551,2","department,4,1,548,1,551,10,148,1,151,1","departments,148,5,154,1,155,1","depend,551,1,148,1,151,2,152,2,153,1","dependent,148,1","depending,145,1,151,1,153,1","depends,152,1","depreciation,89,2","derived,152,1","dermatologically,551,1","descending,151,4,152,6","describe,153,1,154,1","described,148,1,149,1,153,1","describes,148,1,155,1","description,100,1,569,1,152,3","descriptions,152,1","deselect,149,1,152,1","design,3,12,146,1,148,4,150,2,149,2,151,2,152,50,153,24,154,2","designed,89,1,100,2,112,1,551,1,569,2,148,1,149,1","designing,148,1,152,1","designs,152,1,153,2","desk,148,3,155,1","desks,108,2","desktop,3,4,148,8,150,4,149,52,151,3,152,4,153,5,154,1,155,7","despite,112,1","destination,149,4,151,1,153,1,154,2,155,2","destroy,148,1,154,1,155,1","destroying,154,1","detail,148,1,149,1,154,1","detailed,8,1,150,1,151,2,152,1,153,2,154,1","details,1,1,3,1,4,1,12,5,13,2,102,1,147,1,502,1,532,2,6,1,141,1,548,1,132,1,551,10,454,2,8,2,14,2,145,14,146,7,148,13,150,9,149,9,151,1,152,8,153,4,154,14,155,16","detects,147,1","determine,4,1,147,2,148,1","determines,149,2","develop,20,2,10,1,154,1","developed,2,1,89,1,148,2,150,1,149,2,151,1,152,1,153,1,154,2","developers,112,1","developing,89,1,538,1,10,1","development,9,2,20,1,112,1,551,2,148,1","device,145,1,148,8,149,7,154,1","devices,148,31,149,8","devised,8,1","devotes,153,1","dfee,9,2","dfes,9,1,551,2","diagnosis,148,1","dial,154,1","dialog,147,4,145,1,148,2,150,41,149,31,151,38,152,25,153,35,154,32","dialogue,146,1,149,1","diary,146,12,148,1","dictionary,150,3,154,2","did,13,1,148,1,152,1,155,1","differ,150,1","differences,154,1","different,89,1,106,2,100,1,569,1,148,34,150,32,149,12,151,31,152,26,153,31,154,21,155,32","differing,150,1","difficult,148,2,151,1,152,1,153,1,155,2","difficulties,551,2,148,2","difficulty,4,1","digital,96,1,148,29,153,2,154,16,155,2","dimensions,147,3,155,1","direct,3,4,9,1,72,6,118,1,538,1,551,1,146,1,149,1","direct”,539,1","direction,153,2","directions,72,6","directly,89,1,148,2,149,2,153,1,154,3","director,152,9,155,2","directories,152,1","directors,152,5","directory,147,1,6,2,21,2,146,10,152,2,154,7,541,2","directs,551,1,148,1,150,1,149,1,151,1,152,1,153,1,154,1,155,1","disabilities,7,1","disability,7,3,546,9,132,1,551,2","disable,147,17,460,2","disabled,2,1,72,18,94,1,141,2","disabledfacilities,94,1","disadvantages,148,4","disc3,157,4,168,8,169,8,170,8,158,4,159,4,160,4,171,8","disc5,161,4,162,4,163,4,164,4,172,8,173,8,174,8,175,8","discaimer,8,1","disciplinary,551,3,148,1","disciplines,112,1","disclaimer,72,30,89,1,102,1,106,1,107,1,118,1,134,1,135,1,140,1,156,1,214,1,94,1,100,1,141,1,108,1,112,1,132,1,133,1,136,1,99,1,561,1,95,1,96,1","disclaims,8,1","disconnect,154,2","discount,136,1","discounts,551,1","discovering,132,1,551,1,152,1","discovers,148,1,155,1","discrete,148,3,155,1","discretion,551,1","discrimination,7,1,547,1,551,1","discuss,19,1,551,1","discussing,532,2","discussion,157,4,158,5,159,4,160,5,154,1,161,4,162,5,163,4,164,5","diseases,551,1","dishes,551,1","disinfect,148,2,149,2,155,1","disk,146,1,148,43,150,1,149,79,151,1,153,2,154,9,155,16","disks,148,11,149,20,155,10","dismiss,132,1,551,1","disorders,551,1","display,2,1,3,4,147,1,94,1,8,1,145,5,146,1,148,9,150,8,149,41,151,14,152,18,153,29,154,21,155,4","displayed,551,1,8,1,145,1,146,11,148,2,150,10,149,17,151,11,152,25,153,13,154,15,155,10","displaying,147,2,146,1,148,2,149,4,151,1,152,3,153,3,154,2","displays,147,6,145,4,146,1,148,2,150,4,149,7,151,3,152,3,153,6,154,4","disposable,551,1","dispose,155,1","disposed,551,1","disrupt,148,1,154,1,155,1","distance,3,4,108,1,148,4,155,1","distinct,152,1","distorted,150,1,153,1,155,1","distracted,148,1","distracting,153,1","distraction,551,1","distribute,8,1,148,1,153,1,155,1","distributed,146,1,148,2,150,1,149,1,151,1,152,1,153,1,154,1,155,2","distributing,149,1,151,15","district,94,1","diverse,89,1","diversity,547,10,551,4","divide,151,2,152,1,155,1","divided,148,2,150,1,151,5,152,3,154,4,155,1","divides,149,1,153,1","division,151,1","divisions,150,1,151,1","dl,146,1","dlike,118,1","doc,147,4,531,4,542,4,546,4,547,4,548,4,132,2,549,4,550,4,487,4,145,4,569,4,149,1,155,3,452,2,460,2","docs,488,2,452,4,460,18","doctor,551,4","doctors,148,1","document,7,1,465,1,440,1,445,1,446,1,454,1,461,1,487,1,491,1,495,1,496,1,8,1,146,5,148,5,150,156,149,41,151,8,152,5,153,8,154,4,155,46,447,1,451,1,452,1,459,1,460,1,471,1","documentary,551,1","documentation,551,1","documented,148,1","documents,2,3,7,1,89,1,146,5,148,24,150,60,149,11,151,1,152,1,153,1,154,1,155,16","documentvti,167,2,176,2,465,1,440,1,445,1,446,1,454,1,461,1,487,1,488,2,489,2,490,2,491,1,495,1,447,1,451,1,452,1,459,1,460,1,471,1,496,1","doesn,20,1,21,1,148,3,151,2,154,1,155,1","doesthe,118,1","dog,155,1","doing,118,1,148,3,150,1,153,1,155,1","dollar,155,1","dollars,151,1","domain,147,4,148,3,154,12,155,2","domestic,148,1","door,94,1,108,1,551,1","dos,148,1,149,1","dot,552,8,554,8","dots,149,1","dotted,153,1","double,89,6,147,5,146,2,150,16,149,10,151,12,152,22,153,16,154,9,155,3","doubleclick,153,1","doubleclicked,150,1,149,1","doubleheaded,152,1","doughnut,153,3","down,100,1,145,11,146,3,569,1,148,8,150,24,149,29,151,28,152,23,153,37,154,15,155,5","download,2,4,3,3,134,1,533,1,544,2,15,3,108,1,8,1,21,2,146,12,148,6,149,3,154,5,155,5,541,2","downloadable,7,1","downloaded,147,1,148,2,149,1","downloadedfrom,133,1","downloading,146,4,148,3,154,7,155,1","downloads,147,1","downturn,112,1","downwards,148,1,155,1","dr,152,1,155,5","draft,148,1,155,3","drafts,148,1,155,2","drag,147,1,150,12,149,16,151,23,152,12,153,18,154,3,155,5","dragged,151,2","dragging,148,2,150,11,149,2,151,4,152,3,153,21,154,2,155,1","drama,3,4","draughts,551,1","draw,148,4,152,4,153,7,155,4","drawing,150,1,151,1,153,17,155,1","drawings,148,1","drawn,151,3,153,12,155,1","draws,152,1,153,1","dreadful,155,1","drink,99,1","drinks,551,1,94,1,108,1","drinksand,108,1","drive,146,2,148,3,149,2,155,1","driver,149,9","drives,148,2,149,2","driving,551,1,100,4,99,1,569,13,452,2","drivinglicence,100,1","drop,551,2,145,8,146,1,150,17,149,12,151,16,152,18,153,19,154,9","dropdown,150,1,152,1,153,1","dropped,150,2,155,1","drug,551,5","drugs,551,3","due,551,1,100,1,112,1,8,1,569,1","dumb,148,2","duplicate,152,4","duplicated,152,1","duplicates,152,1","duplicating,151,1,152,2,153,2","duplication,152,1","duration,465,1,440,1,445,1,446,1,454,1,461,1,487,1,491,1,495,1,145,3,574,1,447,1,451,1,452,1,459,1,460,1,471,1,496,1","during,147,1,551,7,149,3,153,7","dust,149,1","duty,551,3,549,1","dvd,148,3,149,3","dynamic,153,1","e2,151,1","e3,151,1","ea02lc17,146,1","eachsection,561,1","ear,551,1","earlier,150,1,152,3,153,1,154,1","early,3,4","easier,146,1,148,1,150,2,151,2,152,3,153,1,155,2","easiest,96,1,150,1,149,3,151,1,152,3","easily,7,1,544,1,15,1,148,5,150,3,149,2,152,1,153,1,154,2,155,1","easilyaccessible,94,1","east,3,4,9,3,72,6,82,8,107,1,10,1,551,1,94,1,141,1","easy,7,1,94,1,100,1,112,1,561,1,96,1,569,1,148,2,150,1,149,2,151,3,152,6,153,1,154,4,155,5","eat,551,2","eating,551,1","ecdl,72,12,107,1,190,8,301,8,335,8,100,43,136,1,145,1,569,41,148,1,155,2,191,8,192,8,193,8,247,8,248,8,249,8,250,8,251,8,451,4,452,12,460,16","ecdlicdl,101,8,452,2,453,8","ecdlrepresent,100,1","ecdltests,100,1","economy,9,1,112,1","edauk,551,1","edexcel,9,1","edge,150,4,149,2,151,4,152,1,153,11","edges,148,1,150,1,151,1,153,7","edit,145,11,146,5,150,14,149,3,151,6,152,2,153,11,154,8,155,13","edited,146,1","editing,145,2,146,3,150,16,149,3,151,17,152,2,154,5,155,7","edition,2,1","editor,167,2,176,2,465,2,440,2,445,2,446,2,454,2,461,2,487,2,488,2,489,2,490,2,491,2,495,2,153,1,155,5,447,2,451,2,452,2,459,2,460,2,471,2,496,2","education,3,24,9,2,89,1,551,9,100,1,569,1,148,7,154,1","educational,9,1,551,1,8,2","effect,551,1,150,1,151,1,153,9","effective,147,2,100,1,536,1,569,1,150,1,155,3","effectively,100,1,569,1,154,2,155,22","effectiveness,89,2","effects,151,1,153,12","efficiently,100,1,569,1,148,1,149,2","effort,551,1,8,3,148,1","eg,551,1,148,1,149,2,155,4","eight,100,4,569,4","eighth,100,2,569,2","either,551,2,100,1,132,1,8,2,146,4,569,1,148,3,150,9,149,6,151,9,152,11,153,8,154,6,155,9","either…,2,1","eknec,447,4","elbow,148,1","elbows,148,1","election,148,1","elections,148,1","electric,145,1","electrical,3,4,148,2,155,2","electricity,149,6","electricpaper,569,1,452,2","electrocution,108,1","electronic,100,1,132,1,569,1,148,5,150,1,149,1,153,1,154,4,155,3","electronics,3,4,148,1,149,1","element,149,1,151,1,153,5","elements,147,1,153,4","eligibility,551,1","eligible,551,2,136,1","elsewhere,154,1","ema,551,3","email,3,1,4,1,13,4,20,1,89,1,102,1,106,1,107,1,118,1,134,1,135,1,140,1,156,1,214,1,551,3,94,1,100,1,141,1,108,1,112,1,132,2,133,1,14,2,99,1,136,1,561,3,95,1,96,1,146,1,148,43,150,2,149,9,152,1,154,11,155,16","emails,561,1,155,1","embark,89,1","embed,155,3","embedded,155,8","embedding,155,2","emda,9,1","emergency,551,5,132,2","emphasis,155,1","employee,100,1,569,1,148,1,153,1","employees,3,1,100,1,569,3,148,4,153,1,155,1","employer,551,1,100,1,569,2,148,4","employerneeds,100,1","employers,118,1,539,1,551,2,100,3,561,1,569,4,148,4","employment,106,2,537,1,8,1","emptied,154,1,155,1","empty,150,2,149,7,151,2,152,1,154,3,155,1","en10,551,1","en8,3,1,4,1,12,1,18,1,19,1,89,1,102,1,106,1,107,1,118,1,134,1,135,1,140,1,156,1,214,1,539,1,544,1,15,1,94,1,100,1,141,1,108,1,112,1,132,1,133,1,99,1,136,1,561,1,95,1,96,1","enable,2,1,89,1,118,1,147,15,100,1,145,1,569,1,148,2,152,1,460,2","enabled,147,5,503,1,141,1,152,1","enables,100,1,145,1,146,1,569,1,148,2,149,2,154,1","enabling,154,1","encoding,152,2","encounter,148,1","encouraging,551,2","encrypt,154,1","encrypted,148,1,154,4","encryption,148,6,154,2,155,2","end,13,1,89,4,118,1,551,2,100,1,14,1,136,1,145,1,146,3,569,1,148,9,150,20,149,15,151,15,152,13,153,17,154,8,155,11","endorsed,8,1","ends,150,1,149,1,151,1,153,3,154,1,155,1","energy,148,1,155,1","enfield,551,1","enfieldenterpriseagency,459,2,460,2","enforce,152,4","engaging,118,1,112,1,148,1,153,1","engine,9,1,148,3,154,10,155,1","engineer,112,1","engineering,3,4","engines,148,1,154,8","england,3,8,551,1,100,1,141,1,112,1,569,1","english,72,6,551,3,546,2,112,1,8,1,152,3","enjoy,551,2,99,1,148,2","enjoyable,551,2,148,1","enlarge,149,1","enlarged,141,1","enough,147,1,141,1,99,1,145,1,148,4,150,1,151,1,152,1","enquire,551,1,136,1","enquiries,1,2,2,1,3,1,4,1,7,1,9,1,12,1,13,11,19,1,20,1,500,1,502,1,532,2,503,1,533,1,537,1,538,1,539,1,5,1,6,3,10,1,544,1,15,1,536,1,543,1,540,1,8,1,14,1,21,1,16,1,541,1","enquiry,13,1","enrichment,551,3","enrol,19,1,89,1,118,3,136,2,146,4","enrolling,99,1,136,1","enrolment,551,1,100,1,132,1,146,7,569,1","ensure,7,1,89,2,102,1,106,1,107,1,118,1,135,1,140,1,147,1,156,1,214,1,2,1,551,4,94,1,100,4,141,1,108,2,112,1,132,1,133,2,134,1,550,1,8,3,99,1,136,1,561,1,95,1,96,1,145,1,569,3,152,1","ensuring,100,1,569,1","enter,1,2,502,1,551,1,132,1,465,1,440,1,445,1,446,1,454,1,461,1,487,1,491,1,495,1,145,13,146,3,148,1,150,5,149,4,151,13,152,19,153,4,154,6,155,1,574,1,447,1,451,1,452,1,459,1,460,1,471,1,496,1","entered,145,2,146,9,148,1,150,2,149,1,151,11,152,10,154,1,155,2","entering,150,18,151,21,152,4,155,3","enterprise,3,4,9,2,72,12,106,1,107,2,10,1,536,1,560,8","enters,145,1,152,1","enthusiasm,536,1","entire,8,1,153,1","entirely,89,1,102,1,106,1,107,1,118,1,135,1,140,1,156,1,214,1,94,1,100,1,141,1,108,1,112,1,132,1,133,1,134,1,8,2,99,1,136,1,561,1,95,1,96,1,148,1","entitled,539,1","entitles,551,1","entity,150,1,152,2,155,1","entrance,108,1","entrancesteps,141,1","entries,89,1,551,1,146,2,152,5,155,1","entry,89,6,147,1,551,1,21,1,146,5,151,4,152,5,155,1,541,1","envelope,146,6,154,2","environment,118,1,551,3,145,1,148,10,155,19","environments,99,1,148,1","eql,89,1","equal,551,1,547,1,132,1,152,11","equality,551,4,547,11,132,2,487,2","equals,151,4,152,1","equation,152,1","equipment,72,6,10,1,551,2,141,1,546,1,132,1,148,14,149,3,155,9","equipped,94,1","equiv,167,1,176,1,465,2,439,1,440,2,445,2,446,2,454,3,461,2,487,2,488,2,489,1,490,1,491,3,495,2,272,1,574,3,447,2,451,2,452,2,459,2,460,2,471,2,496,2","equivalent,148,1","ercial,149,1","error,150,1,149,1,151,7,152,2,154,1","errors,89,1,102,1,106,1,107,1,118,1,135,1,140,1,156,1,214,1,94,1,100,1,141,1,108,1,112,1,132,1,133,1,134,1,8,1,99,1,136,1,561,1,95,1,96,1,148,2,150,3,151,4,153,2,155,3","esc,153,2","escape,153,1","especially,551,2,151,1,155,1","essential,89,1,551,1,145,1","essentially,569,1","essentiallythe,100,1","essex,15,1","established,95,1","establishes,100,1,569,1","esteem,551,1,547,1","estimate,151,1,153,1","etched,148,1,149,1","euro,155,1","europe,100,1,569,2","european,100,6,99,1,569,15,155,1,452,2","europeancomputer,100,1","euros,151,1","evacuation,551,1,132,1","evaluation,148,1","even,20,1,551,2,21,1,96,1,146,1,148,14,150,3,149,3,151,2,152,2,153,2,154,6,155,11","evening,3,4,94,1,100,1,569,1","evenings,551,1","event,551,1,108,1,8,2,146,2,153,1","events,1,1,532,3,533,9,551,4,155,1","eventually,149,1","everyday,148,28,155,2","everyone,7,1,551,1,561,1,154,1","everything,147,1,148,3,151,1,155,2","evidence,20,1,89,1,118,1,551,2,21,1","exact,151,1,152,3","exactly,150,2,151,5,152,1,153,1,154,2","exam,20,1,89,1,118,2,551,4,100,7,546,1,21,1,569,7,155,1","examination,551,4,148,1","examinations,118,1,551,7","examines,154,1","example,118,1,147,3,2,1,141,1,146,3,148,5,150,2,149,1,151,26,152,17,153,7,154,5,155,16","examples,96,1,146,1,148,5,149,1,151,2,152,2,154,1,155,2","exams,100,6,569,8","examsin,100,1","examstotal,100,1","examstress,551,1","excel,532,1,112,1,145,1,146,4,150,1,149,4,151,59,155,4","excellence,551,1","excellent,140,1,14,1,99,1,96,1","except,135,1,150,1,149,2,151,1,152,1,153,3,154,1","exception,146,1","exchange,148,2","exciting,99,1,148,1","exclude,154,5","exclusive,146,3","exe,149,2,155,1","executable,108,1,149,3,155,2","exempt,155,2","exemption,155,1","exhibition,155,1","exist,100,1,102,1,569,1,148,1","existing,3,1,20,2,145,4,150,3,149,1,151,1,152,7,153,6,155,2","exit,108,2,146,11,150,1,149,1,151,1,152,1,153,1,154,1","exits,551,1,108,1","expand,89,1,149,2,151,1","expanded,149,1","expanding,149,3","expands,149,1","expansion,536,1","expect,551,3,154,1","expected,2,1,551,4,146,1","expecting,561,1","expenditure,89,1","expense,148,1","expensive,148,5","experience,3,1,20,1,118,1,502,1,503,1,551,4,100,1,548,1,550,1,536,1,540,1,96,1,145,1,146,1,569,1,148,1","experienced,106,3,551,1,141,1","experiences,148,1","experiment,155,1","expertise,96,1","explain,148,2","explained,148,3,150,2,149,2,151,2,152,2,153,2,154,2,155,2","explaining,551,1","explains,155,3","explanation,151,1","explicitly,152,1","exploited,150,1,149,1,151,1,152,1,153,1,154,1","explore,107,1,551,1,561,1,155,1","explorer,3,1,7,1,147,1,2,4,146,1,148,1,150,1,149,40,151,1,152,1,153,1,154,5,155,14","export,146,6","express,551,1","expressed,151,1","expression,152,8,155,1","expressions,152,1","extend,151,1,153,2","extended,108,1","extending,150,1","extension,150,2,149,7,154,5,155,4","extensions,214,2,149,2,154,1","external,8,1,145,2","externally,8,1","extinguish,132,1","extra,551,1,100,1,136,1,145,1,569,1,148,9,150,1,149,6,151,2,152,1,153,5,154,3,155,3","extract,89,1,146,3,149,1","extracts,146,3","extranet,148,4","extranets,148,2","extreme,149,1","extremes,149,1","eye,148,1,155,2","eyes,108,1,99,1,148,6,155,7","eyestrain,148,2,155,2","f2,512,8,515,8,517,8,519,8,521,8,523,8,152,1","f4,151,1","face,551,1,148,1","facilitators,561,1","facilities,72,30,538,1,551,4,141,2,132,1,561,1,148,1,149,1","facilitiesconsist,141,1","facility,4,1,7,1,94,1,141,1,145,1","facing,148,1,155,1","fact,145,1","factor,150,1","factors,148,1","facts,148,3,155,4","fail,551,1","fails,149,1","failure,148,3,150,1,149,1,151,1,153,1","fair,551,1","fairly,561,1,155,2","fall,150,1,149,1,154,1","falls,155,1","false,150,2,149,3,151,7,152,4,153,8,154,4,155,1","falsevti,168,1,169,2,170,1,167,2,176,1,171,2,172,1,173,2,174,1,175,2,439,2","familiar,89,1,551,1,146,1,148,1,150,1,149,1,151,1,152,1,153,1,154,1,155,1","familiarise,145,1","family,195,8,338,8,542,20,551,4,454,8,561,1,96,1,102,5,148,1,194,8,252,8,253,8,304,8,447,2","familycommitments,112,1","familyrecords,454,2,102,1","fan,148,1","far,146,2,154,1","fare,551,1","faresaver,551,1","farm,155,1","fashion,551,1,100,1,569,1","fashions,148,4,150,4,149,4,151,4,152,4,153,4,154,4,155,4","fast,100,1,99,1,569,1,152,1,154,1","faster,148,2","fastest,141,1,148,2","fastload,132,1","fat,152,1","father,155,2","fatigue,148,1","favorites,154,14","favourite,154,4","favourites,561,1,154,3","fax,150,1","fear,118,1","feature,145,3,152,1,155,2","features,145,1,146,2,150,5,149,2,151,2,152,1,153,1,154,4,155,4","february,551,2,151,1","fee,89,1,551,1,100,2,569,2","feedback,1,1,89,1,532,2,6,1,14,13,96,1,148,1","feel,118,1,551,2,100,1,547,1,561,1,569,1,148,2,150,2,149,2,151,2,152,2,153,2,154,2,155,2","feelings,148,1,155,1","fees,551,7,100,2,569,2,148,1","feet,551,1,148,2,155,1","female,551,1","females,551,1","ffffff,542,4","ffox,26,8","fhus,167,3,465,1,461,1,488,5,489,3,490,3,574,1,445,6,447,1,451,7,452,2,459,3,460,15,496,4","fia,132,3,487,6","field,145,1,146,11,148,1,150,26,149,8,151,16,152,230,153,7,154,18,155,8","fields,13,1,551,1,14,1,145,12,146,5,150,4,149,2,151,2,152,105,154,3,155,2","figure,118,1,146,1,148,1,151,3","figures,148,6,149,1,151,10,153,1,155,9","file,3,1,147,10,544,2,15,2,21,1,145,6,146,27,148,11,150,28,149,109,151,31,152,16,153,27,154,46,155,108,541,1","filelist,563,8,566,8,574,2","filename,149,1,151,2,152,1,153,1,155,1","filer,155,2","files,107,1,147,3,2,3,100,2,108,1,145,1,146,19,569,2,148,32,150,10,149,98,151,4,152,4,153,4,154,30,155,64,574,10","filing,149,2","fill,118,1,551,1,539,1,561,1,148,2,150,2,149,3,151,6,152,2,153,6,154,5,155,2","filled,13,1,551,1,14,1,154,1","filling,154,1","fills,150,1,151,1,153,1","film,148,3,152,2,153,1,155,1","films,152,6","filter,146,1,148,2,152,37,154,1,155,2","filtered,108,1,99,1,146,1,152,2","filtering,152,1","filters,147,2,152,8","final,89,5,551,1,150,4,151,2,152,1,155,1","finalises,151,1","finally,150,3,151,1,152,1,153,1,155,2","finance,146,6","financehelp,551,1","finances,148,2","financial,89,1,551,6,146,1,148,6,150,1,149,1,152,1,153,1,154,1,155,2","financialdecisions,8,1","financially,539,1","find,3,1,13,3,106,7,147,1,551,3,107,1,94,1,100,1,108,1,112,2,99,1,561,1,96,1,145,4,146,7,569,1,148,6,150,17,149,23,151,22,152,28,153,13,154,29,155,21","finding,561,1,150,3,149,5,151,3,152,1,154,4,155,4","findout,136,1,96,1","finds,147,1,149,1,154,6","fine,145,1,153,1","finer,153,1","finger,154,1","finish,145,1,150,1","finished,561,1,148,6,150,9,149,5,151,6,152,10,153,7,154,4,155,4","finishing,150,3,149,3,151,3,152,3,153,3,154,3","finland,100,1,569,1","fire,551,7,108,4,132,6","firebird,146,2","firefox,2,2","fireprecautions,132,1","fireproof,148,1,155,1","firewall,148,4,154,8,155,1","firewalls,148,2","firmly,551,1,149,1","first,72,18,551,5,94,1,100,1,141,1,548,1,145,8,146,2,569,1,148,4,150,26,149,10,151,29,152,23,153,17,154,9,155,4","firstname,150,1","firststeps,561,1","fit,537,1,148,2,151,13,152,1,153,2,155,1","fits,153,1","fitted,148,2,149,1","five,112,1,539,1,151,2,152,1","fixed,89,2,148,1,153,1,155,1","fixing,148,2","fkus,440,9","flag,154,11","flagged,150,1,154,1","flagging,154,1","flamesanim,461,2,103,8,455,8","flash,27,8,147,1,2,4,148,1","flashing,150,2,149,1,152,1","flat,94,1,141,1,148,3,152,3,155,2","flexes,148,1","flexible,3,9,20,6,532,2,6,2,551,1,546,1,112,1,540,6,148,1","flicker,148,1,155,1","flights,148,1","flip,153,8","flipped,153,1","flipping,153,4","floating,152,1","floor,94,2,148,2,155,1","floppy,148,15,149,13,155,3","fluid,149,2","flying,148,1","focus,148,1","folder,150,2,149,17,151,2,152,1,153,3,154,51,155,29","folders,150,3,149,26,151,3,152,3,153,3,154,4,155,21","follow,551,1,94,1,146,2,148,5,149,1,152,1,153,1,154,5,155,1","followed,214,1,151,1,152,1","following,1,1,140,1,147,6,8,1,145,6,146,6,148,4,151,2,152,1,155,3","follows,148,1,151,1","font,542,40,150,10,151,6,152,3,153,12,155,2","fonts,7,1,153,1","food,551,1","foot,170,8,159,4,163,4,174,8","football,551,2","footer,157,4,150,8,159,4,151,11,152,20,153,16,155,6,161,4,163,4","footer1,542,2","footers,150,7,151,1,152,7,153,2,155,1","foranyone,140,1","forbidden,8,1","force,133,2,146,77,155,1","forecasts,148,2","foreign,551,1,546,1,148,1","forexample,118,1","forforce,134,1","forget,145,1,146,1,148,1,149,1,151,1","forgets,148,1","form,1,2,13,13,214,2,551,2,8,1,14,13,16,1,146,36,148,4,150,6,149,1,151,2,152,86,153,2,154,9,155,5","formal,551,1,548,1,148,1,152,1","format,7,2,89,2,147,2,148,5,150,26,149,8,151,21,152,13,153,24,154,3,155,14","formats,89,1,145,1,150,1,151,7,153,2,155,15","formatted,148,7,149,3,153,1","formatting,148,1,150,27,149,6,151,40,152,6,153,8,155,8","forms,4,1,13,1,2,1,551,2,14,1,561,2,146,1,148,1,152,37,154,4,155,1","formula,151,79,153,1,155,10","formulae,155,2","formulas,149,1,151,72,155,1","forthcoming,551,1","forward,551,1,153,4,154,8","forwarded,16,1,154,1","forwarding,154,4","forwards,146,1,148,2,152,1,153,1","foryou,561,1","found,551,1,148,2,150,1,149,1,151,1,152,1,154,4","foundation,100,1,132,1,569,1","four,146,2,151,1,152,1","fpa,551,1","fpdbw,556,8","fragmented,149,1","frame,154,4","frames,154,3","france,100,1,569,1,154,2","frank,551,1,154,2","franks,151,1","free,3,4,118,6,533,1,538,1,551,6,94,1,100,2,8,1,15,1,21,2,136,1,561,1,95,1,96,1,569,2,148,6,149,5,153,1,154,1,155,7,536,1,541,2","freed,149,1","freedom,155,2","freeform,153,3","freehand,153,1","freeing,149,1","freely,148,2,155,2","freeware,148,4,155,2","freeze,149,1,151,5","freezing,151,2","freman,15,1","french,152,4","frequency,148,1,155,1","frequent,148,3,149,1,155,2","frequently,148,5,149,2,152,1,155,6","fri,551,1","friday,12,2,10,1,544,1,551,12,94,1,141,2,15,1","friend,551,1,148,3,155,1","friendly,7,2,10,1,544,2,551,1,100,1,141,1,15,2,155,1","friends,561,2","fromwaltham,141,1","front,149,3,153,3,155,1","fronted,551,1,132,1","frontpage,214,8,167,4,176,4,465,4,440,4,446,4,454,4,461,4,487,4,488,4,489,4,490,4,491,4,495,4,272,2,445,4,447,4,451,4,452,4,459,4,460,4,471,4,496,4","frozen,149,6,151,1","frustrated,148,1","fs,495,2,139,8,494,8","fsus,176,1,465,1,454,1,461,3,491,1,495,5,574,2,445,4,451,2,452,3,459,7,460,3,496,3","ftp,154,3","fulfils,153,1","full,4,1,3,8,551,12,145,1,148,3,150,2,149,3,151,1,154,2,155,2","fully,551,1,132,1,569,1","fullysupported,100,1","fun,551,1","function,214,1,150,1,151,30,152,3,153,1","functions,148,1,151,37,155,1","fund,551,1","funding,9,1,551,1,100,1,136,2,146,12,569,1","funds,533,1","further,9,2,13,1,3,4,551,1,14,1,16,1,148,2,150,4,149,4,151,2,152,3,153,3,154,2,155,1","furthest,150,1","fuss,561,1","fussball,551,1","future,118,1,538,1,149,2,154,1","fxus,574,2","gab,106,1","gablogo,104,8,456,8,459,2","gained,89,1","gaining,551,1,154,1","galleries,551,1","gallery,153,2,155,1","games,148,3,154,1","gap,151,2","gaps,148,1,150,1,149,1,151,1,152,1,153,1,154,1,155,1","gas,155,3","gateway,154,2","gather,155,1","gathered,4,4","gay,551,1","gb,454,1,488,1,491,1,148,2,574,2","gbvti,454,1,488,1,491,1","gcse,3,4,551,1","gender,100,1,569,1","genealogy,454,4,102,2","genealogypro,454,2,102,1","generalfacilities,94,1","generate,146,1","generated,146,1","generates,145,1","generator,167,2,176,2,465,2,440,2,446,2,454,2,461,2,487,2,488,2,489,2,490,2,491,2,495,2,272,2,445,2,447,2,451,2,452,2,459,2,460,2,471,2,496,2","gently,155,1","genuinely,154,1","genuki,454,2,102,1","geographic,148,3","germany,100,1,569,1","germinated,155,1","getting,538,1,132,1,561,1,148,13,1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ing,152,1","increasingly,154,1","incremental,155,5","incur,8,1","incurred,8,1","indemnifyand,8,1","indent,150,22","indented,150,3","indenting,150,1","indents,150,11","independently,551,1","index,33,8,34,8,204,8,343,8,504,8,505,8,506,8,507,8,508,8,509,8,510,8,511,8,512,8,513,8,514,8,515,8,516,8,517,8,518,8,519,8,520,8,521,8,522,8,523,8,524,8,525,8,526,8,527,8,528,8,529,8,532,1,3,4,488,2,490,4,146,1,150,3,149,2,151,3,152,16,153,3,154,6,262,8,309,8,460,6,489,2","indexed,152,1","indexes,152,1,154,1","indexing,152,8","indicate,118,1,13,1,148,3,145,1,152,1,155,2","indicated,94,1,141,1,8,1,145,1,146,1,150,1,149,1,151,1,152,1,153,1,154,1","indicates,147,1,154,2","indicating,151,2,152,1","individual,147,4,532,1,6,1,551,1,538,5,100,1,148,1,145,3,569,2,150,1,151,2,152,1,153,2,154,4,155,1","individually,151,3,153,1,155,1","individuals,3,1,10,2,107,1,100,2,148,3,569,3,149,1,154,3,155,2","individualsalike,100,1","induction,72,6,205,8,344,8,107,1,108,8,461,8,263,8,310,8,445,2,460,2,496,2","industries,112,1","industry,72,6,551,1,112,2,100,1,569,1","ineffective,100,1,569,1","infect,149,4,155,1","infected,148,3,149,2,154,1,155,2","infer,155,1","infinity,152,1","info,72,30,106,3,118,3,140,3,156,3,3,1,13,2,107,3,167,6,89,3,94,3,141,3,108,3,112,3,134,3,135,3,465,3,440,3,446,3,454,3,461,3,488,3,490,3,491,3,495,3,96,3,100,3,136,3,561,3,95,3,102,3,132,6,133,3,154,1,214,3,574,3,445,3,447,3,451,3,452,3,459,3,460,3,471,3,487,9,489,3,496,3,99,3","inform,551,6,132,2","informal,551,1,548,1","information,4,14,7,3,9,2,72,12,106,4,118,3,140,3,147,1,156,2,537,1,3,18,10,1,544,1,107,4,551,25,89,2,94,3,141,2,108,2,112,4,134,2,135,2,538,4,540,1,8,13,15,1,21,3,16,1,20,1,96,2,100,4,136,2,148,89,561,2,95,2,102,3,132,3,133,3,146,3,569,2,150,26,149,27,151,8,152,62,153,13,154,38,155,103,214,2,536,3,541,3,99,3","informed,8,1,536,1","infringement,150,1,149,1,151,1,152,1,153,1,154,1","initial,536,1","initialassessment,118,1","initials,154,1","initiate,146,1","initiative,551,1","initiatives,100,1,569,1","injury,551,2,148,2,155,2","ink,148,3,149,2,155,2","inkjet,155,2","inour,106,1","input,148,18,146,1,149,7,152,2","ins,561,1","insert,150,18,151,12,152,2,153,8,154,4,155,3","inserting,150,2,151,5,155,1","insertion,150,17,149,3,152,6","inserts,151,5","inside,148,4,150,1,149,5,153,2,154,2","inspectorate,9,1","install,148,5,149,11","installation,149,1","installed,2,1,141,1,148,1,145,1,149,1,214,1","installing,148,1,149,9","installs,149,1","instalments,146,1","instance,148,5,150,8,149,1,151,6,152,5,153,2,154,5,155,7","instances,150,4,151,1,152,2,153,2,155,3","instant,96,1","instead,7,1,148,3,149,7,151,7,152,3,153,3,154,4,155,8","instructed,551,1,132,1","instruction,532,2,149,1,151,1","instructions,1,1,4,1,147,1,551,2,148,8,132,2,133,1,146,2,150,3,149,2,151,3,152,2,153,2,154,2,155,1","insurance,551,3,148,2,152,1","intact,147,1,151,1,152,1","integer,152,1,155,3","integrated,148,2,155,3","integrity,152,7","intellectual,150,1,149,1,151,1,152,1,153,1,154,1","intelligent,148,4","intend,148,1,153,2","intended,1,1,148,1,153,2,154,1","intent,100,1,569,1","interact,148,2","interaction,148,1","interactive,112,1,148,3,100,2,569,2,149,1,151,1,152,1,153,1","intercepted,148,1,154,1","interchange,147,1","interest,13,2,16,1","interested,4,1,136,1,154,1","interesting,551,1","interface,148,12,149,5,155,2","interfaces,148,2","intermediate,89,3","internal,551,23,148,1,149,1,152,1","internally,89,1","international,89,1,148,2,100,1,569,1,155,1","internationally,100,2,569,3,99,1","internet,7,1,147,6,2,4,3,1,107,2,551,1,141,1,108,1,112,1,540,1,20,2,96,1,148,67,561,4,102,5,132,1,149,7,154,77,155,12,99,3","interpret,148,1,149,1","interpreting,149,1","interprets,149,1","interrupt,149,1","interrupted,154,1","interval,153,2","intervals,148,2,149,3,154,1,155,1","interview,551,1","interviews,539,1","interviewsby,95,1","inthe,141,1,108,1,112,1,100,1","intimidated,148,1","intranet,502,2,3,1,6,1,107,4,148,7","intranets,148,3","introduced,1,1,96,1","introducing,100,1,569,1,149,6,151,1,152,5,153,3,154,6,155,5","introduction,34,8,500,4,502,4,532,2,6,1,10,9,89,5,503,4,148,3,100,1,145,2,569,1,150,4,149,3,151,3,152,19,153,3,154,3,155,7,99,1","introductionto,89,1","introductory,72,6","intuition,148,1","invalid,8,1,151,1","invalidity,148,1","invert,153,1","invest,100,1,569,1","investigate,152,1,155,1","investigated,155,1","investigating,151,1","investment,100,1,569,1","investors,9,1","invitations,155,1","invoices,148,1","invoicing,148,1","involve,4,1","involved,551,5,148,3,150,1,151,1,155,1","involves,148,1,149,1","io,135,1","ireland,100,1,569,1","isdn,148,3","isecdl,100,1","islike,136,1","ismade,8,1","isn,147,2,551,1,148,1,150,1,149,1,151,2,152,1,153,1,154,1,155,1","iso,272,1,439,2","isolate,149,1","ison,94,1","isopen,100,1","isp,148,4,154,12","isp’s,561,1","issue,112,1,100,1,569,1,154,1","issued,146,1","issues,551,5,546,1,148,2,100,1,569,1,149,1,155,2","iswheelchair,141,1","italic,7,1,150,2,151,1,153,2,155,1","italy,100,1,569,1","iteasier,112,1","item,145,2,150,11,149,31,151,10,152,8,153,7,154,7,155,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rclogo,477,8,123,8,459,2","news,1,1,532,3,533,9,551,1,561,1,155,1","newsgroups,154,2","newsletter,148,1","newspaper,155,1","next,72,36,106,3,118,3,140,3,483,8,156,3,542,3,3,9,551,1,167,6,176,2,89,3,94,5,141,3,107,3,108,3,112,3,134,3,135,3,465,4,440,4,446,4,454,4,461,4,488,4,490,4,495,4,13,3,14,1,561,3,96,3,136,3,146,3,148,1,95,3,100,3,102,3,128,8,132,5,133,3,145,4,150,12,149,2,153,1,158,1,151,10,152,9,154,5,155,1,162,1,166,8,177,8,214,3,574,4,445,4,447,4,451,4,452,4,459,4,460,4,471,4,487,8,489,4,491,4,496,4,99,4","nextstep,1,2,4,7,7,3,9,2,12,2,17,5,18,5,72,36,106,6,118,4,140,3,500,1,479,8,480,8,481,8,482,8,502,3,156,3,532,16,533,6,2,3,3,17,5,1,6,1,544,6,89,3,94,6,141,10,107,10,108,6,112,3,134,4,135,3,495,2,503,1,537,3,540,4,543,1,8,48,10,4,13,6,14,5,21,5,15,6,16,5,19,2,20,5,561,4,96,3,136,5,95,3,100,5,102,3,124,8,125,8,126,8,127,8,132,4,133,3,569,3,157,4,158,5,159,4,160,5,161,4,162,5,163,4,164,5,214,3,247,8,496,4,536,3,538,6,539,2,541,4,99,3","nextstep4awebsite,71,8","nextstepherts,140,1","nextstepinfo,272,2","nextstepis,100,1","nextstepit,8,1","nextstepwx,38,8,94,4","nfea,460,2","nhhs,465,5,440,1,454,6,490,1,495,13,445,2,447,5,451,2,452,8,459,4,460,7,471,1,487,17,496,1","nhs,551,3,100,1,569,1","nhsdirect,551,1","nhus,167,3,489,1","nickname,154,1","nifty,147,2","night,148,1","noise,148,1,155,1","noisy,148,1,155,1","nominal,89,1","non,8,1,100,2,569,2,150,6,153,1,151,1,152,1,154,1","noncom,149,1","none,146,1,152,1","norfolk,155,6","normal,148,2,150,4,149,2,153,3,151,3,154,1,155,1","normally,112,1","nortbots,214,4,272,8","northgate,3,4,544,1,15,2","norton,107,1,147,9,460,2","norway,100,1,569,1","note,1,1,106,1,551,1,141,1,13,1,14,1,146,1,145,9,153,1,152,1,154,1,155,1","notebook,149,1","noted,551,1","notepad,149,3","notes,146,4,153,33","notes”about,99,1","nothing,13,1,14,1,148,2,149,1,153,1","notice,551,1,549,1,151,1,154,1,155,1","noticeable,150,1","noticeboards,551,1","notices,8,4","notified,551,1,8,1","notify,8,1","november,533,1","nowhave,561,1","nuisance,108,1","number,1,1,4,1,106,2,118,2,551,9,94,1,112,3,20,1,146,6,148,5,100,1,145,4,569,1,150,14,149,8,153,6,151,41,152,20,154,4,155,21","numbered,150,6,153,4","numbering,150,7,153,2","numberone,147,1","numbers,118,1,551,2,146,2,148,7,145,1,150,14,149,1,153,3,151,37,152,20,154,1,155,23","numeracy,3,4,118,3,99,2","numeric,153,1,151,4,152,2,155,2","numerical,153,1,151,1,152,1","nurse,551,1","nursing,148,1","nus,551,2","nvq,3,4,89,2","nxg,145,20","obey,551,1","object,150,2,153,7,151,1,152,14,155,6","objectives,551,1","objects,148,2,150,9,149,1,153,4,151,2,152,11,154,1,155,5","objmessage,13,7,14,7","obligation,136,1,99,1","observation,551,1,549,1","observe,108,1,155,1","obstacles,551,1","obtain,551,1","obtained,4,1,2,1,551,1","obvious,152,1,155,1","occasional,551,1","occasionally,149,1,152,1,155,1","occupations,140,1","occupied,149,1,153,2,151,4","occupies,150,1","occupy,149,1,152,1,155,1","occur,8,1,148,1,150,1,149,1,153,1,151,2,152,1,154,1,155,2","occurs,148,1,151,1","ocr,89,1","oct,272,2","october,533,1,551,1,146,1,153,1,152,1","ofaccounting,89,1","ofeurope,100,1","off,551,2,94,1,108,1,146,2,148,9,150,1,149,2,153,3,151,2,155,6,99,1","offence,108,1,148,1,155,1","offensive,148,1,155,1","offer,72,6,140,1,3,1,544,1,551,7,94,1,13,1,15,1,561,1,148,1,100,1,569,1,150,1,153,2,151,1,152,1,154,3,155,1","offered,8,3,10,1,150,2,153,1,151,1,152,1,155,1,538,1","offering,551,1,150,2,153,1,152,1,154,2","offers,551,2,537,1,10,1,21,1,100,1,569,1,150,2,149,1,153,4,151,2,152,5,154,2,538,1,541,1","office,551,9,89,1,141,1,548,1,112,2,118,1,20,2,148,6,150,8,153,6,151,9,152,6,154,7,155,5,447,4","officer,106,1","offices,551,1,148,1,539,2","official,551,1,148,1","officials,551,3,132,3","offline,154,3","ofinformation,134,1","ofl,532,2,540,4,20,4","oflearning,89,1","ofpeople,89,1","ofquestions,89,1","ofstaff,136,1","ofsted,9,1,3,4","ofthe,108,1,8,2","ofworking,89,1","ofyour,8,1","ohp,153,1,155,3","ok,146,1,145,1,147,8,150,1,149,1,151,1,155,1","old,544,4,94,1,146,2,148,1,149,1,151,2,155,6","older,1,1,148,1,151,2,155,2","oldham,551,1","olds,9,1,551,1","omitted,146,1","on”,100,1","once,551,2,112,1,561,1,146,3,100,1,132,2,569,1,148,7,150,8,149,2,153,8,151,9,152,11,154,3,155,5,539,1","onelearner,129,8,484,8,491,2","ones,551,1,141,1,20,1,155,1","online,4,1,9,2,3,12,21,1,20,1,561,6,96,3,136,1,147,1,148,18,154,13,99,2","onscreen,148,1,153,17","onthe,132,1","onto,108,1,148,4,149,4,153,4,151,4,152,2,154,2,155,3","onwards,154,1","open,2,1,544,1,551,4,94,1,141,1,10,1,15,1,146,13,569,1,147,5,148,4,150,28,149,37,153,29,151,21,152,36,154,53,155,14,538,1,539,1","opened,533,1,146,1,149,4,151,1,152,1,154,2,155,1","opening,12,1,72,18,551,4,94,1,141,1,146,1,148,1,150,6,149,9,153,6,151,7,152,7,154,3,155,5","openinghours,94,1","opens,145,2,150,8,149,4,153,10,151,7,152,11,154,9","operate,551,1,132,1,148,2","operated,8,1","operates,551,1,10,1","operating,551,1,94,1,141,1,547,1,148,26,149,23","operation,146,1,150,3,153,1,151,3,152,3,154,2,155,2","operations,148,1,150,1,151,12,152,3,154,1,155,1","operator,145,1,148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1","pleasure,21,1,541,1","plentiful,94,1","plenty,150,1","plot,153,3,151,2,155,1","plots,151,1","plotted,153,1,151,4,155,3","plotter,148,1","plotting,153,1,151,1,155,1","plug,561,1,148,1,149,6","plugged,149,1","plugging,149,2","plugins,132,1","plugs,148,1,149,1","plumworks,72,6,495,2","plus,9,1,40,8,72,6,532,1,3,5,6,1,551,1,89,1,10,1,561,2,151,1,539,8","pm,551,1,141,6,94,6,100,1,569,2,155,1","pmto,100,1","png,574,2","point,551,3,118,3,146,1,108,1,132,3,134,1,145,1,148,1,150,22,149,3,153,4,151,12,152,8,154,3,155,4","pointer,148,2,150,12,149,8,153,5,151,8,152,4,154,5","pointing,154,1","points,148,1,150,7,149,1,153,10,151,14,152,1,154,1,155,4","pol,132,3,487,6","police,155,2","policies,215,8,551,3,107,1,315,8,349,8,132,12,148,1,273,8,460,2,487,14","policy,1,2,4,7,9,1,12,1,500,1,502,1,532,1,533,1,2,1,3,1,5,1,6,2,7,1,544,1,551,11,547,9,503,1,537,1,540,1,543,1,8,2,10,1,13,1,14,2,20,1,21,1,15,1,16,1,19,1,132,3,148,3,155,1,487,6,536,1,538,1,539,1,541,1","polite,154,2","political,155,1","pool,551,1","poor,551,1,141,1,14,1","pop,2,3,107,1,147,13,154,1","pops,154,1","popular,148,1,154,1","populate,146,1","populated,146,2","population,148,3","popup,147,17,460,2","pornographic,108,1","pornography,155,1","port,145,1,149,5","portable,7,1,148,1","portal,146,6,135,1","portfolio,89,1","portfolios,551,1,546,1","portion,149,1,155,1","portions,155,1","portrait,150,6,153,4,151,4,152,6,154,4","position,118,1,150,15,149,4,153,11,151,5,152,3,154,1","positioned,150,1,153,1","positions,148,1,150,1,153,2","positive,551,2,547,2,152,1","possess,100,1,569,1","possessions,551,1","possibilities,148,1","possible,551,2,16,1,146,1,132,1,148,1,149,1,153,3,151,1,152,2,154,3,155,3,536,1","post,9,1,146,1,158,1,160,1,154,1,162,1,164,1","postage,154,1","postal,154,1","postcode,13,3,14,3","posted,150,1,149,1,153,1,151,1,152,1,154,1","posters,551,1,148,1","posting,89,1","posture,108,1,148,1,155,1","pot,533,1","potatoes,551,1","potential,100,1,569,2","potentialemployees,100,1","pots,155,1","pound,155,1","pounds,151,2,155,1","powdered,148,1,149,2,155,1","power,148,4,150,1,149,4,153,1,151,1,155,1","powered,141,1","powerful,141,1,148,3","powerpoint,150,1,149,1,153,53,152,1,155,2","pp,4,4,532,1","pps,155,1","ppt,71,4,72,4,149,1","practical,3,1,89,4,20,1,21,1,100,1,569,1,99,1","practicalskills,89,1","practice,118,2,100,1,145,2,569,1,148,2,151,1,154,14","practices,148,1,155,1","prayer,551,3","pre,146,4,153,2","pre–booked,539,1","precautions,551,3,132,1,148,1,154,1","preceding,153,1","precise,150,1,151,1,154,2","precisely,150,2,151,1","predefined,147,2","predict,155,1","prefer,153,1,154,1","preferences,150,1,149,1,153,1,151,1,154,1","prefix,146,1","pregnancy,551,2","premiums,148,1","prepare,89,1,118,1,100,1,569,1,148,2,149,2,153,1","prepared,551,1,146,1,150,1,153,1","preparing,146,1,153,25,151,1,155,1","prepayments,89,2","presdales,15,1","present,551,1,147,2,148,1,153,2,152,1,155,7","presentation,148,2,149,1,153,144,152,1,155,11","presentation1,72,8","presentations,2,1,107,1,100,3,569,3,148,7,149,2,153,55,155,7","presented,551,1,153,3,152,1","presenting,100,1,569,1,148,1,153,1,155,3","preset,153,1","president,146,1","press,1,2,146,15,145,1,150,25,149,16,153,18,151,12,152,9,154,7","pressing,146,13,150,2,149,1,153,5,151,2,152,1,154,1","pressure,118,1","prevent,148,3,149,1,152,2,154,2,155,3","preventing,112,1","prevention,155,1","prevents,108,1,148,1,152,1,154,2","preview,136,1,146,4,145,1,150,14,153,9,151,11,152,7,154,9,155,1","previewed,146,1","previewing,150,1,151,1","previews,146,2","previous,89,1,150,1,149,4,153,2,158,1,151,1,152,1,154,1,162,1,214,1,99,1","previously,146,2,145,1,149,1","price,551,1,146,4,100,2,569,2,151,1","prices,561,1,136,2,146,1,148,3,151,2,155,2","pricing,89,1,146,2,100,2,569,2,155,1","prid,569,1","prides,10,1","primary,152,20","primaryrecords,89,1","principal,551,2","print,96,2,146,12,145,3,148,2,150,22,149,27,153,20,151,49,152,29,154,38,155,5","printable,118,1","printed,146,15,148,2,150,9,149,2,153,12,151,8,152,12,154,2,155,6","printer,544,2,15,2,146,2,148,7,150,6,149,65,153,1,151,6,152,2,154,3,155,5","printers,141,1,148,11,149,7,155,10","printing,3,4,148,3,150,13,149,9,153,8,151,10,152,22,154,24,155,7","prints,152,1","prior,551,1,8,1,100,1,145,1,569,1","priority,100,2,569,2,154,4","priory,15,1","privacy,1,2,4,6,9,1,12,1,500,1,502,1,532,1,533,1,2,1,3,1,5,1,6,2,7,1,544,1,503,1,537,1,540,1,543,1,8,1,10,1,13,1,14,2,20,1,21,1,15,1,16,1,19,1,132,1,155,1,536,1,538,1,539,1,541,1","privacystatement,132,1,487,2","private,118,1,145,4,148,2","probably,148,3,149,3,153,1,151,1,155,3","problem,551,3,148,3,149,2","problems,502,1,551,4,503,1,108,1,148,3,149,4,154,1,155,4","procedure,551,5,548,1,132,2,134,1,145,7,149,1,153,1,152,1","procedures,551,7,89,1,107,1,548,9,549,1,550,1,96,2,132,6,133,1,148,3,154,1,155,1,487,10","process,86,8,89,1,8,1,148,3,150,1,149,2,151,1,152,3,155,4","processed,551,1,148,1,150,1,154,1,155,3","processes,148,1,152,1","processing,551,1,89,1,107,1,100,3,569,3,148,9,149,3,150,2,152,1,155,17,99,1","processor,148,4,149,3,150,3,153,1,155,14","processors,148,1,155,1","produce,551,1,89,1,146,3,148,3,149,1,150,4,153,2,151,3,152,2,155,9","produced,551,1,146,1,148,1,149,1,150,2","producer,149,1","produces,146,6","producing,148,1","product,145,1,152,1,155,1","production,89,1","productions,155,1","productive,148,2","productively,100,1,569,1","productivity,100,1,569,1","products,551,2,8,1,569,1,148,5,151,1,452,2","professional,72,6,3,4,551,1,89,1,141,1,10,2,148,1,150,1","professionalfor,8,1","profiling,551,1","profit,89,4","progid,167,2,176,2,465,2,440,2,446,2,488,2,490,2,495,2,445,2,447,2,451,2,452,2,454,2,459,2,460,2,461,2,471,2,487,2,489,2,491,2,496,2","program,146,1,147,1,148,12,149,13,153,1,152,2,154,6,155,4","programme,551,3","programmer,148,1,149,1,154,1","programmers,112,1,148,3","programmes,561,1","programming,147,1,148,3,151,1","programs,146,1,108,3,148,19,149,15,150,1,153,1,151,1,152,1,154,7,155,5","progress,551,4,100,1,145,1,569,1,148,1","progressing,551,2","progression,89,1","prohibit,155,1","prohibited,8,2,149,1,150,1,153,1,151,1,152,1,154,1","project,20,1,21,1,148,4,155,2","projector,153,2,155,2","projects,148,2","promote,551,1","promotion,148,1","prompt,146,5","prompted,8,1","prompts,145,1,149,1","proof,551,1,100,1,569,1,148,1,150,2,153,1,151,1,154,1","proofread,153,1,151,1","proofreading,151,1","proper,551,1,549,1,148,2,150,1,153,1,155,1","properly,148,3,149,5,152,1,154,2,155,3,214,1","properties,149,5,150,6,152,9","property,551,4,149,1,150,1,153,1,151,1,152,1,154,1","proportion,150,3,153,4,151,3,155,2","proportions,153,3,151,3,155,3","prospective,8,1","prospects,3,1","prospectuses,106,1","protect,8,1,148,12,149,7,152,1,154,4,155,10","protected,500,1,146,2,148,3,149,3,152,3,154,1,155,2","protecting,148,1,149,6,155,4","protection,4,1,551,2,148,10,149,4,152,1,154,1,155,13","protector,149,8","protects,148,1,149,2,155,3","protocol,154,4","protocols,154,1","prove,148,3,155,1","proves,154,3","provide,1,2,4,1,156,1,7,1,106,1,551,11,89,2,547,1,107,2,118,2,140,1,141,2,3,1,540,1,20,1,561,1,94,1,96,1,136,1,95,1,100,3,102,1,108,1,112,1,132,1,133,1,134,1,135,1,145,1,569,2,148,8,149,1,150,1,153,2,151,3,152,3,154,1,214,1,539,1,99,1","provided,502,1,7,1,89,1,8,3,146,1,132,1,148,3,149,2,150,1,153,1,151,1,152,1,154,3,536,1","provider,4,1,146,1,148,2,154,3","providers,148,1","provides,551,4,540,1,20,1,100,1,569,1,147,2,148,8,149,1,150,1,153,1,154,1,155,1,538,1","providesinformation,140,1","providing,7,1,3,1,8,2,112,1,148,2,151,1","proving,154,1","provision,1,1,7,2,10,1","psdn,148,2","pstn,148,3","public,551,1,3,4,13,1,94,2,145,5,569,1,148,8,155,2","publicity,148,1","publicsector,100,1","publish,136,1,148,1,214,1","published,148,1,155,1","publishes,148,1","publishing,3,4,148,2,150,12,153,10,155,5,99,1","punctual,551,1","punctuality,551,5","punctuation,150,1","punishable,108,1","pupils,155,1","purchase,89,4","purchased,551,1","purpose,551,2,8,2,148,2,155,3","purposes,4,1,148,2,151,1,155,1","push,149,1","puts,153,2,155,1","putting,151,1,152,1","pwp,272,2","qm,86,8","qualification,89,4,3,4,20,2,21,2,100,6,569,7,99,3","qualifications,3,4,20,1,21,1,112,1","qualified,551,2,540,1,10,1,20,1","qualify,100,1,569,1","quality,551,3,550,10,141,1,3,1,100,2,132,1,569,3,149,2,150,2,536,1","qualitythroughout,100,1","qualtiy,132,1,487,2","quantities,153,2,151,2,155,1","quarantine,149,2","queries,146,3,152,32,155,2","query,146,3,152,85,155,3","question,145,1,150,1,153,1,151,3,152,1,154,2,155,1","questionnaires,551,1,550,1,148,1","questions,156,1,106,1,89,2,107,1,118,2,140,1,141,1,16,1,561,1,94,1,96,1,136,1,95,1,100,2,102,1,108,1,112,1,132,1,133,1,134,1,135,1,145,1,569,1,148,9,149,9,150,8,153,8,151,8,152,9,154,8,155,6,214,1,99,1","queue,149,4","quick,148,8,149,9,150,7,153,7,151,8,152,10,154,8,155,5","quicker,150,1,152,1,155,1","quickest,148,1,153,2,151,1,154,1","quicklinks,1,1,4,1,9,1,12,1,500,1,502,1,533,1,2,1,5,1,6,2,7,1,544,1,503,1,537,1,3,1,540,1,543,1,8,1,10,1,13,1,14,1,20,1,21,1,15,1,16,1,19,1,536,1,538,1,539,1,541,1","quickly,148,12,149,2,150,2,153,1,151,5,152,3,154,4,155,2","quit,551,1","quite,100,1,569,1,149,1,153,1,152,1","quitline,551,1","quizzes,96,1","quotation,151,1,152,1,154,2","quotations,148,1","quote,146,6,148,1","quotes,146,3","r1,504,8,505,8","r2,506,8,507,8,508,8,509,8,510,8","r3,511,8,512,8,513,8,514,8,515,8,516,8,517,8,518,8,519,8,520,8,521,8,522,8,523,8","r4,33,8,34,8,524,8,525,8","r5,526,8,527,8,528,8","r6,529,8","race,132,1,154,5,487,2","racial,132,1","racing,154,1","racist,108,1","radiator,149,1","radio,561,1,146,1,148,1,149,1,150,1,153,1,152,1,154,6,155,1","railway,551,1,141,1","rains,151,1","raise,551,1,547,1,100,1,569,1","raised,551,1,150,2","raises,145,1","ram,148,15,149,7","random,148,2,149,2","range,551,2,89,1,537,1,3,2,10,3,21,1,148,3,149,1,150,3,153,3,151,42,152,5,154,1,155,1,538,1,541,1","ranges,145,1,148,1,151,2","rape,551,1","rapecrisis,551,1","rate,148,4,151,2,154,2,155,6","rates,148,1","rather,146,1,148,4,149,1,153,2,151,3,155,8","rating,14,3,155,1","ratio,155,1","reach,154,1","reached,551,1","reaches,150,1,151,1","reaching,551,1","read,7,2,107,2,561,2,146,1,148,11,149,12,150,5,153,3,151,2,152,2,154,7,155,4","readable,149,1,154,1","reader,533,1,2,2,551,1,21,1,15,1,558,8,541,1","readers,150,2","reading,532,4,106,1,94,1,100,2,569,2,148,3,150,3,153,2,151,2,154,7","readonly,149,1","reads,148,1","ready,100,1,145,1,569,1,148,2,149,4,150,3,153,6,151,6,152,4,154,3,155,2,99,1","real,20,1,21,1,148,2,149,1,150,1,154,2,155,1","realise,155,1","realistic,551,1","really,106,1,20,1,21,1,149,2,151,1,152,1,154,1","rearranged,150,1","rearranging,150,1,155,1","reason,551,2,149,1","reasonable,551,1","reasons,146,1,154,1,155,1","reassure,154,1","reassures,154,2","recalculated,151,1","recall,148,1,149,1,150,1,153,1,151,1,152,1,154,1,155,1","receipts,89,2","receive,551,2,546,1,14,1,100,2,145,1,569,2,148,1,154,14,155,2","received,8,2,146,1,154,13","receives,148,1","receiving,551,1,561,1,136,1,148,2,154,3","recent,155,1","recently,149,3,150,1,154,2","reception,17,1,18,1,106,2,551,8,548,1","recheck,108,1","recipe,154,3","recipes,148,1","recipient,154,2","recipients,150,1,154,3","recognise,100,1,569,1,148,1,153,1,151,1,152,1,155,3","recognised,100,2,569,6,153,1,155,1,99,1","recognisedqualification,100,1","recognising,20,1,21,1,149,2,155,3","recommend,2,1","recommendations,1,1","recommended,1,1,146,3,100,1,145,1,569,1","reconciliation,89,1","record,89,1,146,14,145,2,148,1,149,2,150,4,152,52,154,2,155,5","recorded,89,1","recording,551,3,89,2","records,96,2,146,2,100,1,145,1,569,1,148,4,152,115,155,2","recreate,152,1","recreational,544,1,15,1","recruiting,148,1","rectangle,153,3,152,3","rectangles,153,1","recyclable,148,2,155,2","recycle,148,3,149,10,155,9","recycled,155,1","recycling,148,1","red,141,1,94,1,150,1,151,1,152,1","redirect,13,1,14,1","redisplay,152,4","redistributed,148,1,155,1","redo,150,1,153,3,151,2,152,4","redrawn,148,2,155,1","reduce,551,1,100,2,569,2,148,2,149,2,153,1,152,2,154,1,155,4","reduced,551,1,153,2,155,1","reduces,100,1,569,1,151,1","reducing,155,1","ref,146,1,151,5","refectories,551,2","refectory,551,3","refer,551,1,150,1,153,1,151,7,155,4","reference,100,1,134,1,569,1,151,30","referenced,151,1","references,150,1,151,10,155,1","referential,152,6","referral,72,6,107,1,13,1","referred,151,15,155,3","referring,151,2,155,1","refers,148,1,151,1","refill,155,2","refining,152,1","reflect,551,1,547,1,148,1,150,1,153,2,151,1,155,2","reflected,153,1","reflections,155,1","reformat,148,1,149,6,150,1,151,1","reformatting,149,1","refraining,108,1","refresh,100,1,145,1,569,1,148,5,149,1,150,1,153,1,151,1,152,1,154,3,155,4","refreshed,99,1","refreshment,94,1","refund,146,3","refuse,118,1","refused,8,1","regard,8,1","regarding,4,1,551,1,14,1,94,1,132,1,155,1","regardless,100,1,569,1,151,2","regional,532,1,6,1,9,1,544,1,106,1,551,1,107,1,502,1,503,1,3,8,10,1,21,2,15,1,100,1,569,1,541,2","register,551,2,148,2,154,3,155,1","registered,551,1,146,2,100,1,569,1,154,2","registering,561,1","registers,551,1","registration,8,3,561,1,146,1,100,1,569,1,148,1,152,1,155,1","registrations,551,1,146,2","regular,551,2,118,1,146,1,148,1,149,2,155,3","regularly,8,1,133,1,148,1,149,2","regulations,132,1,148,2,149,1,155,2,487,2","rehearse,153,1","relate,118,1,148,1,149,1,153,1,154,2,155,1","related,112,1,148,2,149,2,150,3,153,2,151,5,152,5,154,2,155,1","relating,149,2,150,4,153,5,151,4,152,4,154,2,155,1","relation,150,1,153,1","relational,152,30","relations,148,1","relationship,151,2,152,6,155,2","relationshipexists,8,1","relationships,551,1,89,1,148,1,153,1,151,1,152,11","relative,148,1,150,1,153,4,151,13,152,1","relatives,148,2","relaxed,551,1,10,1","released,99,1","relevance,100,1,569,1","relevant,1,2,4,2,107,2,8,1,100,1,132,1,569,1,150,1","relevantskills,118,2","reliability,8,1","reliable,551,1,132,1","relied,141,1,8,1","remain,551,1,132,1,149,1,150,2,153,1,151,2,154,1,155,1","remains,153,2,152,5","remember,14,1,148,3,149,2,150,1,152,2,154,5,155,3","remembered,148,8,149,9,150,8,153,8,151,8,152,9,154,8,155,6","remind,148,15,149,17,150,15,153,15,151,15,152,17,154,19,155,15","reminder,148,1,149,1,150,1,153,1,151,1,152,1,154,1,155,1","removable,148,1,149,2","remove,551,1,547,1,147,8,148,2,149,14,150,5,153,5,151,8,152,11,154,13,155,1","removed,147,2,149,2,153,1,151,1,154,1","removes,147,3,148,1,149,1,150,2,152,2","removing,148,2,149,6,151,1,152,2","rename,149,2,151,1,152,1,154,1,155,5","renaming,149,2,155,3","rent,148,2","renumbered,150,2","renumbers,150,1","reorder,149,1,153,2","reorganising,153,2,151,1","reown,561,1","repeat,118,2,151,3,152,2","repeated,148,3,150,1,153,1,155,2","repeatedly,151,1,152,1,155,2","repeating,146,1,148,1,155,1","repeatingsections,99,1","repetitive,148,3,155,2","replace,108,2,148,1,150,10,153,2,151,9,152,9,155,3","replaced,150,1,153,1,152,1","replacement,152,1","replaces,149,1,150,4,153,4,151,1","replacing,148,1,150,8,151,3,152,1,155,2","replicate,155,2","replies,154,1","reply,158,1,154,11,162,1","replying,154,4","report,551,3,549,1,146,22,145,16,148,1,152,68,155,5","report5a,146,1","reporting,551,2,153,1","reports,551,4,146,15,145,15,153,1,152,11,155,2","reportsa,155,5","reportsb,155,4","represent,569,1,148,1,149,2,150,1,153,3,151,2,152,1,154,1,155,2","representation,551,2","representations,151,1","representatives,551,3","represented,551,1,153,1,151,1,155,1","representing,149,1,153,2,151,2,155,1","represents,153,1,151,1,152,1","reproduce,8,1,148,1,149,1,150,1,153,1,151,1,152,1,154,1,155,1","reproduced,149,1,150,1,153,1,151,1,152,1,154,1","republished,149,1,150,1,153,1,151,1,152,1,154,1","reputable,154,3","reputation,148,1","request,551,2,8,1,13,11,14,11,145,1,147,1","requests,147,1","require,2,3,4,1,551,1,146,5,148,2,154,1","required,551,4,89,1,13,1,14,1,146,3,100,1,569,1,150,1,153,1,152,3","requirement,2,1,152,1","requirements,8,1,152,2,155,1","requires,8,1,148,1,214,1","requiring,148,1","rescaled,151,1","research,551,1,148,1","reserve,100,1,569,1","reserved,1,1,12,1,500,1,533,1,4,1,5,1,6,1,7,1,9,1,544,1,502,1,503,1,537,1,2,1,3,1,540,1,543,1,8,1,10,1,13,1,14,1,20,1,21,1,15,1,16,1,19,1,146,36,149,1,150,1,153,1,151,1,152,1,154,1,536,1,538,1,539,1,541,1","reserves,8,2","reset,145,1","resident,533,1","resit,551,1","resize,96,1,150,2,152,1,155,2","resized,150,1,153,1,151,4,152,1","resizing,153,3,151,3,152,1","resolution,149,7,154,2","resolutions,2,1","resource,551,1,8,1,147,1,148,1,149,1,154,3","resources,551,1,148,7,149,6,153,1,152,2,154,3,155,2","respect,551,4,8,1,108,1","respectively,100,1,569,1","respond,551,1,148,1,149,2","responding,148,1","responds,148,1","response,551,1,13,1,14,1","responsibilities,551,3,148,2","responsibility,7,1,551,7,549,1,132,1","responsible,551,2,8,5","responsiblefor,8,1","responsibly,149,1","rest,141,1,108,1,147,2,148,3,149,1,150,5,153,1,151,1,152,1,154,1,155,5,99,2","restart,149,8","restarted,148,1","restarting,149,1","restaurant,551,2","resting,148,1","restore,149,10,153,1,151,2,152,1,154,1,155,5","restoring,155,1","restrict,148,1,152,4,154,1,155,1","restricted,551,1,8,6","restricting,154,2","restrictions,8,1,152,1,154,1,155,1","restrictive,147,1","result,4,1,551,1,89,1,8,3,145,1,148,1,151,21,152,2,155,5","results,551,1,89,1,3,4,112,1,145,3,148,3,149,1,151,1,152,2,154,7,155,5","resume,149,1","retain,551,1","retrieve,155,1","retrieved,152,1","return,89,4,107,1,140,1,141,1,3,4,146,8,145,2,149,1,153,1,151,3,152,3,154,2,214,1","returned,100,1,569,1,149,1,154,1","returning,146,1,152,1","returns,146,1,148,1,151,1,152,1,154,2","retype,150,1","retyping,150,1,153,1,151,1,155,1","reused,155,3","reveal,148,1,155,2","reverse,150,1,153,3,151,1,152,4,154,1","reversed,148,1","revert,154,1","review,146,4,153,2","reviewed,4,1,8,1","reviewing,8,1","revise,148,1","revised,148,1,149,1,150,1,153,1,151,1,152,1,154,1,155,1","revision,100,1,107,1,569,1,148,7,149,5,150,4,153,4,151,4,152,4,154,4,155,5,452,2,460,16","revisions,155,1","revisit,148,2,149,1,150,1,153,1,151,1,152,1,154,4,155,1","revisited,148,1,149,1,150,1,153,1,151,1,152,1,154,3,155,1","revisiting,154,2","rewarding,551,1,536,1","rewritable,148,2,149,1,155,1","ribbons,148,2,155,1","rich,149,1,150,1","richards,15,1","right,544,2,551,3,141,1,3,1,540,1,8,3,20,1,21,1,15,2,146,6,100,1,145,2,569,1,147,1,148,5,149,39,150,36,153,25,151,46,152,23,154,19,155,20,538,2,541,1","rightclicking,151,1","righthand,149,1,151,1","rights,1,1,12,1,500,1,533,1,4,1,5,1,6,1,7,1,9,1,544,1,551,5,502,1,503,1,537,1,2,1,3,1,540,1,543,1,8,1,10,1,13,1,14,1,20,1,21,1,15,1,16,1,19,1,146,36,148,10,149,3,150,2,153,2,151,2,152,2,154,3,155,4,536,1,538,1,539,1,541,1","ring,551,2,141,1,94,1","rings,153,1","risk,156,1,106,1,551,2,89,1,118,1,140,1,141,1,561,1,94,1,96,1,136,1,95,1,100,1,102,1,107,1,108,1,112,1,132,2,133,1,134,1,135,1,148,1,214,1,99,1","risks,148,1,155,1","risky,155,1","river,94,1","road,551,1,154,1,539,1","roads,148,1","rod,153,4","rogue,148,1,154,2","role,89,1","roles,551,1","rolls,551,1","room,551,7,15,1,132,1,150,1,151,2,155,1,99,1","rooms,551,1,94,1,132,1","rooney,148,1,149,1,150,1,153,1,151,1,152,1,154,1,155,1","rotate,153,8","rotated,153,1","rotating,153,4,155,2","round,7,1,551,1,148,2,150,3,153,1,151,1,152,1","rounded,148,2","route,118,1","routes,148,1","row,150,24,153,1,151,37,152,17,154,1,155,1","rows,150,6,153,1,151,14,152,5","royal,100,1,569,1","rsi,148,2,155,8","rsquo,536,1","rtf,149,1,150,3,153,1,155,7","rub,148,1","rubbish,149,1","rugby,551,1","rule,152,2","ruler,150,15","rules,551,3,549,1,148,2,151,3,152,5,154,5,155,1","run,551,2,2,1,21,1,146,1,132,1,145,2,148,7,149,8,150,1,153,6,152,4,154,1,155,5,214,5,541,1","running,551,1,94,1,146,1,148,6,149,3,150,1,153,6,154,2,155,3,536,2","runs,141,1,146,1,148,1,149,1,153,1","rural,9,1","ryelands,15,1","sabotage,155,1","safe,551,3,108,1,148,6,149,2,154,3,155,15","safeguard,155,1","safely,148,1,149,1,155,2","safer,154,1","safety,551,7,549,11,537,1,561,2,132,2,148,8,155,16,487,2","sage,89,1","salads,551,1","salaries,89,1","salary,151,4","sales,89,2,148,3,151,1,155,1","salesdept,154,2","salon,551,5","samantha,155,3","samaritans,551,2","same,551,1,146,4,100,1,145,1,569,1,147,1,148,29,149,17,150,24,153,38,151,40,152,27,154,18,155,19","sample,145,2","samples,151,1","sandwiches,551,1","sandy,551,1","sans,542,20","satellite,148,1","satisfied,551,2","satisfy,152,1","saturday,12,2,141,1,3,12,10,1,94,2,100,1,569,1,155,1,539,1","save,544,4,3,2,21,2,15,4,146,5,145,12,148,5,149,23,150,29,153,26,151,29,152,37,154,29,155,5,541,2","saved,146,4,145,1,149,4,150,3,153,5,151,4,152,16,154,3,155,1","saver,149,3","savercard,551,1","saves,149,4,150,1,153,1,151,2,152,2,155,1","saving,561,1,145,1,148,1,149,7,150,7,153,8,151,7,152,5,154,19,155,4","savvy,96,1","sawbridgeworth,15,2","say,149,1,151,1,154,1","saying,148,1","says,551,1","sbowden,551,1","scacj11uulk0nqhio3jxwji,447,2","scale,531,2,551,1,148,1,151,2,155,1","scaling,151,4","scan,148,1,149,3,150,1,153,1,154,2,155,1","scanned,147,2,153,1,155,1","scanner,148,4,149,1","scanners,148,1","scanning,149,1","scans,147,1","scatter,151,4,155,4","sch,15,1","schedule,72,6,100,1,569,1,148,1,154,1,155,1","schedules,151,2","scheduling,148,1","scheme,153,1","schemes,551,1","school,544,3,89,1,118,1,3,4,15,10,561,1,155,1","schools,148,4","science,3,4,154,1","score,100,2,145,1,569,2","scores,145,2","scotts,551,1","scratch,153,1,151,1,152,3","screen,118,1,2,1,94,1,146,9,100,1,145,8,569,1,147,1,148,28,149,45,150,7,153,21,151,11,152,17,154,7,155,23,99,2","screens,146,1,145,1,149,2,153,1,151,2,152,2,155,1","screensand,141,1","screensaver,148,2,149,7,155,2","screenshots01,73,8,74,8,75,8","screenshots02,76,8,77,8,78,8","screws,149,1","scribe,551,1","scroll,96,1,146,1,145,1,149,11,150,1,153,1,151,9,152,2,154,5","scrolling,149,1,151,1,154,1","sealed,154,1","sean,152,6","search,72,6,5,9,9,1,106,1,140,1,3,5,543,9,141,1,146,4,102,1,107,1,145,4,148,6,149,18,150,3,153,3,158,1,160,1,151,3,152,12,154,55,155,22,162,1,164,1,539,1","searched,152,1,154,2","searches,146,1,149,1,152,3,154,4,155,2","searching,561,2,102,1,152,7,154,14,155,4","seat,108,1","seats,108,1","secluded,551,1","second,148,4,149,1,153,1,151,7,152,1,155,1","secondary,147,3","secondlanguage,112,1","seconds,154,3","secret,148,4,152,1,154,2,155,4","secretarial,3,4","section,146,2,100,1,145,9,569,1,148,50,149,59,150,51,153,66,151,56,152,55,154,43,155,24","sections,118,1,561,2,96,1,146,1,147,2,148,1,149,10,150,11,153,8,151,12,152,12,154,13,155,3","sector,100,1,569,2,149,2","sectors,149,3","secure,551,1,148,3,154,5,155,2","securely,154,1,155,1","security,8,2,107,1,145,1,148,38,149,1,152,1,154,11,155,6","see,551,4,118,1,561,1,94,1,96,1,136,2,146,16,107,1,112,1,132,1,147,1,148,8,149,14,150,15,153,15,151,11,152,22,154,16,155,5","seekers,136,1","seeks,551,1,547,1","seen,561,1","seesection,133,1","segment,153,1,151,1","segments,153,1,151,1,155,1","sele,15,1","select,544,2,3,1,21,1,15,2,96,1,146,31,107,1,145,21,147,4,149,14,150,45,153,45,151,31,152,27,154,17,155,5,541,1","selected,146,1,145,2,149,10,150,17,153,19,151,10,152,15,154,2,155,4","selecting,145,3,148,1,149,5,150,7,153,8,151,6,152,2,155,1","selection,551,1,146,2,149,1,150,3,153,5,151,14,152,10,154,2","selections,145,1,148,2,151,1","selector,152,13","selectors,146,2,152,2","selects,153,2,152,1","sell,4,1,148,7,149,1,155,2","seller,148,1","sellers,148,1","semi,154,1","send,13,1,14,1,561,1,148,8,149,2,150,2,153,6,154,39,155,4","sender,13,1,14,1,154,5","sending,551,1,561,1,96,1,132,1,148,4,149,1,151,1,154,19,155,3","sends,147,1,148,2,149,1","sense,152,1,154,1","sensible,149,1,155,1","sensitive,551,1,148,7,153,1,152,1,154,3,155,5","sent,4,1,551,3,8,1,146,1,148,6,149,4,154,17,155,2","sentence,150,1,153,2","separate,94,1,148,2,149,2,153,1,151,1,152,5,154,2,155,2","separated,146,2,151,1,152,1,154,1","separately,151,1,152,1","separates,154,1","separating,150,1,152,1,154,1","separator,152,1","september,551,3,151,1","sequence,149,4,150,1,153,2,151,4,152,1,154,1,155,5","sequencing,152,1","sequential,152,1,155,1","series,118,1,149,1,150,1,153,6,151,13,152,1,155,3","serif,542,19","seriff,542,1","serious,148,1","seriously,551,2","serivces,532,1","server,145,1,148,15,154,6,155,2,214,4,451,2","servers,148,1","serves,551,1,547,1","service,1,2,12,1,500,1,532,1,533,1,4,1,5,1,6,2,7,1,9,2,544,1,106,11,551,12,118,1,548,1,502,1,503,1,537,2,2,2,3,1,540,1,543,1,8,8,10,2,13,1,14,2,20,1,21,1,15,1,16,1,19,2,96,1,107,1,148,3,154,4,536,1,538,2,539,1,541,1","services,72,6,532,6,6,2,106,1,551,12,3,6,10,1,94,1,100,1,107,2,132,1,569,1,148,10,154,6,155,1,487,2,539,5","session,551,3,118,1,503,1,136,1,146,8","sessions,551,1,118,2,146,1","set,7,1,551,4,89,3,8,1,13,2,14,2,561,1,146,11,100,1,108,1,145,2,569,1,147,1,148,6,149,14,150,32,153,36,151,33,152,50,154,19,155,7","sets,148,3,149,1,150,8,153,4,151,5,152,1,155,4","setting,561,2,146,2,148,2,149,11,150,11,153,6,151,7,152,31,154,2,155,1","settings,147,2,149,42,150,15,153,17,151,8,152,4,154,9","setup,149,1,150,4,153,1,151,11,152,2,154,1","seven,100,3,569,4","sevenmodules,100,1","several,145,1,147,1,148,6,149,6,150,7,153,13,151,13,152,10,154,5,155,6","severe,551,1","sexual,551,4","sfl,465,2,471,2","sg12,551,1","sg13,539,1","shaded,153,1","shading,150,10,153,7","shadow,153,6","shadows,153,1","shake,149,2","shall,551,3,8,2","shamilton,551,1","shape,150,3,153,7,151,1,152,1","shaped,150,1","shapes,148,1,153,8","share,551,1,94,1,148,16,153,1,154,1,155,2","shared,156,4,148,3,149,1,165,4","shareware,148,6,155,2","sharing,4,2,148,1,155,5","sharp,148,1","shave,141,1","sheet,89,3,148,1,153,2,151,4,152,1","sheet1,532,1","sheets,542,9,153,2","shelf,149,1","shelter,551,2","sheredes,544,1","shielding,148,1,155,1","shift,149,2,150,4,153,8,151,2,152,4","shipping,148,1","shop,132,1,148,2","shopping,551,1,561,2,141,2,148,3,154,1","shops,551,1,148,3","short,537,1,3,4,94,1,96,1,141,2,112,1,569,1,148,3,149,1,150,2,153,2,152,1,155,1","shortage,112,2","shortcut,149,9,150,3","shortcuts,1,2,7,1,96,1,149,7","shorter,150,1","should,1,2,551,10,547,1,8,1,561,1,146,3,100,1,132,1,145,4,569,1,147,2,148,26,149,27,150,15,153,12,151,13,152,20,154,14,155,35","shoulder,108,1,148,2,155,1","shouldn,155,1","show,551,1,118,1,20,1,21,1,146,3,145,1,148,7,149,8,150,12,153,39,151,31,152,14,154,7,155,10","showing,118,1,146,8,149,4,150,6,153,10,151,11,152,5,154,1,155,4","shown,146,2,149,10,150,7,153,23,151,23,152,28,154,10,155,9","shows,146,2,100,1,569,1,148,4,149,15,150,10,153,11,151,24,152,10,154,15,155,7","shtml,88,4,439,8,447,2","shttp,154,1","shut,149,2,150,1,153,1,151,1,155,1","shutdown,149,5","shuts,148,3,150,1,153,1,151,1","shutting,149,4","side,551,1,146,1,147,2,149,4,150,1,153,5,151,1,152,2,154,4","sides,150,2,153,2,151,4","sight,141,1","sign,551,1,100,1,145,1,569,1,148,2,149,3,151,3,154,2,155,2","signal,148,2","signals,148,2","signature,154,6","signatures,154,2","signers,551,1,546,1","significantly,536,1","signifies,8,1","signposted,108,1","signs,551,1,94,1,151,1","silent,108,1","silicon,148,1,149,1","similar,551,1,118,1,146,1,149,3,150,3,153,1,151,1,154,5","simple,89,1,148,2,149,5,153,1,151,3,152,9,154,3","simply,89,1","simulatedassessment,89,1","simulation,148,2","simulations,96,1,100,2,569,2,148,1","since,561,1,146,1,100,1,569,1,149,1,153,1,151,1,155,2","singh,151,1,152,1","single,100,1,145,1,569,1,148,11,149,6,150,10,153,14,151,18,152,18,154,7,155,9","siren,108,1","sit,148,6,155,7","site,1,3,12,1,72,6,500,2,156,1,532,2,533,1,4,12,5,6,6,11,7,3,9,1,544,1,106,1,89,1,118,1,140,2,503,2,537,1,2,4,3,4,540,1,543,6,8,40,10,1,13,1,14,5,20,1,21,1,15,1,16,1,19,1,561,1,94,1,96,1,136,1,141,1,95,1,100,2,102,1,107,1,108,1,112,1,132,1,133,1,134,1,135,1,147,13,148,6,154,9,214,1,502,2,536,1,538,1,539,1,541,1,99,1","siteand,8,1","sites,72,36,106,1,8,3,108,1,147,10,148,3,154,2","siteshould,8,1","sitevia,8,1","sits,148,1","sitting,532,2,100,1,569,1,148,3,155,6","sittingfor,108,1","situation,148,1,155,1","situations,551,1,148,3,155,1","six,561,1,96,1,146,1,145,2,151,1","size,1,3,12,3,72,6,500,3,533,3,542,20,4,3,5,3,6,7,7,4,9,3,544,5,503,3,537,3,2,3,3,4,540,3,543,3,8,3,10,3,13,3,14,3,20,3,21,4,15,5,16,3,19,3,96,1,148,2,149,13,150,26,153,17,151,14,152,13,154,2,155,6,502,3,536,3,538,3,539,3,541,4","sized,153,4,151,2,155,1","sizes,147,2,148,1,150,1,155,1","skill,9,1,100,1,569,1,148,1,151,1","skills,72,12,210,8,211,8,212,8,213,8,532,1,9,2,106,4,551,3,89,2,546,1,118,16,465,2,537,5,3,21,6,1,10,2,20,6,21,2,561,1,94,3,141,1,100,9,107,2,112,12,569,11,148,2,149,1,150,1,153,1,151,1,152,1,154,1,155,1,268,8,269,8,270,8,271,8,313,8,347,8,451,2,459,2,471,8,536,1,538,2,541,1","skills4life,3,8","skillscard,145,3","skillscheck,118,2","skillsfor,118,1","skillsthat,100,1","skip,148,1","slide,148,2,153,245,155,1","slider,149,2","slides,153,127,152,1,155,3","slides­,153,1","slideshow,149,1,153,4,155,3","slight,150,1,154,1","slightly,148,2","slocombecars,154,2","slope,155,1","sloping,148,1","slot,150,1,151,1,152,1,155,1","slots,149,1","slouch,148,1","slow,148,1,149,1,154,1,99,1","slowly,148,1,149,1,154,1","small,28,8,117,8,475,8,480,8,98,8,105,8,111,8,115,8,121,8,123,8,125,8,148,11,149,9,150,5,153,9,151,3,154,2,155,5,445,6,449,8,457,8,459,6,464,8,468,8,470,8,477,8,496,2","small1,481,8,126,8,496,2","smaller,148,5,149,1,150,4","smallest,149,1,152,2","smith,152,1","smoke,108,1","smoking,551,6","smooth,148,1","snacks,551,1","snapshot,149,8","soapy,149,2","social,551,3,547,1,3,4,148,4,152,1","societies,89,1","society,100,1,569,2","socket,148,2,149,5","soft,149,3","software,532,2,551,1,89,1,8,1,20,1,141,1,145,1,569,1,148,118,149,54,150,2,153,2,151,1,152,2,154,10,155,61,99,1","softwareapplications,100,1","sold,148,1,149,2,155,1","sole,89,2","solid,100,1,569,1,155,1","solutions,532,1,3,19,6,2,10,1","solve,148,1","solved,148,1","someone,551,3,8,2,148,6,149,5,150,1,151,1,152,2,154,6,155,6","something,118,1,148,3,149,4,150,1,153,1,152,2,154,1,155,7","sometimes,551,1,146,2,147,1,148,5,149,5,150,2,153,5,151,2,152,1,154,4,155,9,538,1","somewhere,148,1,149,1,151,1","son,155,3","sony,141,1","soon,16,1,148,1,150,1,152,4,154,1,539,1","sooner,154,1","sophisticated,149,1,152,1,155,1","sorry,503,1","sort,551,1,146,1,145,1,148,1,149,4,151,12,152,56,154,2,155,8","sorted,151,2,152,8","sorter,153,13","sortford,72,6","sorting,149,2,151,8,152,29,155,4","sorts,151,2,152,8","sound,551,1,89,1,141,1,108,1,132,1,148,3,149,2,153,8,154,2,155,5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6,1,4,1,544,1,106,1,89,1,140,1,3,1,12,1,13,1,14,1,15,1,19,1,561,1,94,1,96,1,135,1,136,1,141,1,95,1,100,1,102,1,107,1,108,1,112,1,118,1,132,1,133,1,134,1,214,1,539,1,99,1","strength,155,1","strengths,551,1","stretch,108,1,99,1","strictly,8,1,149,1,150,1,153,1,151,1,152,1,154,1","string,147,26,149,2,155,3","strings,147,15","strip,150,1,153,1,151,1,152,1","strmessage,13,24,14,24","strokes,151,1","strong,100,1,569,1","strongly,569,1","structure,145,1,148,1,149,4,150,5,153,6,151,1,154,1,155,3","structured,154,1","structures,147,2","structuring,150,10,155,2","struggle,118,1","stuck,148,1","stuckdue,99,1","student,532,4,533,1,551,59,546,1,547,2,548,1,94,1,146,4,132,3,145,40,148,3,152,1,487,6","studentnet,551,6,132,4,487,8","students,532,15,551,38,89,2,549,2,8,2,145,26,148,4,152,4,155,1","studentsupport,551,1","studied,537,1","studies,551,1","study,551,9,89,1,546,1,547,2,3,4,96,1,100,1,107,2,112,1,569,1,148,1","stuff,561,1","stumped,96,1","sturner,489,2","style,542,9,551,1,146,3,150,27,153,22,151,4,152,1,154,1,155,7","styled,150,1,153,1,155,3","styles,148,1,150,16,153,9,151,1,155,5","styling,551,1,150,8,153,4,151,7,152,3,155,9","sub,155,1","subfolder,149,2","subfolders,149,4","subgroup,145,1","subgroups,145,2","subject,4,1,551,2,89,1,8,2,13,1,14,4,136,1,148,1,154,7,155,1,538,1,99,1","subjects,148,1,150,1,153,1,151,1,152,1,154,1","submenu,149,12,150,5,153,14,151,4,152,3,154,1","submit,145,2,154,2","submitted,214,1","subordinate,153,2","subordinates,153,5","subscriber,148,2","subscript,150,3","subsections,155,1","subsequent,146,2,150,3","subsidised,136,2","subtract,151,2","subtraction,151,2","succeed,536,1","succeeds,533,1","success,551,3,533,1,536,1","successful,551,4,548,1,533,1","successfully,100,1,145,2,569,1","sudden,149,3","sue,551,1","suffer,148,1","suffering,551,1","sufficiently,154,1","suffix,147,1","suggest,153,1","suggested,154,1","suggestion,150,3,153,3,151,1,152,1","suggestions,14,1,150,2,153,2,151,1,152,1,154,1","suit,146,1,100,1,569,1,149,1,150,1","suitability,8,1","suitable,7,1,146,1,148,2,149,2,151,1,152,4,154,2,155,7","suited,89,1,148,2,151,1","suits,551,1,546,1,96,1,145,1,148,1,150,1,99,1","sum,150,1,151,12","suma3,151,1","summarises,148,1,149,1,150,1,153,1,151,1,152,1,154,1,155,1","summary,146,2,145,1,569,1,151,1,152,12","summer,551,2","sunday,141,1","sunlight,149,1","sunny,149,1","superscript,150,3","supervisor,145,6,147,1","supervisors,145,9","supplement,9,1","supplied,146,1,149,1,150,3,153,1","suppliers,148,4","supplies,551,1","supply,112,1,149,4","support,1,1,551,22,546,13,20,1,136,1,141,1,100,4,118,1,132,5,569,4,148,7,149,1,487,8,539,1,540,1,99,1","supported,551,2,100,1,145,1,569,2,148,1,155,1","supporting,551,3,100,1,569,1,148,1","supportive,551,1","supports,148,1,155,2","suppressed,153,2","suppressor,149,1","sure,551,2,546,1,503,1,146,3,147,2,148,17,149,20,150,10,153,8,151,14,152,14,154,12,155,19","surfdirect,99,1","surfing,154,1","surge,149,9","surgeries,148,1","surgery,551,1","surges,149,3","surgical,148,1","surname,151,2,152,4,155,1","surnames,155,1","surprised,148,1","surrounding,544,1,15,1,151,1","survey,148,1","surveys,112,1","surviving,536,1","suspect,150,2,153,1,154,1,155,1","suspected,551,1,155,1","suspicion,551,1","suspicious,148,1,149,2,155,1","sw,176,1,465,1,440,1,446,1,488,1,490,1,495,1,272,1,574,1,445,1,447,1,452,1,454,1,459,1,460,1,461,1,471,1,487,1,489,1,491,1,496,1,451,1","swap,152,1","switch,149,1,150,3,153,3,151,1,152,5,154,1,155,1","switchboard,551,1","switched,551,1,148,2,149,1","switching,148,1,149,1,150,1,153,3,155,1","syllabus,100,1,145,3,569,1","symbol,150,3,151,7,152,2,154,3","symbols,149,2,150,1,152,2","symptoms,148,1","syncofs,272,1","syncwith,272,1","syntax,151,3","system,106,1,551,3,89,2,94,1,146,3,148,42,149,60,150,8,153,7,151,7,152,8,154,14,155,6","systems,8,1,141,1,112,1,148,6,149,4,154,2,155,2","tab,145,10,147,1,149,10,150,45,153,11,151,28,152,8,154,5","table,551,1,146,3,145,6,149,1,150,40,153,2,151,6,152,126,155,7","tables,146,1,148,1,150,35,152,51,155,4","tablet,148,1","tabs,150,10,153,2,151,4","tackle,148,1","tags,532,1,147,2","tailored,150,1","take,551,5,20,1,94,2,96,1,146,2,100,4,108,3,118,2,145,3,569,4,147,1,148,8,149,3,150,2,153,3,151,3,152,2,154,5,155,5,99,1","taken,551,2,14,1,20,1,21,1,100,1,569,1,153,1,152,3,154,1,155,1","takes,89,1,561,1,136,1,146,4,145,1,148,1,149,5,153,2,151,3,152,1,154,4,155,1","taking,551,3,547,2,533,1,100,1,118,1,145,2,569,1,148,3,149,6,152,1,155,1,536,1,539,1","takinggreat,96,1","talk,551,4","talking,551,1","talktofrank,551,1","tall,150,1,153,1,151,3,152,3,154,2","taller,150,1,153,2,151,2,152,2,154,2","tampered,154,1","tangible,100,1,569,1","tape,148,6,149,4,155,3","tapes,155,2","target,551,1","targets,551,2","task,148,11,149,22,150,7,153,8,151,9,152,10,154,5,155,8","taskbar,153,1,151,1","tasks,100,1,569,1,148,24,149,7,150,1,153,1,151,1,152,1,154,2","taster,136,6,99,1","tax,551,2,148,1,151,1,154,1,155,3","taxes,148,1","tb,551,1,148,1","tba,100,2,569,2","tea,99,1","teach,96,1,99,2","teacher,551,2,148,5","teachers,99,1","teaches,89,1","teaching,551,2,89,1,3,4,132,1","team,551,2","technical,10,1,20,1,112,1","technician,89,2,149,1","technicians,89,1,112,1","techniques,89,1,96,1,154,1","technologies,20,1","technology,3,8,100,1,569,1,148,3","teenager,147,1","tel,156,2,106,2,551,1,89,2,140,2,561,2,94,2,96,2,135,2,136,2,141,2,95,4,100,2,102,2,107,2,108,2,112,2,118,2,132,2,133,2,134,2,214,2,99,2","telecommunications,148,2","telephone,4,3,544,2,551,6,3,2,12,2,13,4,14,2,15,2,19,4,148,15,152,2,154,1,155,1,539,3","television,561,1,148,1","televisions,148,1","teleworkers,148,2","teleworking,148,8","tell,551,3,148,2,149,1,150,1,151,3,152,1,154,1,155,2","telling,149,1,150,1,153,1,152,1,154,1","tells,551,1,148,6,149,5,150,2,153,1,151,1,152,1,154,3,155,6","temperature,149,1,153,2,151,2,155,3","temperatures,155,1","template,150,14,153,20,151,10","templates,150,6,153,14,151,1","temporarily,147,2,148,1,150,1,153,1,151,1,154,1,155,1,539,1","temporary,148,1,149,1,150,1,153,1,154,1,155,1","tennis,551,2","terabyte,148,2","term,551,10,148,2,149,1,150,1,155,1","terminal,148,1","terminals,148,9","terminate,8,2","termination,8,3","terms,500,1,532,1,1,2,4,1,5,1,9,1,544,1,89,1,503,1,533,1,537,1,2,1,3,1,543,1,6,2,7,1,8,17,10,1,12,1,13,1,14,2,20,1,21,1,15,1,16,1,19,1,132,2,148,19,149,25,150,22,153,22,151,22,152,25,154,27,155,25,487,2,502,1,536,1,538,1,539,1,540,1,541,1","terry,152,1","tes,9,1","test,89,2,20,1,21,1,100,5,145,44,569,6,148,1,151,10","test1,542,1","tested,551,1,100,1,569,1,148,2","testfor,100,1","testing,551,1,118,1,148,4","tests,89,3,100,5,145,16,569,9","text,500,3,542,8,1,3,4,3,9,3,544,3,551,1,167,1,176,1,465,1,440,1,446,1,488,1,490,1,495,1,503,3,533,3,537,3,2,3,3,3,5,3,543,3,6,7,7,7,8,3,10,3,12,3,13,3,14,3,20,3,21,3,15,3,16,3,19,3,141,1,100,1,107,3,145,3,569,1,147,9,148,24,149,40,150,212,153,161,151,71,152,58,154,57,155,65,272,1,439,1,574,1,445,1,447,1,452,1,454,1,459,1,460,1,461,1,471,1,487,1,489,1,491,1,496,1,502,3,536,3,538,3,539,3,540,3,541,3,451,1","textbody,13,1,14,1","tft,94,1","thank,16,7","thankyou,13,1,14,1,16,4","thea1250,94,2","theaccompanying,561,1","thebeginning,96,1","thecentre,94,1,141,1","thecomputer,100,1,108,1","theft,551,1,148,1,155,1","theindividual,100,1","theinduction,94,1","theinternet,561,1,102,1","theircurrent,89,1","theiremployees,100,1","theirwealth,96,1","theitjobboard,140,1,495,2","theknowledge,89,1","thelarger,94,1","themeaggregate,168,1,169,1,170,1,167,1,176,1,465,1,440,1,446,1,488,1,171,1,172,1,173,1,174,1,175,1,272,1,439,1,574,1,445,1,447,1,452,1,454,1,459,1,460,1,461,1,471,1,487,1,489,1,490,1,491,1,495,1,496,1,451,1","thems,141,1","themselves,145,1,153,1,154,1","thenresume,99,1","thenumbers,135,1","theobalds,141,1","theorganisations,100,1","thepaperwork,136,1","therapy,3,4","there’s,94,1","therefore,156,1,106,1,551,1,89,1,140,1,561,1,94,1,96,1,135,1,136,1,95,1,100,1,102,1,107,1,108,1,112,1,118,1,132,1,133,1,134,1,141,1,214,1,99,1","therein,8,1","thesite,140,1,8,1","thetechniques,96,1","thetests,100,3","theweb,561,1","theywish,89,1","thickness,150,1,153,5","thieves,148,1","thing,146,1,148,1,154,1","things,148,5,151,1,154,1","thingseveryone,108,1","think,551,2,14,1,136,1,148,2,153,1,151,1,155,2","thinking,536,1","third,4,1,2,1,8,3,149,1,150,2,153,1,151,2,152,1,154,1","thirty,146,2","thisweb,214,1","those,551,2,146,3,100,1,118,1,141,2,569,1,148,4,149,2,153,3,151,1,152,2,154,3,155,4","though,551,2,148,7,149,1,150,1,151,1,152,1,155,6","thought,112,1","thoughtfully,155,1","thoughtless,148,1,155,1","thousands,149,1,151,1,154,1","three,551,1,89,2,145,1,148,1,149,3,150,2,153,5,151,3,152,2,154,1,155,3","through,106,1,551,5,156,1,89,2,140,1,8,2,10,1,561,2,94,1,96,3,135,1,136,1,146,1,95,1,100,5,102,1,107,1,108,1,112,1,118,2,132,1,133,1,134,1,141,1,569,5,148,38,149,50,150,44,153,65,151,52,152,49,154,42,155,30,214,1,99,1","throughaccredited,100,1","throughout,551,3,550,1,544,1,15,1,100,1,108,1,569,2,153,1","thu,551,1","thumb,149,1","thumbnail,149,1,153,1","thumbnails,149,2,153,1","thursday,551,6,12,2,94,1,100,1,141,1,569,1","tick,149,5,150,1,153,4,151,2,152,5,154,2,155,2","tickbox,152,1","ticked,146,1,153,1,151,1,154,2","tickets,148,3","tighten,149,1","time,4,2,106,1,551,22,156,1,89,3,140,1,537,1,3,16,6,2,8,4,21,1,561,1,94,1,96,2,135,1,136,2,146,2,95,1,100,2,102,1,107,1,108,3,112,1,118,2,132,1,133,1,134,1,141,3,145,3,569,1,148,17,149,21,150,16,153,14,151,15,152,13,154,13,155,6,214,6,541,1,99,5","timelastindexed,439,1","timeliness,8,1","times,72,12,9,1,551,11,550,1,100,1,141,1,569,1,148,3,153,1,151,8,152,2,154,1,99,1","timetable,551,2,148,1,154,1","timetabled,551,1","timetables,148,2,151,1,154,1","timing,153,1","timings,153,5","tiny,148,1,149,3","tips,96,1,102,1,154,3","tired,148,1","title,532,1,551,1,89,1,106,6,149,6,150,3,153,7,151,2,152,3,154,2","titles,145,1,149,1,153,1,151,2","tm,532,1","tmp,149,1,155,1","toadmail,154,1","tobookkeeping,89,2","toconstruct,96,1","tocover,100,1","todate,148,1,155,1","today,152,2","todo,100,1","toemployers,100,1","toexpert,112,1","tofs,532,1,8,4","toget,112,1","together,1,2,551,1,148,14,149,3,150,3,151,5,152,2,154,2,155,2,538,1","toggle,150,1","toilet,141,1","toilets,94,1","tol,278,8,279,8,280,8,352,8,136,6,219,8,220,8,221,8,222,8,277,8,318,8,491,8,99,1,451,4","tolearn,94,1","tolerance,551,1,547,1","toner,148,3,149,10,155,2","too,551,1,561,1,147,3,148,7,149,4,150,1,153,3,151,3,152,3,154,8,155,8","toobar,150,1","tool,149,1,150,1,153,13,151,6,154,5,155,5","toolbar,146,10,149,7,150,39,153,37,151,26,152,25,154,14","toolbars,2,2,149,4,150,5,153,9,151,12,152,6,154,2","toolgrad,553,8,555,8","tools,2,1,561,1,96,1,146,1,148,2,149,4,150,5,153,10,151,2,152,1,154,11,155,5","toother,140,1,102,1","top,89,4,146,4,559,8,145,4,147,1,148,62,149,80,150,81,153,119,151,96,152,92,154,64,155,56,99,1","topic,148,1,149,3,150,6,153,6,151,6,152,6,154,9,99,1","topics,89,1,96,2,100,1,118,1,569,1,148,6,149,12,150,11,153,11,151,11,152,12,154,17,155,4,537,1","topicsin,99,1","toreturn,99,1","total,146,3,100,2,569,3,150,1,153,1,151,4,152,4,155,1","totalling,100,2,569,2","tothe,94,1","tothis,8,1","touch,100,1,569,1,148,6,154,2","touchpad,148,3","touchscreen,148,2","tough,536,1","tourism,3,4","towards,551,3,150,1","town,13,3,14,3,94,1,107,1,155,1","towns,539,1","trace,96,1,102,1","track,148,4,149,3,155,2","trackball,148,1","tracking,148,1","trade,148,1","trader,89,2","traditional,89,1","traffic,551,1,148,2,154,1,155,1","trailing,148,1,149,1","train,72,6,544,1,15,1,94,2,154,1","traincert,465,2","trained,148,1","training,72,6,532,1,551,2,140,2,3,11,6,1,10,1,561,1,94,1,96,2,146,73,106,1,112,3,148,3,536,2,537,5","trains,544,1,15,1","transaction,154,1","transactions,89,4,148,1,154,2","transfer,148,1,154,3","transferred,146,2,155,1","transferring,148,2,150,1,153,1,155,2,154,1","transition,153,16","transitions,153,11","translator,148,1","transmission,148,3","transmissions,8,1","transmit,551,1,8,1","transmitted,149,1,150,1,153,1,151,1,152,1,154,1","transmitting,148,3","transparencies,148,1,149,1,153,2,155,2","transparency,153,1","transparent,153,1,155,1","transparently,147,1","transport,551,1,94,1","transporting,141,1","trashcan,147,9","travel,72,12,500,1,532,2,1,1,4,1,551,7,503,1,533,1,2,1,3,5,5,1,543,1,6,3,7,1,8,1,9,1,10,1,12,1,13,1,14,1,544,10,20,1,21,1,15,10,16,1,19,1,141,1,148,1,502,1,536,1,537,1,538,1,539,1,540,1,541,1","traveldirections,94,1","traveline,551,1,544,1,15,1","travelling,141,1,148,1","tray,148,2","trays,148,1","treat,551,1,155,2","treated,551,1,547,1,148,1,155,1","treatments,551,2,148,1","tree,96,2,102,5,145,2,194,8,195,8,252,8,253,8,304,8,338,8,447,2,454,8","trend,155,2,151,5","trends,151,2","trial,89,4,148,3,155,3","triangles,153,1","tried,156,1,89,1,140,1,561,1,96,1,135,1,136,1,94,1,95,1,100,1,102,1,106,1,107,1,108,1,112,1,118,1,132,1,133,1,134,1,141,1,148,1,155,1,214,1,99,1","tries,152,1","triggers,146,2","trinity,15,1","trip,149,1","triple,150,1,153,1","trips,551,2","trojans,154,1","troubleshooting,149,1","true,148,11,149,9,150,8,153,5,155,5,151,7,152,9,154,7","truevti,168,2,169,1,167,2,176,3,465,4,440,4,446,4,488,4,170,2,171,1,172,2,173,1,174,2,175,1,272,3,439,2,574,4,445,4,447,4,452,4,454,4,459,4,460,4,461,4,471,4,487,4,489,4,490,4,491,4,495,4,496,4,451,4","trust,154,1","trusted,551,1,547,1","trusts,551,1","trying,136,1","tryout,96,1","tuberculosis,551,1","tue,551,1","tuesday,12,2,94,1,141,1,151,1","tune,561,1,145,1","turn,108,1,147,2,148,4,149,9,150,4,153,7,155,2,151,1,152,3,154,3","turned,148,4,150,3,153,2,155,1,151,1,154,2","turner,134,1","turnford,551,1,3,4","turning,148,5,149,1,155,3,151,1,152,1,154,2","tutor,532,2,551,23,546,1,547,1,548,1,3,1,6,2,10,1,21,6,94,1,118,2,132,2,541,6","tutorial,551,1,145,3","tutorials,551,2,96,1,148,1,155,1","tutors,551,2,152,2","tv,551,1","tw,272,1,439,1","twice,150,1,153,1","two,551,2,138,8,146,5,94,1,145,1,147,2,148,7,149,5,150,10,153,4,155,13,151,7,152,18,154,2,493,8,451,2","twolearner,137,8,492,8,451,2","tx,272,1","txt,146,7,149,1,150,1,155,4","type,4,1,551,2,167,1,176,1,546,1,465,1,440,1,446,1,488,1,96,1,146,8,145,8,147,3,148,6,149,35,150,35,153,30,155,20,151,30,152,36,154,34,272,1,439,1,574,1,445,1,447,1,452,1,454,1,459,1,460,1,461,1,471,1,487,1,489,1,490,1,491,1,495,1,496,1,451,1","typed,503,1,148,1,149,1,150,2,155,2,154,2","types,89,1,146,1,145,2,148,29,149,11,150,7,153,7,155,24,151,10,152,7,154,3","typesof,89,1","typical,89,1,148,1,149,15,155,1","typically,106,1","typing,100,1,569,1,148,3,150,8,153,2,151,6,152,1,154,4","typographical,8,1","ucas,3,4,9,1","ufi,146,2,112,1,149,6,150,6,153,6,151,6,152,6,154,6","ugly,150,1","uk,72,60,542,5,1,2,551,23,167,6,89,4,140,10,465,11,440,5,446,3,488,3,503,1,3,17,9,1,13,3,14,1,561,3,96,3,135,3,136,3,94,3,95,3,100,3,102,7,106,3,107,3,108,3,112,3,118,3,132,20,133,3,134,3,141,3,569,1,148,1,155,2,156,3,154,3,214,3,272,2,574,3,445,5,447,5,452,17,454,13,459,11,460,15,461,3,471,5,487,37,489,5,490,5,491,3,495,22,496,3,502,1,539,1,99,3,451,5","uk250,102,1,454,4","ukonline,72,6,139,8,494,8,495,4","ukvti,495,1","unable,551,1","unauthorised,503,5,8,3,148,1,155,1,154,3","unavailable,551,1","unbroken,148,1","unbulleted,153,1","unchanged,149,1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arrFiles=new Array();arrFiles[0]=new Array(1,"Accesskeys.htm","2006-05-31","Accesskeys","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help ACCESSKEYS One of the recommendations in the W3C guidelines and UK Government Accesskey standards is for the provision of Accesskeys on all web pages. The \'Accesskey \' attribute, introduced in HTML 4.0, is intended to provide keyboard shortcuts in that they provide an alternative form of navigation. To use these Accesskey shortcuts, Windows users should press the ALT key together with the relevant number below, then ENTER . Macintosh users should press the CTRL key together with the Accesskey, then ENTER . INSTRUCTIONS The NextStep web site uses the recommended UK Government Accesskeys where relevant: 1 Homepage 2 News &amp; Events 3 Site Map 6 Help 7 Contact Us - Enquiries 8 Legal statements and assertions - Terms of Service 9 Feedback Form 0 Accesskey details In addition, we also use the following Accesskeys: P Privacy Policy Note: Accesskeys will not work on older browsers which do not support the W3C HTML 4.0 standards. &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",18);arrFiles[1]=new Array(2,"help.htm","2006-08-02","Help","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help HELP In order to best use this site it is necessary to have certain tools to allow you to browse page content, to open PDF documents and to play audio and video files. BROWSERS The NextStep website has been developed to run on version 5 or above web browsers as a minimum requirement. We recommend using either… Microsoft Internet Explorer Version 7 Firefox Version 1.5 Netscape Version 8.1 The latest versions of the above browsers can be obtained by clicking on their names above. PDF DOCUMENTS To view all brochures, forms and commentaries on the NextStep website you will require the latest edition of Adobe Reader. Download the latest version of Adobe Reader VIDEOS To enable you to view audiovisual presentations you will require Windows Media Player version 7.1 or higher, a screen resolutions of at least 1024x768 and Internet Explorer 5.5 or above. Video or audio files require Windows Media Player version 7.1 (or higher). Please check whether a compatible version is installed on your PC. Download the latest version of Windows Media Player FLASH FILES To view Flash animations and graphics you will need to download the latest version of Macromedia Flash Player. Download the latest version of the Macromedia Flash Player POP-UP WINDOWS Some documents or messages on our site may be launched in a pop-up window. If these do not display as expected, please ensure you have pop-up blocking for our site disabled in your browser (Firefox or Internet Explorer with Windows XP Service Pack 2, or third party browser toolbars (for example the Google or Yahoo toolbars for Internet Explorer). &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",19);arrFiles[2]=new Array(3,"Index.htm","2006-07-28",":::: NextStep ::::","Hertford Regional College, HRC, hrc, Hertfordshire College, Broxbourne, Broxbourne Council, Broxbourne Borough Council, Turnford, Ware, Hertford, Heartford, Herts, Hearts, Hertfordshire, Heartfordshire, Hertfordshire County Council, London, England, Grea","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help SITE SEARCH WELCOME TO NEXTSTEP NextStep can help you gain or improve existing skills, improve your career prospects or grow your business. By providing information, advice and guidance to individuals and business owners, and a range of flexible on-line learning via learndirect plus tutor-led courses, we can help you move on. We hope that our web site will provide you with the information you need about our services and courses. If you want to find out more, please contact NextStep by phone or email info@next-step.org.uk NEXTSTEP CENTRES Bishop \'s Stortford Charringtons House The Causeway Bishop \'s Stortford Herts CM23 2ER. Telephone - 01279 466306 Waltham Cross 66-67 The Pavillion High Street Waltham Cross Herts EN8 7AW. Telephone - 01992 301050 SERVICES FOR BUSINESS business solutions @ hrc have a wide range of practical training options and years of experience delivering quality training to businesses. Click here for more details about the various business and training solutions we can offer you and your employees. business solutions @ hrc brochure Adobe Acrobat PDF | Size: 1.5mb | Click here to download To save this file, please Right-click (PC) or control-click (Mac) the link on your mouse. Select the option to \'Save to... \' &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US | INTRANET (log-in) | This site has been optimised to be viewed at 1024x768 on IE 5.5 or above and Netscape 4.7 or above | DOWNLOAD INTERNET EXPLORER | DOWNLOAD NETSCAPE |",25);arrFiles[3]=new Array(4,"PP.htm","2006-05-11","Privacy Policy","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help PRIVACY POLICY Areas within the NextStep web site use online forms to collect information regarding site users. All information collected by the site is governed by the Data Protection Act 1998 and as a result is only used by relevant members of staff within the Centres. The nature of the information and the area of the site that it is obtained from will determine who will have access to it. All other information gathered may be accessed by members of the Centre \'s administration department. This type of information is generally collected for marketing purposes so that additional information or site updates can be sent out to interested parties. Only relevant information is gathered by the NextStep web site and is applicable to the part of the site from which the information was gathered. This information will always consist of basic contact details such as full name, address, telephone number and email address. However some areas of the site do require more information to be given: these areas will include instructions where appropriate. NextStep will not sell or pass on any personal information gathered by the NextStep web site to third parties unless permission is given by the information provider (site user). Any part of the NextStep web site that is used to collect data, that may involve sharing of the information with other parties will include an appropriate warning and will also provide a facility to opt out of this information sharing. IN CASE OF DIFFICULTY, CONTACT: Bishop \'s Stortford Charringtons House The Causeway Bishop \'s Stortford Herts CM23 2ER. Telephone - 01279 466306 Waltham Cross 66-67 The Pavillion High Street Waltham Cross Herts EN8 7AW. Telephone - 01992 301050 * This policy is subject to change and will be reviewed and updated from time to time by NextStep. &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",18);arrFiles[4]=new Array(5,"Search.htm","2006-03-27","Site Search","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help SITE SEARCH &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",17);arrFiles[5]=new Array(6,"Site_Map.htm","2006-05-31","Site Map","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help SITE MAP HOME Homepage Help Accesskeys Increase Text Size Original Text Size business solutions @ hrc brochure Privacy Policy Terms of Service Contact Us Intranet (log-in) QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help ABOUT US Introduction business solutions @ hrc Hertford Regional College SERVICES Individual Careers Guidance Job Centre Plus Special Services Business Advice Business Skills Training On-line Flexible Learning Tutor-Led Courses Part-time Course Directory 2006 - 2007 COURSES On-line Flexible Learning Tutor-Led Courses Part-time Course Directory 2006 - 2007 How to Apply COTACT US Contact Details Enquiries Maps &amp; Travel Feedback &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",20);arrFiles[6]=new Array(7,"Statement.htm","2006-05-31","Statement","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help STATEMENT At NextStep we are committed to providing a website that can be accessed by all users whatever their disability. We understand the importance of communicating information in an easy, user friendly format. It is our responsibility, under the Disability Discrimination Act (DDA), to ensure our website achieves this. We have built our website to meet the guidelines set by the World Wide Web Consortium (W3C). Conforming to these standards means our website has: the facility to increase text size the provision of Access Keys to navigate round the site using keyboard shortcuts the ‘3 click’ strategy to navigate between pages neutral background colours where text is written plain, clear text (instead of italic fonts which can be hard to read) concise, well laid out text so information can be easily read and understood documents provided in downloadable PDF (portable document format) as an alternative to html the provision to be viewed in Internet Explorer or Netscape and by users of Apple Macintosh computers as well as PC’s For more information about W3C guidelines to make web content accessible to people with disabilities, visit www.w3.org/TR/WAI-WEBCONTENT By acknowledging these guidelines, NextStep has worked hard to provide a user friendly site suitable for everyone needs whatever their disability &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",18);arrFiles[7]=new Array(8,"TofS.htm","2006-06-01","Terms of Service","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help TERMS OF SERVICE The NextStep web site consists of various web pages operated bythe Centres. This web site is offered to you as a service conditionalupon your acceptance without modification of all the following terms,and conditions contained herein. Your use of this web site constitutesyour agreement to all such terms and conditions as detailed in this document.You agree that no joint venture, partnership, employment, or agency relationshipexists between you and NextStep as a result of this agreement. You agree to indemnifyand hold NextStep blameless in the event of any claim,demand, or damage asserted by any third party due to or arising out ofyour use of or conduct on the NextStep web site. Unlessotherwise specified herein, this agreement constitutes the entire agreementbetween the user and NextStep with respect to use ofthe NextStep web site. LIABILITY / INFORMATION DISCAIMER NextStep makes no claims about the suitability, reliability, availability,timeliness, lack of viruses or other harmful components and accuracy ofthe information, products and graphics contained within the NextStep web site for any purpose. All information contained within thesite including these terms and conditions has been devised by membersof the NextStep whether they be staff or students. While every effort ismade to ensure that all information is accurate, valid and up to-dateall site content is provided \'as is \' without warranty of any kind. NextStep disclaims all warranties and conditions with regard tothis information and service as a whole. The information and content included in or available through the NextStep web site may contain inaccuracies or typographical errors.Advice or information received via the NextStep web siteshould not be relied upon for personal, educational, legal or financialdecisions. Whilst information may be accurate and valid within NextStepit may not be so externally. You should consult an appropriate professionalfor specific advice or information concerning your requirements. Changes are periodically made to the NextStep web siteand to the information therein. NextStep may make improvementsand/or changes to the web site at any time. Your use of the NextStep web site signifies your continuedagreement that NextStep will not and shall not be responsiblefor unauthorised access to or alteration of your data transmissions (ifany). This includes any material or data sent or received by our web sitevia your computer. Whilst every effort is made to ensure that the web site and all its contentis free from viruses, in no event shall NextStep be liablefor any loss of data howsoever arising. SITE USE / CONTENT LIMITATION All content and software (if any) that is made available to view and/or download in connection with the NextStep web site, is owned by and is the copyrighted work of NextStep. This means that copyright laws, which are governed by the Copyright Licensing Agency (CLA), protect it. Unless otherwise specified, the NextStep web site is for your personal and non-commercial use. This means that you may copy, distribute, transmit, display and reproduce information from the NextStep web site provided it is for personal use or educational use. WEB SITE ACCOUNTS, PASSWORDS AND SECURITY If a particular part of the NextStep web site requires you to create or set up an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form/s. You will then either choose a password and user name or they will be assigned to you or your organisation. You are entirely responsible for maintaining the confidentiality of your password and account details. When browsing the site using your account details to access restricted pages, you are entirely responsible for any and all activities that occur under your account. You agree to notify NextStep immediately of any unauthorised use of your account or any other breach of security that you may know about. NextStep will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by NextStep or another party as a result of someone else using your account or password. You may not use anyone else \'s account at any time, without the permission of the account holder. TERMINATION OF ACCESS / SITE ACCESS RESTRICTIONS Parts of the NextStep web site are offered as restricted access areas and are clearly indicated as such. These areas are only to be accessed by the permitted parties and access is subject to registration upon which access can be granted. Any applications for access to the restricted areas that appear to be invalid will be refused and the applicant will be informed accordingly. NextStep reserves the right to terminate your access to any of the restricted areas of the NextStep web site. If NextStep decide to terminate access, you will be notified prior to termination. Your right to use the restricted areas of the NextStep web site immediately ceases upon termination of the account. LINKS TO THIRD PARTY SITES The NextStep web site may contain links to third party web sites. These linked sites are not under the control of NextStep and NextStep is not responsible for the contents or updates of any linked site, including all the links within the linked site. While every effort is made to ensure that all links within our web site whether external or not are valid and correct, NextStep is not responsible if the linked site is not working correctly. NextStep is providing these links to you only as a convenience, and the inclusion of any link does not mean that the linked site is in any way endorsed by NextStep. UNLAWFUL OR PROHIBITED SITE USE You may not use the NextStep Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not attempt to gain unauthorised access to any restricted area/s of the NextStep web site, other accounts, computer systems or networks connected to or part of the NextStep computer network. This means that access through hacking, password mining or any other means is strictly forbidden. WEB SITE LANGUAGE The NextStep web site is provided as a marketing and information source/resource for members of the United Kingdom or prospective centres students and staff. With this in mind, the site has only been made available using the English Language. COPYRIGHT NOTICES copyright &copy; NextStep unless otherwise stated. MODIFICATION OF THESE TERMS OF USE NextStep reserves the right to change the terms, conditions, and notices under which the NextStep web site is offered. As a site user you are responsible for regularly reviewing these terms and conditions and additional terms (if applicable). All relevant terms and conditions are displayed on the NextStep web site or on parts of the site to which they are applicable. These terms and conditions are also available on request from NextStep. Your continued use of the NextStep web site constitutes your agreement to all such terms, conditions, and notices herein. * This policy is subject to change and will be reviewed and updated from time to time by NextStep &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",25);arrFiles[8]=new Array(9,"Useful_Links.htm","2006-08-07","Useful Links","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help USEFUL LINKS Action for Growth in the Rural Economy Anglia and East Hertford Enterprise Agency Associate of College (AoC) Adult Learning Inspectorate (ALI) Broxbourne Borough Council Broxbourne Enterprise Agency Connexions - Information and advice for 13-19 year olds DfES DfEE (Further Education) DfEE Post-16 East Hertfordshire Council East Midlands Development Agency (EMDA) Edexcel FE Online Further Education Funding Council Hertford Regional College Hertfordshire.com Hertfordshire Business Link Hertfordshire Learning &amp; Skills Council Herts Direct Investors in People (IIP) Learndirect Learning &amp; Skill Development Agency Learning and Skills Council (LSC) LifeLong Learning OFSTED The Hertfordshire Search Engine Times Educational Supplement (TES) UCAS University of Hertfordshire W3C Guidelines INFORMATION, ADVICE AND CAREER WEBSITES Hertfordshire nextstep Herts Careers Service Herts &amp; Beds e-learning Partnership Jobcentre Plus Worktrain Uk online Workthing Job pilot Bigbluedog London jobs JobServe The IT job board Computer Weekly Computer active &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",21);arrFiles[9]=new Array(10,"About_Us/Introduction.htm","2006-07-27","Introduction","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help INTRODUCTION NextStep prides itself on its professional but relaxed and friendly approach and offers a complete service to individuals and business owners who want to develop their skills. Its services include: Professional and impartial information, advice and guidance to individuals and to business. A range of learndirect and tutor-led courses aimed at developing personal and technical skills for use both at home and at work. Access to the wide range of courses offered by Hertford Regional Colllege . Access to a wide range of training provision through business solutions @ hrc . NextStep is the centre of Waltham Cross and Bishop’s Stortford and operates from modern accommodation with up to date computer equipment and qualified staff. It is open Monday to Friday and Saturday mornings. NextStep works in partnership with Broxbourne Borough Council, East Herts Council, Jobcentre Plus, Business Link and the Enterprise Agency. &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",20);arrFiles[10]=new Array(12,"Contact_Us/Contact_Details.htm","2006-05-31","Contact Us","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help CONTACT DETAILS NEXTSTEP CENTRES Bishop \'s Stortford Charringtons House The Causeway Bishop \'s Stortford Herts CM23 2ER. Telephone - 01279 466306 Waltham Cross 66-67 The Pavillion High Street Waltham Cross Herts EN8 7AW. Telephone - 01992 301050 OPENING HOURS Monday 9.30am - 6.00pm Monday 9.45am - 5.00pm Tuesday 9.30am - 6.00pm Tuesday 9.45am - 6.00pm Wednesday 9.30am - 6.00pm Wednesday 9.30am - 5.00pm Thursday 9.30am - 9.00pm Thursday 9.45am - 6.00pm Friday 9.30am - 5.00pm Friday 9.45am - 5.00pm Saturday 10.00am - 1.00pm Saturday 10.00am - 1.00pm &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",20);arrFiles[11]=new Array(13,"Contact_Us/Enquiries.asp","2006-05-31","Enquiries","","","0 Then strMessage = Here is an Enquiry form from the NextStep Website & VbCrlf & VbCrlf strMessage = strMessage & Name: & Request.Form(Name) & VbCrlf strMessage = strMessage & House & Street: & Request.Form(Address) & VbCrlf strMessage = strMessage & Town: & Request.Form(Town) & VbCrlf strMessage = strMessage & County: & Request.Form(County) & VbCrlf strMessage = strMessage & Country: & Request.Form(Country) & VbCrlf strMessage = strMessage & Postcode: & Request.Form(Postcode) & VbCrlf strMessage = strMessage & Telephone: & Request.Form(Phone) & VbCrlf strMessage = strMessage & Email: & Request.Form(EMail) & VbCrlf & VbCrlf strMessage = strMessage & Area of interest: & Request.Form(Comment) & VbCrlf & VbCrlf strMessage = strMessage & Find out about NextStep: & Request.Form(Find) & VbCrlf strMessage = strMessage & Another method: & Request.Form(Other2) & VbCrlf Set objMessage = CreateObject(CDO.Message) objMessage.Subject = Enquiries Form from NextStep Website objMessage.Sender = Name objMessage.To = forms@next-step.org.uk objMessage.TextBody = strMessage objMessage.Send Set objMessage = Nothing Response.Redirect(ThankYou.htm)End If% | HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help ENQUIRIES If you would like further details about the courses on offer or other aspects of NextStep, please contact: Bishop \'s Stortford - Telephone - 01279 466306 Email - info@next-step.org.uk Waltham Cross - Telephone - 01992 301050 Email - info@next-step.org.uk [ Note: all fields marked with a * are required to be filled in] CONTACT DETAILS Name * Address * Town * County * Country * Postcode * Telephone E-mail PLEASE INDICATE YOUR AREA OF INTEREST: HOW DID YOU FIND OUT ABOUT NEXTSTEP? Advert Public Library Learndirect Referral Other &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",25);arrFiles[12]=new Array(14,"Contact_Us/Feedback.asp","2006-05-31","Feedback","","","0 Then strMessage = Here is a Feedback form from the NextStep Website & VbCrlf & VbCrlf strMessage = strMessage & Name: & Request.Form(Name) & VbCrlf strMessage = strMessage & House & Street: & Request.Form(Address) & VbCrlf strMessage = strMessage & Town: & Request.Form(Town) & VbCrlf strMessage = strMessage & County: & Request.Form(County) & VbCrlf strMessage = strMessage & Country: & Request.Form(Country) & VbCrlf strMessage = strMessage & Postcode: & Request.Form(Postcode) & VbCrlf strMessage = strMessage & Telephone: & Request.Form(Phone) & VbCrlf strMessage = strMessage & Email: & Request.Form(EMail) & VbCrlf strMessage = strMessage & Subject: & Request.Form(Subject) & VbCrlf strMessage = strMessage & Comments: & Request.Form(Comments) & VbCrlf & VbCrlf strMessage = strMessage & Site-Rating: & Request.Form(Rating) & VbCrlf Set objMessage = CreateObject(CDO.Message) objMessage.Subject = Feedback Form from NextStep Website objMessage.Sender = Name objMessage.To = forms@next-step.org.uk objMessage.TextBody = strMessage objMessage.Send Set objMessage = Nothing Response.Redirect(ThankYou.htm)End If% | HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help FEEDBACK If you have any valid comments or suggestions to make regarding the NextStep web site, then please let us know. But please do remember that all feedback that we receive is monitored, and any breach of the NextStep \'s Privacy Policy and Terms of Service agreements, will be logged and further action maybe taken us. [ Note: all fields marked with a * are required to be filled in] CONTACT DETAILS Name * Address * Town * County * Country * Postcode * Telephone E-mail FEEDBACK DETAILS Subject * Comments * WHAT DO YOU THINK OF THIS SITE? Site Rating Excellent Good Average Poor &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",25);arrFiles[13]=new Array(15,"Contact_Us/Maps&Travel.htm","2006-06-06","Maps and Travel","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help MAPS AND TRAVEL NextStep has centres in Waltham Cross and Bishop’s Stortford . Both centres are easily accessible from the M25, A10 or M11 and by train and bus. Passenger Information for buses and trains is available from the Hertfordshire Traveline on 0845 724 4344, open 8.30am to 5.30pm, Monday to Friday. Some of our recreational courses are also available at Hertford Regional College in Broxbourne and Ware , and the Northgate Centre in Bishop’s Stortford as well as community venues throughout the surrounding area. NEXTSTEP WALTHAM CROSS 66-67 The Pavillion High Street Waltham Cross Herts EN8 7AW. Telephone - 01992 301050 NextStep Waltham Cross - Printer Friendly Map Adobe Acrobat PDF | Size: 67k | Click here to download To save this file, please Right-click (PC) or control-click (Mac) the link on your mouse. Select the option to \'Save to... \' NEXTSTEP BISHOP \'S STORTFORD Charringtons House The Causeway Bishop \'s Stortford Herts CM23 2ER. Telephone - 01279 466306 NextStep Bishop \'s Stortford - Printer Friendly Map Adobe Acrobat PDF | Size: 205k | Click here to download To save this file, please Right-click (PC) or control-click (Mac) the link on your mouse. Select the option to \'Save to... \' IN ADDITION, AMONGST THE COMMUNITY LOCATIONS AT WHICH WE OFFER COURSES ARE: Broxbourne Broxbourne School Ley Park Junior School, Wormley Bishop \'s Stortford Bishop \'s Stortford High School Birchwood High School Havers Community Centre Herts &amp; Essex High Sch,Bishops Stortford Northgate Centre The Club Room, Bishop \'s Park Community Centre Buntingford St Richards Church Hall, Buntingford Freman College Cheshunt Cheshunt School Goffs School, Cheshunt Andrews Lane JMI Hertford Holy Trinity Church Hall Sele School, Hertford Wheatcroft JMI Hoddesdon Ryelands JMI School, Hoddesdon Much Hadham Much Hadham Village Hall Sawbridgeworth Leventhorpe School,Sawbridgeworth Memorial Hall Ware Age Concern, Ware Presdales School, Ware Ware Priory You will need Adobe Reader to view PDFs - you can download it free from the Adobe website. &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",29);arrFiles[14]=new Array(16,"Contact_Us/ThankYou.htm","2006-05-31","Thank You","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help THANK YOU! Thank you for completing this form. Your information has been forwarded to our NextStep Centres, who will deal with it as soon as possible. If you have any further questions, please contact NextStep Bishop’s Stortford on 01279 466306 or NextStep Waltham Cross on 01992 301050. Thank you for your interest in NextStep. &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",17);arrFiles[15]=new Array(17,"Contact_Us/Docs/BS_Map.pdf","2005-12-12","NextStep Bishops Stortford","","","NextStep Bishop \'s Stortford Charringtons House The Causeway Bishop \'s Stortford Herts CM23 2ER Reception ­ 01279 466306    ",68);arrFiles[16]=new Array(18,"Contact_Us/Docs/WX_Map.pdf","2005-12-12","NextStep Waltham Cross","","","NextStep Waltham Cross 66-67 The Pavillion High Street Waltham Cross Herts EN8 7AW Reception ­ 01992 301050    ",209);arrFiles[17]=new Array(19,"Courses/Apply.htm","2006-05-31","How to Apply","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help HOW TO APPLY To access any NextStep service or course contact the appropriate centre to discuss your needs. Appointments can be made by telephone and you can enrol in person or by telephone. Payments for courses can be made by cheque, credit card or cash. Bishop \'s Stortford Charringtons House The Causeway Bishop \'s Stortford Herts CM23 2ER. Telephone - 01279 466306 Waltham Cross 66-67 The Pavillion High Street Waltham Cross Herts EN8 7AW. Telephone - 01992 301050 &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",18);arrFiles[18]=new Array(20,"Courses/OFL.htm","2006-05-31","On-line Flexible Learning","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help ON-LINE FLEXIBLE LEARNING NextStep is a learndirect centre . This provides flexible on-line learning from within the centre, at home, at work or anywhere you can access the Internet. If you choose to learn in the centre, qualified staff will be on hand to help. We have courses for beginners to advanced learners. You don \'t need any experience - we \'ll get you started at the right level and provide the support you need. LEARNDIRECT COURSES HOME AND OFFICE IT If you are looking for course to brush up existing skills or learn new ones - these are the courses for you. You can learn about office skills and applications, email and the Internet and much more. SPECIALIST IT Looking to gain or develop technical IT skills? Then take a look at our specialist IT courses that cover development with specific software languages and packages, hardware and network technologies and more. SKILLS FOR LIFE learndirect is here to help you build on your existing word and number skills. Whatever level you are starting at there are courses to develop and move on. RECOGNISING YOUR ACHIEVEMENTS Qualifications demonstrate to other people what you have achieved and can really help you get on at work. Having a qualification is a good way to show others real evidence of your skills and knowledge. In order to achieve a qualification you will need to complete an assessment. This doesn \'t necessarily mean a written exam - it could be an online test taken using a computer or even a practical work-based project. NextStep will help you work out what you want to achieve and advise you accordingly. For more information please call NextStep Bishop’s Stortford on 01279 466306 or NextStep Waltham Cross on 01992 301050. &copy; NEXTSTEP. ALL RIGHTS RESERVED. | HOME | PRIVACY POLICY | TERMS OF SERVICE | CONTACT US |",19);arrFiles[19]=new Array(21,"Courses/T-LC.htm","2006-06-06","Tutor-Led Courses","","","| HELP | ACCESSKEYS | TEXT SIZE : QUICKLINKS Enquiries Maps &amp; Travel Useful Links Site Map ACCESSIBILITY Statement Increase Text Size Original Text Size Accesskeys Help TUTOR-LED COURSES NextStep offers a range of Hertford Regional College courses to help you learn new skills, whether for pleasure or to improve your career. There is a mix of tutor-led classes and workshops available at entry level and beyond. Part-time Course Directory 2006 - 2007 Adobe Acrobat PDF | Size: 2.8mb | Click here to download To save this file, please Right-click (PC) or control-click (Mac) the link on your mouse. Select the option to \'Save to... \' For more information about courses run at Hertford Regional College, please call the Information Centre on 01992 411 411 and ask for a free course directory. RECOGNISING YOUR ACHIEVEMENTS Qualifications demonstrate to other people what you have achieved and can really help you get on at work. Having a qualification is a good way to show others real evidence of your skills and knowledge. In order to achieve a qualification you will need to complete an assessment. This doesn \'t necessarily mean a written exam - it could be an online test taken using a computer or even a practical work-based project. NextStep will help you work out what you want to achieve and advise you accordingly. For more information please call NextStep Bishop’s Stortford on 01279 466306 or NextStep Waltham Cross on 01992 301050. You will need Adobe Reader to view PDFs - you can download it free from the Adobe website. &copy; NEXTSTEP. 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• Job Search • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • What is NextStep for business? • Where is NextStep for business? • Map • Opening Hours • Disabled Facilities • What can NextStep for business offer? • What kind of training is available? • What is blended learning? • What courses are available? - IT Introductory - IT Professional - Business &amp; Management - Industry • Skills for life: - Do you want to check your Maths &amp; English skills? • Is your first visit to NextStep, Hoddesdon? • Course Schedule • ECDL • LearnDirect • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • Statement • Disabled Facilities • Opening Times • General Facilities • Create Facilities • Travel Directions • Parking • Train/Bus • Map • Business Link/HRC/LearnDirect • Is your first visit to NextStep, Bishops Sortford? • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • www.plumworks.co.uk • www.jobcentreplus.gov.uk • www.worktrain.co.uk • www.ukonline.gov.uk + 8 other career web sites • Disclaimer • info@next-step.org.uk • Addresses for 3 sites • Welcome statement • Information, Advice &amp; Guidance • Learning Centre Visitors Induction Information • Computer based Learning • links and referral to other useful agencies - Broxbourne Enterprise Agency, East Anglia &amp; Hertford Enterprise Agency, HRC, Job Centre Plus, Herts Careers Services &amp; Herts E-Learning Partnership + others • ECDL • LearnDirect • Bite Size Courses • Disclaimer • info@next-step.org.uk • Addresses for 3 sites CURRENT SITE www.next-step.org.uk Hoddesdon Waltham Cross Bishops Stortford Useful Links Homepage Key: ----- Uses a navigational menu ----- Direct links * Map uses www.multimap.com • Statement • Equipment • Travel • Map • Disabled Facilities • Opening Times • Is your first visit to NextStep, Waltham Cross? • Job Search • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • What is NextStep for business? • Where is NextStep for business? • Map • Opening Hours • Disabled Facilities • What can NextStep for business offer? • What kind of training is available? • What is blended learning? • What courses are available? - IT Introductory - IT Professional - Business &amp; Management - Industry • Skills for life: - Do you want to check your Maths &amp; English skills? • Is your first visit to NextStep, Hoddesdon? • Course Schedule • ECDL • LearnDirect • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • Statement • Disabled Facilities • Opening Times • General Facilities • Create Facilities • Travel Directions • Parking • Train/Bus • Map • Business Link/HRC/LearnDirect • Is your first visit to NextStep, Bishops Sortford? • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • www.plumworks.co.uk • www.jobcentreplus.gov.uk • www.worktrain.co.uk • www.ukonline.gov.uk + 8 other career web sites • Disclaimer • info@next-step.org.uk • Addresses for 3 sites • Welcome statement • Information, Advice &amp; Guidance • Learning Centre Visitors Induction Information • Computer based Learning • links and referral to other useful agencies - Broxbourne Enterprise Agency, East Anglia &amp; Hertford Enterprise Agency, HRC, Job Centre Plus, Herts Careers Services &amp; Herts E-Learning Partnership + others • ECDL • LearnDirect • Bite Size Courses • Disclaimer • info@next-step.org.uk • Addresses for 3 sites CURRENT SITE www.next-step.org.uk Hoddesdon Waltham Cross Bishops Stortford Useful Links Homepage Key: ----- Uses a navigational menu ----- Direct links * Map uses www.multimap.com • Statement • Equipment • Travel • Map • Disabled Facilities • Opening Times • Is your first visit to NextStep, Waltham Cross? • Job Search • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • What is NextStep for business? • Where is NextStep for business? • Map • Opening Hours • Disabled Facilities • What can NextStep for business offer? • What kind of training is available? • What is blended learning? • What courses are available? - IT Introductory - IT Professional - Business &amp; Management - Industry • Skills for life: - Do you want to check your Maths &amp; English skills? • Is your first visit to NextStep, Hoddesdon? • Course Schedule • ECDL • LearnDirect • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • Statement • Disabled Facilities • Opening Times • General Facilities • Create Facilities • Travel Directions • Parking • Train/Bus • Map • Business Link/HRC/LearnDirect • Is your first visit to NextStep, Bishops Sortford? • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • www.plumworks.co.uk • www.jobcentreplus.gov.uk • www.worktrain.co.uk • www.ukonline.gov.uk + 8 other career web sites • Disclaimer • info@next-step.org.uk • Addresses for 3 sites • Welcome statement • Information, Advice &amp; Guidance • Learning Centre Visitors Induction Information • Computer based Learning • links and referral to other useful agencies - Broxbourne Enterprise Agency, East Anglia &amp; Hertford Enterprise Agency, HRC, Job Centre Plus, Herts Careers Services &amp; Herts E-Learning Partnership + others • ECDL • LearnDirect • Bite Size Courses • Disclaimer • info@next-step.org.uk • Addresses for 3 sites CURRENT SITE www.next-step.org.uk Hoddesdon Waltham Cross Bishops Stortford Useful Links Homepage Key: ----- Uses a navigational menu ----- Direct links * Map uses www.multimap.com • Statement • Equipment • Travel • Map • Disabled Facilities • Opening Times • Is your first visit to NextStep, Waltham Cross? • Job Search • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • What is NextStep for business? • Where is NextStep for business? • Map • Opening Hours • Disabled Facilities • What can NextStep for business offer? • What kind of training is available? • What is blended learning? • What courses are available? - IT Introductory - IT Professional - Business &amp; Management - Industry • Skills for life: - Do you want to check your Maths &amp; English skills? • Is your first visit to NextStep, Hoddesdon? • Course Schedule • ECDL • LearnDirect • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • Statement • Disabled Facilities • Opening Times • General Facilities • Create Facilities • Travel Directions • Parking • Train/Bus • Map • Business Link/HRC/LearnDirect • Is your first visit to NextStep, Bishops Sortford? • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • www.plumworks.co.uk • www.jobcentreplus.gov.uk • www.worktrain.co.uk • www.ukonline.gov.uk + 8 other career web sites • Disclaimer • info@next-step.org.uk • Addresses for 3 sites • Welcome statement • Information, Advice &amp; Guidance • Learning Centre Visitors Induction Information • Computer based Learning • links and referral to other useful agencies - Broxbourne Enterprise Agency, East Anglia &amp; Hertford Enterprise Agency, HRC, Job Centre Plus, Herts Careers Services &amp; Herts E-Learning Partnership + others • ECDL • LearnDirect • Bite Size Courses • Disclaimer • info@next-step.org.uk • Addresses for 3 sites CURRENT SITE www.next-step.org.uk Hoddesdon Waltham Cross Bishops Stortford Useful Links Homepage Key: ----- Uses a navigational menu ----- Direct links * Map uses www.multimap.com • Statement • Equipment • Travel • Map • Disabled Facilities • Opening Times • Is your first visit to NextStep, Waltham Cross? • Job Search • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • What is NextStep for business? • Where is NextStep for business? • Map • Opening Hours • Disabled Facilities • What can NextStep for business offer? • What kind of training is available? • What is blended learning? • What courses are available? - IT Introductory - IT Professional - Business &amp; Management - Industry • Skills for life: - Do you want to check your Maths &amp; English skills? • Is your first visit to NextStep, Hoddesdon? • Course Schedule • ECDL • LearnDirect • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • Statement • Disabled Facilities • Opening Times • General Facilities • Create Facilities • Travel Directions • Parking • Train/Bus • Map • Business Link/HRC/LearnDirect • Is your first visit to NextStep, Bishops Sortford? • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • www.plumworks.co.uk • www.jobcentreplus.gov.uk • www.worktrain.co.uk • www.ukonline.gov.uk + 8 other career web sites • Disclaimer • info@next-step.org.uk • Addresses for 3 sites • Welcome statement • Information, Advice &amp; Guidance • Learning Centre Visitors Induction Information • Computer based Learning • links and referral to other useful agencies - Broxbourne Enterprise Agency, East Anglia &amp; Hertford Enterprise Agency, HRC, Job Centre Plus, Herts Careers Services &amp; Herts E-Learning Partnership + others • ECDL • LearnDirect • Bite Size Courses • Disclaimer • info@next-step.org.uk • Addresses for 3 sites CURRENT SITE www.next-step.org.uk Hoddesdon Waltham Cross Bishops Stortford Useful Links Homepage Key: ----- Uses a navigational menu ----- Direct links * Map uses www.multimap.com • Statement • Equipment • Travel • Map • Disabled Facilities • Opening Times • Is your first visit to NextStep, Waltham Cross? • Job Search • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • What is NextStep for business? • Where is NextStep for business? • Map • Opening Hours • Disabled Facilities • What can NextStep for business offer? • What kind of training is available? • What is blended learning? • What courses are available? - IT Introductory - IT Professional - Business &amp; Management - Industry • Skills for life: - Do you want to check your Maths &amp; English skills? • Is your first visit to NextStep, Hoddesdon? • Course Schedule • ECDL • LearnDirect • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • Statement • Disabled Facilities • Opening Times • General Facilities • Create Facilities • Travel Directions • Parking • Train/Bus • Map • Business Link/HRC/LearnDirect • Is your first visit to NextStep, Bishops Sortford? • Disclaimer • info@next-step.org.uk • Addresses for all 3 sites • www.plumworks.co.uk • www.jobcentreplus.gov.uk • www.worktrain.co.uk • www.ukonline.gov.uk + 8 other career web sites • Disclaimer • info@next-step.org.uk • Addresses for 3 sites • Welcome statement • Information, Advice &amp; Guidance • Learning Centre Visitors Induction Information • Computer based Learning • links and referral to other useful agencies - Broxbourne Enterprise Agency, East Anglia &amp; Hertford Enterprise Agency, HRC, Job Centre Plus, Herts Careers Services &amp; Herts E-Learning Partnership + others • ECDL • LearnDirect • Bite Size Courses • Disclaimer • info@next-step.org.uk • Addresses for 3 sites CURRENT SITE www.next-step.org.uk Hoddesdon Waltham Cross Bishops Stortford Useful Links Homepage Key: ----- Uses a navigational menu ----- Direct links * Map uses www.multimap.com ",250);arrFiles[69]=new Array(73,"Images/Other/Screenshots01(Layer1).jpg","2005-09-16","Screenshots01(Layer1).jpg","","","",422);arrFiles[70]=new Array(74,"Images/Other/Screenshots01(Layer2).jpg","2005-09-16","Screenshots01(Layer2).jpg","","","",417);arrFiles[71]=new Array(75,"Images/Other/Screenshots01(Layer3).jpg","2005-09-16","Screenshots01(Layer3).jpg","","","",399);arrFiles[72]=new Array(76,"Images/Other/Screenshots02(Layer1).jpg","2005-09-16","Screenshots02(Layer1).jpg","","","",387);arrFiles[73]=new Array(77,"Images/Other/Screenshots02(Layer2).jpg","2005-09-16","Screenshots02(Layer2).jpg","","","",382);arrFiles[74]=new Array(78,"Images/Other/Screenshots02(Layer3).jpg","2005-09-16","Screenshots02(Layer3).jpg","","","",391);arrFiles[75]=new Array(79,"Images/Partner_logo/blink.jpg","2005-11-08","blink.jpg","","","",20);arrFiles[76]=new Array(80,"Images/Partner_logo/BofBrox.jpg","2005-11-08","BofBrox.jpg","","","",18);arrFiles[77]=new Array(81,"Images/Partner_logo/BusinessSolutions.jpg","2005-11-08","BusinessSolutions.jpg","","","",20);arrFiles[78]=new Array(82,"Images/Partner_logo/East_Herts.jpg","2005-11-08","East_Herts.jpg","","","",31);arrFiles[79]=new Array(83,"Images/Partner_logo/hrc.jpg","2005-11-08","hrc.jpg","","","",19);arrFiles[80]=new Array(84,"Images/Partner_logo/jcp.jpg","2005-11-08","jcp.jpg","","","",20);arrFiles[81]=new Array(85,"Images/Partner_logo/LD.jpg","2005-11-08","LD.jpg","","","",23);arrFiles[82]=new Array(86,"Images/Partner_logo/Matrix_QM_Process.jpg","2005-11-08","Matrix_QM_Process.jpg","","","",24);arrFiles[83]=new Array(87,"Images/Partner_logo/Spacer.jpg","2005-11-08","Spacer.jpg","","","",13);arrFiles[84]=new Array(88,"Intranet/abbegsound.shtml","2006-01-24","Beginners Guide","","","",1);arrFiles[85]=new Array(89,"Intranet/ABC Bookkeeping.htm","2006-05-24","ABC Bookkeeping","","","ABC teaches you the essential bookkeeping skills in both aflexible and affordable way. The AAT Bookkeeping Certificate (ABC) is aqualification designed to ensure youobtain a sound knowledge of bookkeeping, developing the necessary practicalskills to understand all areas of the subject. The qualification is ideally suited to a diverse range ofpeople from school leavers to mature learners and career changers, whether theywish to embark on a career in bookkeeping or expand their skills in theircurrent role. No previous knowledge ofaccounting is required. The qualification has been split into three units for ease oflearning: Introduction toBookkeeping Accounting Adjustments Practical Bookkeeping Final Accounts Self-Test Assessments Introduction toBookkeeping Lesson 1 Introduction to business Lesson 2 Double entry - balance sheet Lesson 3 Balancing of accounts, trial balance Lesson 4 Double entry - profit &amp; loss account Lesson 5 Profit &amp; loss and balance sheet (1) Lesson 6 Profit &amp; loss and balance sheet (2) This unit covers the double entry recording of transactions upto trial balance, and the production of the profit and loss account and balancesheet from the trial balance. Traditional T-accounts are used, as well asjournal entries in a typical computer format. By the end of Introduction to Bookkeeping , you will havelearned to record transactions in double entry terms, extract a trial balanceand prepare a simple set of accounts for a sole trader. Return To Top Accounting Adjustments Lesson 7 Nominal ledger &amp;adjustments Lesson 8 VAT Lesson 9 Accruals &amp; Prepayments Lesson 10 Wages &amp; salaries Lesson11 Fixed assets and depreciation Lesson 12 Leasing and hire purchase This unit covers specific double entry techniques using theknowledge of double entry learned in the Introduction to Business unit.Topics such as accruals and prepayments, fixed assets and depreciation, leasing,loans and hire purchase are all dealt with, within this unit. By the end of Accounting Adjustments , you will havelearned how to process most types of common transactions and adjustmentsand be able to produce a more complex set of accounts for a sole trader. Return To Top Practical Bookkeeping and Final Accounts Lesson 13 Sales &amp; purchase ledgers and daybooks Lesson 14 Receipts and payments Lesson 15 The cash book Lesson 16 Bank reconciliation Lesson 17 Control accounts and bad debts Lesson 18 Final accounts This unit covers the recording of transactions in the primaryrecords of businesses, and the posting of the ledgers from the books of originalentry. Also financial statements of different typesof businesses - clubs and societies, partnerships and limited companies. By the end of Practical Bookkeeping and Final Accounts , youwill be familiar with the contents and format of Receipts &amp; Payments andIncome &amp; Expenditure Accounts, as well as the accounts of partnerships andlimited companies. Return To Top Self-Test Assessments At the end of each unit there are tests comprising of a set ofquestions in a variety of formats. Tests correspond to the teaching units, Introductionto Bookkeeping , Accounting Adjustments and Practical Bookkeeping and Final Accounts. You can simply log on to the system, answer the questions andhave your results recorded. Feedback is provided by the system. The tests provide an ideal way of verifying, under simulatedassessment conditions, the knowledge and understanding gained as a result ofworking through the lessons in each unit. Developed by the Association of Accounting Technicians (AAT) www.aat.co.uk in conjunction with education software specialists EQL International Ltd. Progression Options Sage Accounting OCR Bookkeeping Certificate Level 1 (11 week course) Unit 4 Maintaining Ledgers (computerised) Unit 5 Processing Sales &amp; Purchase Documents (computerised) Achieving Personal Effectiveness Internally assessed, students attend three workshops and collect a portfolio of evidence on time management, working relationships and office procedures. AAT Intermediate Achievement at ABC, and an IT course plus completion of Achieving Personal Effectiveness enable students to enrol directly for the AAT at Intermediate Level. AAT Intermediate is a National Vocational Qualification (NVQ) at Level 3 It takes one year to complete Leads on to the Technician Stage, a one year course at NVQ Level4, and the Professional Qualification at Technician Level Return To Top Pricing Course Title Study Time Fee ABC Bookkeeping including workbook 49 Hours (Approximately) £200 ABC Bookkeeping including workbook (On benefit, JSA etc) 49 Hours (Approximately) £107 Exam N/A £40 DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",18);arrFiles[86]=new Array(90,"Intranet/Animatedcop.gif","2003-11-16","Animatedcop.gif","","","",12);arrFiles[87]=new Array(91,"Intranet/Atclogco.jpg","2003-11-23","Atclogco.jpg","","","",71);arrFiles[88]=new Array(92,"Intranet/bd00037_.gif","2003-11-22","bd00037_.gif","","","",1);arrFiles[89]=new Array(93,"Intranet/bd04969_.gif","2005-01-10","bd04969_.gif","","","",8);arrFiles[90]=new Array(94,"Intranet/Bishop's Stortford.htm","2006-05-24","NextStepWX","","","Welcome to NextStep, Bishop \'s Stortford In the centre of Bishop \'s Stortford, there is now aNextStep Centre. You can find it on the ground floor of Charringtons House. Click on the photos to see thelarger view TheCentre has 16 student PCs all equipped with flat screen TFT monitors and WindowsXP operating system. There are two separate training rooms – one with 14student PCs and the other with 20 Dell Laptop PCs. Choose tolearn new computer skills, gain orrefresh your business and management skills. We have free courses to improve your writing, reading and number skills. There’s access to careers advice. We can also offer advice regarding running your own business. DisabledFacilities: NextStep ison the ground floor so easy wheelchairaccess is available and we also have toilets for the disabled OpeningHours: Open 6days a week including a Saturday morning and 1 late evening, and easilyaccessible by public transport with plentiful public car parking close by. Opening Hours: From To Monday 9.30 am 6.00 pm Tuesday 9.30 am 6.00 pm Wednesday 9.30 am 6.00 pm Thursday 9.30 am 9.00 pm Friday 9.30 am 5.00 pm Saturday 10.00 am 1.00 pm GeneralFacilities: Refreshment areawith hot drinks machine and chilled water available. CrècheFacilities: No Crèchefacilities available. TravelDirections: Follow signs for Bishop’s Stortford. From the A10/A120 take theA1250 into the centre of Bishop’s Stortford. From the M11 junction 8 take theA1250 in the town centre. The centre is next to East Herts District CouncilOffices in the Causeway. Parking: There is a pay and display car park next door to the Centre (off Old River Lane). Train/Bus: The Centre is a short walk from bus and train services. Clickon this for a map The location is indicated by a red ring. Business Link share the facility and Tutor led courses are available in addition tothe computer based learning from HertfordRegional College and learndirect Click here if this is your first visit to NextStep, Bishop Stortford to view theinduction information. DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",15);arrFiles[91]=new Array(95,"Intranet/Business Link.htm","2006-05-24","New Page 1","","","BusinessLink Hertfordshire (Lea Valley Centre) gives free business advice andinformation to people considering starting their own business and to established businesses. Interviewsby appointment, Tel : 01279 505953. Bishop’sStortford Chamber of Commerce, Tel : 01279 505953 DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",8);arrFiles[92]=new Array(96,"Intranet/bytesize.htm","2006-05-24","ByteSize","","","Bite Size Courses An opportunity to try out a BiteSized Computer BasedLearning course. You can see then if this type of learning suits you. Absolute Beginners Guide To Using Your Computer A great free short course from the BBC to get you introduced to the main aspects of using a computer. It will teach you all you need to know to get started. On completion of the six sections you can print out your own Certificate of Completion. Use The Internet to Trace YourFamily Tree This consists of a webpage with links to beginners guides,Births, Deaths &amp; Marriage records, Census records and online tools toconstruct your family tree and print it out. TakingGreat Photos This links to the Kodak website and gives you access to theirwealth of experience and expertise in photography. The Kodak online coursecovers photography from basic tips to improve your pictures to examples of workfrom some of the greatest photographers of our time. You can start from thebeginning and work through the topics, using online camera simulations to tryout various photography techniques and get instant feedback from the Kodakexperts. Or, you can scroll through the impressive list of topics and study thetechniques you select in any order. PC Basics Also from Kodak, want to know the easiest way to create afolder? Does sending a picture with your e-mail have you stumped? If you areentering the world of digital photography but still need some help navigatingthrough the computer, this collection of procedures is for you. Even if you arecomputer savvy, you may find some helpful procedures here, such as an easy wayto create shortcuts or resize pictures. MicrosoftOffice Training Access the growing training bank of tutorials from Microsoft.Try the quizzes. JuryService Take a look at this excellent website to findout all about Jury Service. DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",10);arrFiles[93]=new Array(97,"Intranet/Charrington_House.JPG","2003-11-08","Charrington_House.JPG","","","",146);arrFiles[94]=new Array(98,"Intranet/Charrington_House_small.JPG","2003-11-08","Charrington_House_small.JPG","","","",2);arrFiles[95]=new Array(99,"Intranet/courses.htm","2006-08-29","Courses","","","Waltham Cross Bishop \'s Stortford The learning environments atNextStep. A new exciting concept. It is not a class room. There are no \'teachers \'. You are not in competition with others. Youare in control. You use a computer to access your course. You control the pace, as fast or as slow as you like. Repeatingsections as many times as you want. Youcontrol the subject, by enrolling on a course that you pick, covering the topicsin the order you want. Youcontrol the time, you choose when to learn, how many hours and what time of day.Whenyou’ve had enough, you can leave, and pick up where you left off, next time. Youalways have a Learning Advisor around to help and support you, if you get stuckdue to a software glitch or if you just wish to get another opinion on a topic. Youcan take a break whenever you want.Give your eyes a rest from the screen.Walkaway and stretch your legs.Have a drink, there is chilled, filtered water,hot coffee, tea or chocolate available.Chat to others to “swap notes”about the courses in the Rest Area. Thenresume your course when you are refreshed and ready. Above all, ENJOY learning atNextStep. Courses Available Clickon More... below for more information on each course. Clickon the back button (with an arrow on it), at the top left of the screen toreturn to this, or any previous page. Taster,Online Learning (TOL) an opportunity to try out computer based learning without obligation and without cost. More... BBC Webwise an	excellent online course to teach you how to use the Internet. More... SurfDirect , an introduction to computers and the Internet. More... Do You want to improve your Numeracy or Literacy ? And gain an Adult Numeracy or Literacy qualification ? We have ways to help. More... The European Computer Driving Licence, an Internationally recognised IT course and qualification. More.. L iving in	an IT Age (e-Citizen) the course that will teach you to make practical	use of the Internet and gain a qualification. More... The various learndirect courses, from beginners to advanced, word processing to web publishing and more... More courses are released all the time so if you can \'t find one that suits you here, please ask a member of staff for help. DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",17);arrFiles[96]=new Array(100,"Intranet/ecdl.htm","2006-08-14","ECDL","","","European Computer DrivingLicence Click here for aprinter friendly copy of this page What is the EuropeanComputer Driving Licence (ECDL)? ECDL is an internationally recognisedqualification that enables people to demonstrate their competence in computerskills. (ICDL is the International Computer Driving Licence, essentiallythe same as the ECDL, but this is what the qualification is known as, outside ofEurope). What does the ECDL aim todo? Raise the level of IT knowledge and competency of all computer users Improve productivity at work Reduce IT support costs Enable employers to invest more efficiently in IT Ensure best practice and quality issues are understood and implemented How does it work? The ECDL syllabus is designed tocover the key concepts of computing, its practical applications and their use inthe workplace and society in general. It is broken down into seven modules, eight tests must be passed before the ECDL certificate is awarded. ECDL isopen to anyone regardless of age, gender, education, experience or background. Why isECDL so effective? There are many different computercourses available. This makes the choice daunting for employers and individualsalike. ECDL is a standard definition and an actual measure of computer skillsthat is internationally recognised, and it provides a balance between employerneeds and employee skills. It is fast becoming the most widelyrecognised computer qualification worldwide because of its relevance toemployers and individuals and the support and monitoring of theorganisations behind it. The organisations supporting ECDLrepresent a broad cross section of industry and academia. Moreover, it is fullysupported by the European Union, ensuring standards and levels of qualitythroughout Europe. Whoalready recognise ECDL as the benchmark for computer skills qualification Acceptance of ECDL continues to growstrongly. In the corporate sector, companies like 3M, Bank of England, Pfizer,IBM, Royal Liver and many others, have major initiatives to qualify theiremployees \' computer skills with ECDL. There is also strong support in the Publicsector with the NHS adopting ECDL as the reference standard for computer skills,the MoD, House of Commons, and a number of regional authorities which areworking to improve the delivery of their services through the better use of IT. The eight modules Basic concepts of Information Technology Using the computer and managing files Word processing Spreadsheets Databases Presentations Information and communication Unit E - Using IT Registration for ECDL is throughAccredited Test Centres. Registered candidates will receive a Logbook which records progress through the qualification. As the testfor each module is passed, the Accredited Test Centre will sign the logbook. Thetests may be taken in any order at an individual \'s own pace. When all tests havebeen successfully passed, the logbook is returned to the BCS (British ComputerSociety) who will issue the ECDL Certificate. At some Centres individuals mayjust take the tests, and many also offer courses to prepare candidates for thetests. NextStep is an Accredited Test Centre and offers the ECDL course and thetests. How can I study for the ECDLtests? The ECDL course at NextStepis interactive, multimedia, computer based learning, which imparts the knowledgeby presenting clear text and quality graphics including animations. This is supported by“Hands On” simulations, which get you using the applications and carryingout basic to quite advanced tasks, but in an easy, step by step fashion. After a few lessons you can,if you wish, check what you have learned by taking an Assessment. This is ashort test which is made up of a variety of questions, such as multiple choice,single choice and simulations. At the end of the test asummary screen shows your overall score. You can re-take the tests to improveyour score. The course is in sevenmodules and but there are eight exams. The eighth exam tests you on the extra version 4 update content in the seven main modules. You can do the modules and examsin any order, but as the 8th exam is based on content from the first seven modules, it is advisable to do the eighth exam last. Once you pass the eight module exams you receive your Licence, which confirms your competence incomputer skills. The ECDL and ICDL areinternationally recognised standards of competence, that certify that a personhas the necessary knowledge and skill set, to use the most common softwareapplications effectively and productively. Since their introduction in1998 and 1999 respectively, the ECDL and ICDL standards have been adopted andrecognised by both European and non-European countries, including the UnitedKingdom, South Africa, France, Denmark, the Netherlands, Germany, Italy,Hungary, Ireland, Norway, Finland, Australia and Canada. What are the benefits for theindividual? ECDL is designed to help people bothat work and at home. It confirms to potential employers that the person has arecognised, relevant and up-to-date qualification. For those new to computers,ECDL will provide you with a solid foundation of computer skills helpingyou to competently and confidently use computers. How does this help the employer? A company intent on improving thecomputer skills of its workforce will want to ensure that the investment is wellspent. ECDL helps provide proof of the computer competency of potentialemployees. ECDL: Establishes a tangible computer skills benchmark for new employees Helps to ensure consistent levels of computer skills exist throughout an organisation Helps to reduce IT support costs Reduces wasted time through lack of knowledge and ineffective IT working methods Clickhere to visit the ECDL Web site and find out more about this courseand qualification. Clickhere to take a demo ECDL Exam Key Benefits Learn at your own pace, at times to suit you Interactive, so you learn \'Hands On \', not just by reading Take the exams when you feel are ready to Pricing: (The NextStep management reserve the right to alter pricing, either due to learner circumstances changing and/or funding stream adjustments). Description Price Priority Learner on MTB Price Non Priority Learner Administration Fee (includes Log Book fee) payable on enrolment. £35.00 £35.00 Course code:	101053IC009 Introducing Computers - Level 2 (MS 2003) (16 hours) Covers ECDL Modules 1 &amp; 2 £0.00 £75.00 Course code: 101053IC002 Word Processing - Level 2 (MS 2003) (14 hours) Covers ECDL Module 3 and includes: KAZ touch typing course £0.00 £75.00 Course code: 101053IC003 Spreadsheets - Level 2 (MS 2003) (19 hours) Covers ECDL Module 4 £0.00 £75.00 Course code: 101053IC004 Databases - Level 2 (MS 2003) (12 hours) Covers ECDL Module 5 £0.00 £75.00 Course code: 101053IC0 05 Presentations - Level 2 (MS 2003) (15 hours) Covers ECDL Module 6 £0.00 £75.00 Course code:	101053IC010 Electronic Communication - Level 2 (MS 2003) (20 hours) Covers ECDL Module 7 £0.00 £75.00 ECDL Module 8 exam: Having worked through Modules 1 to 7 you should possess the required knowledge to pass the Unit E: Using IT exam. There is a revision guide available to refresh the topics you will be tested on and this is recommended reading prior to sitting the last exam. Free (after the above fees totalling £35.00 have been paid) Free (after the above fees totalling £485.00 have been paid) European Computer Driving Licence (ECDL) course including learndirect courses above and all examsTotal cost Total Cost £35.00 Total Cost £485.00 ECDL EXAMS ONLY European Computer Driving Licence (ECDL) exams only including Log Book TBA TBA EXAMS: Schedule: Every other Wednesday evening 7.00 pmto 8.00 pm Thursday morning 9.00 am to 10.00 am Every Saturday morning 9.00 am to 10.00 am Module Version 4 Pass Mark 1. Basics of IT 75% 2. Managing Files 75% 3. Word Processing 75% 4. Spreadsheets 75% 5. Databases 75% 6. Presentations 75% 7. Communications 75% 8. ECDL Part 2 - Unit E - Using IT 80% DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",41);arrFiles[97]=new Array(101,"Intranet/ecdlicdl.gif","2003-11-23","ecdlicdl.gif","","","",3);arrFiles[98]=new Array(102,"Intranet/Family Tree.htm","2006-05-24","Use The Internet","","","Use The Internet To Trace Your Family Tree Some Useful Websites These websites are just a few of the many that exist on theInternet, dedicated to Genealogy. These websites have some good information, tips and links toother websites that could be useful to you. Click on the links below to start learning and searching. Good luck in your search for your ancestors. www.familyrecords.gov.uk/guides.htm www.genuki.org.uk/ www.uk250.co.uk/genealogy www.ancestry.co.uk www.genealogypro.com/details/glossary.html DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",9);arrFiles[99]=new Array(103,"Intranet/Flamesanim.gif","2003-11-16","Flamesanim.gif","","","",20);arrFiles[100]=new Array(104,"Intranet/GABlogo.gif","2003-11-08","GABlogo.gif","","","",9);arrFiles[101]=new Array(105,"Intranet/HCSlogo-small.gif","2003-11-08","HCSlogo-small.gif","","","",4);arrFiles[102]=new Array(106,"Intranet/iag.htm","2006-05-24","IAG","","","Information,Advice and Guidance Whenyou visit NextStep you can gain help and advice from a number of different organisations at the different locations. (Please note not all services are available at all locations) You can just browse inour reception area , where you will find job adverts, leaflets, brochures andcollege prospectuses. Please ask ourInformation Officer at reception for help if you need it. The advisors atNextStep Waltham Cross and NextStep Bishop \'s Stortford are all Matrix approved by the Guidance AccreditationBoard (GAB). Herts Careers Service You can arrange speak with one of the experienced Herts Careers Service advisors. To find out more about this service, click on the title. jobcentreplus You can arrange to speak with our experienced Employment Service advisor and ask them to search for a job for you on the JobCentre computer system. To find out more about this service, click on the title. Hertford Regional College You can speak with one of our experienced advisors and ask them about the courses at NextStep and at the Ware and Broxbourne sites. To find out more about this service, click on the title. Basic / Life Skills 1 in 4 adults have weak spots in their Basic Skills. Basic Skills are typically reading, writing and number skills. To find out more about this service, click on the title. Broxbourne Enterprise Agency Let us help you make your business really work. To find out more about this service, click on the title. Useful Links In addition to the Careers Service and the Employment Service, this page contains links to other useful job, career and training information Websites. To find out more about this service, click on the title. DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",13);arrFiles[103]=new Array(107,"Intranet/index.htm","2006-05-24","Welcome to the NextStep Website","","","Welcome NextStep can help in many ways. To help you: choose a career,change career, return to workand/or learn new skills or improve your skills to build your confidence. These services can benefit individuals and businesses Please explore and use these pages to find outabout NextStep and the services we provide.Click on the relevant town name on the left to see what your local NextStep can do for you. Information, Advice &amp; Guidance Learning Centre Visitors Induction Information Computer Based Learning Click here to read our Policies &amp; Procedures Also links and referral to other useful agencies such as: Broxbourne Enterprise Agency East Anglia &amp; Hertford Enterprise Agency Hertford Regional College jobcentreplus Herts Careers Service Herts E-Learning Partnership Other job search links Click this text to login to study via Click the relevant Module below to access revision study guides to the ECDL Mod 1. Basics of IT Mod 2. Managing Files Mod 3. Word Processing Mod 4. Spreadsheets Mod 5. Databases Mod 6. Presentations Mod 7. Internet &amp; Communication Mod 8. Unit E - Using IT Click this text to read how to configure Norton Internet Security pop up blocker Click this text to select a BiteSize Course DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",15);arrFiles[104]=new Array(108,"Intranet/induction.htm","2006-05-24","Induction","","","These are some of the thingseveryone who visits NextStep needs to know Inthe event of fire A siren or bell will sound Please leave the building by the nearest Fire Exit, and move to a safe distance The Main entrance door is a Fire Exit Other Fire Exits are clearly signposted	throughout the centres The NextStep Staff will be happy to point	them out to you Goodposture prevents pain Sittingfor long periods can cause problems. If you do not check your posture, neck,back, shoulder, and arm pain can all be caused. All the seats atNextStep have levers or knobs, to adjust the height of the seat and the angle ofthe backrest. Please ensure yousit comfortably and recheck from time to time. Please take abreak at least every hour, to rest your eyes and stretch your legs. Hot drinksand chilled filtered water are available. Pleasedo not take the drinks back to the computer desks, just in case they are spilledand cause electrocution. We can replace thecomputer but we could never replace you! Otherrules we ask you to observe, whilst in the learning centre Please do not smoke in NextStep Please turn off your mobile phone or set it to silent mode Please do not have extended conversations at the computer desks Please respect other users by refraining from causing a nuisance to them in any way Please do not load any programs or other data onto the computers without having them virus checked by a member of staff Please do not download any executable files or programs from the Internet. Please do not access unsuitable Web sites (pornographic, racist etc.) It is a punishable criminal offence to take copies of any programs or applications on these computers. Click here to find out aboutcourses... DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",17);arrFiles[105]=new Array(109,"Intranet/JCP-logo.gif","2003-11-08","JCP-logo.gif","","","",1);arrFiles[106]=new Array(110,"Intranet/leaflets.jpg","2003-11-08","leaflets.jpg","","","",49);arrFiles[107]=new Array(111,"Intranet/leaflets_small.jpg","2003-11-08","leaflets_small.jpg","","","",4);arrFiles[108]=new Array(112,"Intranet/learndirect.htm","2006-05-24","learndirect","","","learndirect is the brand name of UFI ltd. (University For Industry), agovernment backed organisation providing flexible training over the Internet. This new concept brings skills training to people, who would normally beexcluded from college courses or other training due to work or familycommitments preventing them from attending. Computer based learning allows people to study from home if they have acomputer, or at any of the hundreds of learndirect centres across the country. There are hundreds of courses to choose from at all levels, from beginner toexpert. Despite a downturn in the world economy, there is still a skills shortage inthe IT industry, and an IT skills shortage in all other industries. IT related areas areexpanding and people with computer skills are in demand. Often job adverts askfor the applicant to have MS Word and MS Excel skills. Also technicians, developers,programmers and many other disciplines are in short supply. There are aconsiderable amount of IT User and technical courses available from learndirect and these could be a useful source of knowledge and skills for anyone wishing toget IT skills and/or qualifications. The learndirect Home and Office IT courses . More... The learndirect Specialist IT courses. More... Check out Microsoft Certification information (Microsoft Office Specialist, Microsoft Certified Systems Engineer etc.) More... Business &amp; Management You \'ll find our Business and Managementcourses engaging, interactive and easy to use. Each course looks at a specificbusiness issue, so you \'ll see the results immediately. The courses coverpresentation skills, personal development and much more. More... Word and Number skills According to national surveys, one in five adults in England and Wales wouldbenefit from improving some of their word and number skills. learndirect is here to help you brush up on them and once you get started, you \'ll find iteasier than you thought. These courses cover basic word and number skills,and there are also courses designed for speakers of English as a secondlanguage. More... More Information about Skills For Life... ClickHere DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",11);arrFiles[109]=new Array(113,"Intranet/learndirectlogo.gif","2003-11-23","learndirectlogo.gif","","","",2);arrFiles[110]=new Array(114,"Intranet/learningcentre.jpg","2003-11-22","learningcentre.jpg","","","",45);arrFiles[111]=new Array(115,"Intranet/learningcentre_small.jpg","2003-11-22","learningcentre_small.jpg","","","",3);arrFiles[112]=new Array(116,"Intranet/Learning_Centre.JPG","2003-11-08","Learning_Centre.JPG","","","",157);arrFiles[113]=new Array(117,"Intranet/Learning_Centre_small.JPG","2003-11-08","Learning_Centre_small.JPG","","","",3);arrFiles[114]=new Array(118,"Intranet/life_skills.htm","2006-05-24","Life Skills","","","Skills For Life I hatedMaths at school, so I \'ve never been happy doing calculations. Ialways struggle with spelling, it worries me when I fill in job applicationforms. Doesthe apostrophe go before the s or after it? I \'dlike to apply for that job, but I \'m no good at figure work. Many people,(1 in 5 adults) can relate to similar concerns. People get by, but often lackconfidence in maths or literacy. This can be a barrier to them applying for abetter job and improving their lives. A good worker, with years of experience,may refuse to apply for a higher paid position because of the fear of dealingwith all the paperwork. Now peoplecan address these blind spots with the help of NextStep. Here is apossible step by step route: InitialAssessment: A free session on the computer, approximately 40 minutes. You gothrough a series of questions covering maths and literacy. At the end there willbe a printable screen showing what levels you are working at. Word SkillsCheck: If you want to improve your literacy skills, this free, 3 hour course willdiagnose the areas you need to work on and point to a relevantskills for life course to enrol on, A Way With Words or Spelling It Out forexample. Number SkillsCheck: If you want to improve your numeracy skills, this free, 3 hour course willdiagnose the areas you need to work on and point to a relevantskills for life course to enrol on, Numbers Direct or Cash Crescent for example. There aremany courses available and they are all free. They are computer based anddesigned to give an engaging environment to practice and improve your word ornumber skills. As with all our Computer Based Courses, you can repeat topics,sections or the whole course as often as you like until you feel confident. Youalso work at your pace so you can take your time with no pressure. After completing the course you can work through Word Skills Check or Number Skills Check again to see the amount of improvement. It may point to a higher level course now and if you wish you can move on to enrol on that. It may indicate you are working at Level 2 and you may want something to show this level of skills. Prepare For Testing: A free course that gives you practice in taking an exam in Literacy and Numeracy. You can repeat it as often as you like until you are confident to take the exam below. City &amp; Guilds Adult Literacy Certificate and City &amp; Guilds Adult Numeracy Certificate: These free examinations are computer based and will provide you with evidence of your skills for yourself and your future employers. Inaddition to the learndirect computer based \'Skillsfor Life \' courses, we can arrange Tutor classes and support for those peoplewith more specialised needs in this area. Tutor Led Option Please aska member of staff for more information Key Benefits Regular sessions Group sessions Confidential advice in a private office Capabilities A service that can enable you to address any areas that may be holding you back in life DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",16);arrFiles[115]=new Array(119,"Intranet/logoBEA.gif","2003-11-08","logoBEA.gif","","","",25);arrFiles[116]=new Array(120,"Intranet/Margaret_learning.JPG","2003-11-08","Margaret_learning.JPG","","","",141);arrFiles[117]=new Array(121,"Intranet/Margaret_learning_small.JPG","2003-11-08","Margaret_learning_small.JPG","","","",3);arrFiles[118]=new Array(122,"Intranet/neckpain.gif","2003-11-16","neckpain.gif","","","",2);arrFiles[119]=new Array(123,"Intranet/newHRClogo small.JPG","2006-01-07","newHRClogo small.JPG","","","",14);arrFiles[120]=new Array(124,"Intranet/NextStep_at_Waltham_Cross.JPG","2003-11-08","NextStep_at_Waltham_Cross.JPG","","","",109);arrFiles[121]=new Array(125,"Intranet/NextStep_at_Waltham_Cross_small.JPG","2003-11-08","NextStep_at_Waltham_Cross_small.JPG","","","",2);arrFiles[122]=new Array(126,"Intranet/NextStep_at_Waltham_Cross_small1.JPG","2003-11-08","NextStep_at_Waltham_Cross_small1.JPG","","","",3);arrFiles[123]=new Array(127,"Intranet/nextstep_logo.gif","2005-07-23","nextstep_logo.gif","","","",9);arrFiles[124]=new Array(128,"Intranet/Next_Step_Logoweb.jpg","2003-10-29","Next_Step_Logoweb.jpg","","","",3);arrFiles[125]=new Array(129,"Intranet/onelearner.jpg","2004-02-29","onelearner.jpg","","","",46);arrFiles[126]=new Array(130,"Intranet/pcglobe.gif","2003-11-08","pcglobe.gif","","","",3);arrFiles[127]=new Array(131,"Intranet/ph02924j.jpg","2003-10-29","ph02924j.jpg","","","",50);arrFiles[128]=new Array(132,"Intranet/policies.htm","2006-05-24","Policies","","","Policies and Procedures Please click onthe links below to see the relevant information where applicable. http://www.learndirect.co.uk/terms/ for learndirect terms and conditions. http://www.learndirect.co.uk/personal/helpandadvice/charter/ for the learndirect learner charter. http://www.learndirect.co.uk/privacystatement/ for the learndirect privacy statement. http://www.learndirect.co.uk/copyright/ for the learndirect copyright statement. http://catalogue.learndirect.co.uk/support/?view=Welcome for the electronic Welcome Pack http://www.hrc.ac.uk/general_info/fia/policies&amp;procedures/pol/health_safety_policy.pdf for Health &amp; Safety. http://www.studentnet.hertreg.ac.uk/HRC_Services/Learning_Support/Learning_Support.htm for Disability Statement &amp; learning support http://www.hrc.ac.uk/general_info/fia/policies&amp;procedures/pol/ed_policy.doc for Equal Opportunities. http://www.hrc.ac.uk/general_info/fia/policies&amp;procedures/pol/race_equality_policy.doc for Racial Equality. http://www.studentnet.hertreg.ac.uk/Student_Handbook/Guidelines/IT_Regulations.htm for Use of Computer Equipment and the Internet. http://catalogue.learndirect.co.uk/support/learningfromhome/?view=Welcome for Getting Connected http://www.learndirect.co.uk/learningathome for Plugins and Players and Fastload CD. http://www.next-step.org.uk for the NextStep website. http://www.herts-e-learn.ac.uk for the Hertfordshire &amp; Bedfordshire E-learning Partnership website. http://www.studentnet.hertreg.ac.uk/Student_Handbook/Guidelines/Qualtiy_Assurance.htm for Quality Strategy. Withdrawal Procedure: After enrolment, if youdo not login to your course for 14 days, we will contact you by letter or email.If you still have not logged in or contacted us regarding your course after 30days, we will withdraw you from the course. http://www.studentnet.hertreg.ac.uk/Student_Handbook/Procedures/Grievance&amp;Complaints_Procedures.htm for Complaints Procedure Emergency &amp; Fire Precautions Instructions aredisplayed in every College room giving details of emergency and fireprecautions. It is your responsibility to check this for the rooms you use. Any person discovering a fire should: Sound the Fire Alarm (housed in glass fronted panels usually in corridors) Inform their tutor/lecturer at once of the location of the fire either personally or by sending a reliable messenger if necessary If possible without risk, attempt to extinguish the fire with the appliances provided. Ifthe Fire Alarm sounds: Leave the building at once and go to the Assembly Point. (Outside the British Heart Foundation shop). Walk - do not run. Do not stop to collect personal belongings. Assemble in teaching groups at the Assembly Point. Inform your tutor/lecturer or other person in authority if you are aware that any person is missing after evacuation of the building. Remain at the Assembly Point until College officials dismiss you. Do not re-enter buildings until instructed to do so by College officials. Co-operate fully with the instructions given by College staff and other officials. http://www.next-step.org.uk/Waltham%20Cross.htm for Centre Facilities. DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",20);arrFiles[129]=new Array(133,"Intranet/Staff page2.htm","2006-05-24","Staff Page2","","","Home Staff Home Staff Page 3 Staff Page 2 Database Procedures (Force 1) The latest information needs to be downloadedfrom JULI regularly, in order to ensure we are working with correct data. Clickhere for instructions by accessing the Force 1 version 3.1 manual. Seesection 26, page 21. StaffHome DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",9);arrFiles[130]=new Array(134,"Intranet/Staff.htm","2006-05-24","Staff","","","Home Staff Home Welcome to the NextStep Staff pages. A point of reference and source ofinformation. If you have any contributions for inclusion in these pages, pleaseforward them to Steve Turner . Contents: Page 2: Download procedure forForce 1 database Page 3: Learning Centre Staff User Guide DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",8);arrFiles[131]=new Array(135,"Intranet/staff_page3.htm","2006-05-24","Staff page3","","","Home Staff Home Staff Page 2 Staff Page 3 Learning Centre Staff User Guide (learndirect) Username: portal Password: connect10n (The password consists of all lower case letters except thenumbers 10 used in place of io in the word connection) DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",8);arrFiles[132]=new Array(136,"Intranet/TOL.htm","2006-05-24","Taster","","","Taster, Online Learning (TOL) For anyone interested in trying computer based learning, afree taster. We will book you on to one of our TOL courses. You can findout about NextStep and the courses. You can try out the PCs and see what it islike to learn at NextStep. You can preview one or more courses to try them outfor yourself and see if they work for you, as they have for hundreds of others.At the end of your session you can go away and think about it and decide whetheryou wish to enrol on a course or not. There is no obligation on you to enrol but if you have decidedto, we will book you a time and date to come back and complete the paperwork.Because most of the courses are heavily subsidised by the government, thepaperwork takes about 30 to 45 minutes to complete but you can start your courseimmediately after enrolling. Funding your course We try to make the courses affordable and most of the coursesare heavily subsidised by the government. Prices are subject to change and so wedo not publish the learndirect prices. Please enquire with a member ofstaff. If you are receiving benefit such as Job Seekers Allowance orIncome Support, you may be eligible for extra funding making certain learndirectcourses free to you and give you a large discount on the ECDL course. Pleaseenquire with a member of staff. DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",9);arrFiles[133]=new Array(137,"Intranet/twolearner.jpg","2003-11-16","twolearner.jpg","","","",51);arrFiles[134]=new Array(138,"Intranet/Two_Learners.JPG","2003-11-16","Two_Learners.JPG","","","",146);arrFiles[135]=new Array(139,"Intranet/ukonline_logo_fs_en.gif","2003-11-16","ukonline_logo_fs_en.gif","","","",1);arrFiles[136]=new Array(140,"Intranet/useful_links.htm","2006-05-24","Useful Links","","","The following websites are useful foranyone looking for a new job or a career change. Click on the Website address to visit thesite, click on the Back button to return here. www.nextstepherts.org.uk A Hertfordshire based Website which providesinformation and advice on working and training. It contains links toother useful Websites. www.jobcentreplus.gov.uk The jobcentreplus website where you can search for job vacancies in any partof the country, or all of it if you want. The National Jobs and Learning Site - 400,000 jobs, half a million training opportunities, occupations and childcareinformation Click on the logo to visit this excellent governmentWebsite that overflows with useful information. Other Job and Career Websitesthat may offer help. Click on them to visit the Website. www.workthing.com www.jobpilot.com www.bigbluedog.com www.londonjobs.co.uk www.jobserve.co.uk www.computerweekly.co.uk www.theitjobboard.co.uk www.computeractive.co.uk DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",11);arrFiles[137]=new Array(141,"Intranet/Waltham Cross.htm","2006-05-24","Waltham Cross","","","Welcome to NextStep, Waltham Cross NextStep, Waltham Cross is the originalNextStep, located right in the Pavilion Shopping Centre in Waltham Cross HighStreet. It is opposite McDonald \'s. It is staffed by experienced Advisors who canbe relied on to give career or job advice and learning support. It hasfacilities for you to update your skills and learn new ones. NextStep also runs Group Workshops and courses from time to time, for example Return To Work, please ask a member of staff for details Equipment: The centre has 20 multimedia Pentium4PC \'s with LCD Flat Panel Monitors. Laser printers are networked to provide hardcopy output. All the PC \'s are permanently connected to the Internet via a highspeed cable connection. Outside agencies have checked our connection speeds andpronounced that we had the fastest connections in South East England. All PC \'shave MS Windows XP Professional operating systems with MS Office 2003 software installed. Travel: The centre is a short walk fromWaltham Cross Bus Station and Waltham Cross Railway Station. Theobalds ParkRailway Station is also a short walk away. For those travelling by car, thecentre is near the junction of the M25 and the A10 and there is ample parking inthe Shopping Centre multi-storey car park. Click on this for a map The location is indicated by a red ring. Disabled Facilities: Access to NextStep iswheelchair friendly as the centre is on one level and there are no entrancesteps. There are disabled toilet facilities upstairs but we have a stair liftcapable of transporting wheelchairs and others who cannot climb stairs. We havecomputer benches with adequate space for wheelchairs. The audio facilitiesconsist of high quality Sony headphones and if they are not powerful enough wehave powered amplified speakers to boost the sound for the hard of hearing. TheMS Windows Accessibility options are enabled on all our PC \'s, and this allowsthe use of enlarged mouse cursors, larger text and menus, high contrast screensand the Magnifier for those with poor sight. Crèche Facility: There are no crèchefacilities at NextStep. Opening Times: DAY From To Monday 9.45 am 5.00 pm Tuesday 9.45 am 6.00 pm Wednesday 9.45 am 8.00 pm Thursday 9.45 am 6.00 pm Friday 9.45 am 1.00 pm Saturday 9.45 am 1.00 pm Sunday Closed Please note the learning centre closes between 1pm and 2pm for lunch, Monday to Friday. The rest of NextStep stays open. Click here if this is your first visit to NextStep, Waltham Cross Click here to go to a webpage of job search and learning links DISCLAIMER We have tried to ensure that all information we provide through this web site is correct at the time we included it. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk. If you have any comments, questions orsuggestions about this website or its content please email info@next-step.org.uk © NextStep 2004	NextStep, Waltham Cross NextStep, Bishop \'s Stortford 66-67 The Pavilion Charringtons House High Street The Causeway Waltham Cross Bishop \'s Stortford Hertfordshire EN8 7AW Hertfordshire CM23 2EN tel:01992 301 050 tel:01279 466 306 info@next-step.org.uk info@next-step.org.uk",15);arrFiles[138]=new Array(142,"Intranet/worktrainbutton.gif","2003-11-16","worktrainbutton.gif","","","",1);arrFiles[139]=new Array(143,"Intranet/worktrainlogo.gif","2003-11-16","worktrainlogo.gif","","","",2);arrFiles[140]=new Array(144,"Intranet/xkviclbk1.jpg","2003-11-08","xkviclbk1.jpg","","","",16);arrFiles[141]=new Array(145,"Intranet/docs/AutoTest NXG.doc","2004-08-05","AutoTest NXG","","","              AutoTest NXG             v4.1.2        © 2004 The Electric Paper Company Limited      Adding Users   1    Editing and Deleting Users 4    Importing Students   6    Assigning Student Tests  9    Launching a Student Test - The Daily Code  11    Creating Reports 13    Adding Users  User types  There are three types of users in AutoTest NXG: Administrators, Supervisors  and Students. Users are managed in the Users section, which you access from  the Main Menu.  The user hierarchy consists of Administrators at the top level. They can  add, import, edit and delete other Administrators, Supervisors and  Students. The Supervisors are at the next level down. They can add, import,  edit and delete other Supervisors and Students. Students can only launch  and complete their assigned tests. Students have no access to AutoTest  NXG \'s administrative features.  User access  When you associate users with a group or test centre, you give them access  just to that group or test centre, and any subgroups it may have. The user  becomes a member of the associated group(s). In fact, the group to which  the user is assigned (and its subgroups) will be the only groups that  display in the group tree when the user logs in.  Procedure  Use the following steps to add Administrators, Supervisors and Students.  Step  Action  1  Click Users in the Main Menu.  2  Click the Add User tab.  [pic]  3  Select the type of user you want to add in the drop-down list in the top  left corner of the screen.  4  To add an Administrator or Supervisor, enter an appropriate username and  password. The password you choose must be at least six characters in  length. Enter the user \'s first name and last name, and select a group or  test centre to give the user access to.  [pic]  5  To add a Student, you need to enter more details.  [pic]  Enter the Student \'s Log Book number (or Skillscard number) and choose a  password. The password you choose must be at least six characters in  length. Enter the other details. Mandatory fields are marked with an  asterisk (*). The Additional 1 and Additional 2 boxes can be used to enter  any details that are not covered in the other fields. Selecting the Show  score at end of test option allows the Student to receive their test scores  immediately after they finish the test. Selecting the Student has extra 15  minutes option raises the test duration to one hour. You must request an  additional license from your ECDL National Operator to provide this option.  6  Click the Save button.  Editing and Deleting Users  The User List tab  You can edit and delete Administrators, Supervisors and Students using the  User List tab of the Users section. You can use the Groups pane to view all  the users in the group tree or specific users in a group. You can sort the  list of users according to username, first name or last name by clicking  the column headings in the left-hand panel. In addition, you can use the  search facility to find users of a specific type, or to find an individual  user by name.  The My Details tab  The My Details tab in the Users section contains the record of the  Administrator or Supervisor that is currently logged in. It lets them view,  edit and save their details without having to search for their record in  the User List.  Procedure  Use the following procedure to edit and delete users:  Step  Action  1  Click Users on the Main Menu, and click the User List tab.  2  Note: For Students, the username is their Log Book No. or Skillscard No.  If you know the user \'s first name, last name or username, use the Search  box to find the user.  [pic]  Alternatively, select the user \'s group in the Groups pane on the right to  display that group \'s users. By default, all users in that group display. To  display a specific type of user, select the user type from the drop-down  list in the top left corner of the pane.  3  To delete a user or several users, select the checkbox beside each  username. If you want to delete all the records, select the checkbox beside  the column titles. Then click the Delete button.  Note: You cannot delete yourself - the checkbox beside your name on the  User List page cannot be selected.  4  To edit a user \'s details, click the username, first name, or last name.  [pic]  5  The Edit User tab displays. You can now edit the user \'s details. To delete  the user at this point, click the Delete button. A message asks you to  confirm the deletion. Click Yes to continue.  6  Click the Save button.    Importing Students  Introduction  Importing a Student database or text file lets you copy essential Student  details from an external source to the AutoTest NXG database. Supported  data sources include Microsoft Access, Microsoft Excel, MySQL, Oracle, SQL  Server and text files.  Use the the Import tab in the Users section to import Student details to an  existing group or to a new group. You can map fields including the  username, password, first name and last name fields to the AutoTest NXG  database.  Note: It is recommended that you set up your group structure before you  import Students.  Procedure  Use the following steps to import Students from an external database or  text file.  Step  Action  1  Click Users in the Main Menu. Then click the Import tab.  2  Select a data source or file type from the Select A Data Source drop-down  list.  [pic]  3  Enter the path to the file in the Data Source box. Alternatively, use the  Browse button to find the file.  [pic]  Depending on the data source type, you may be asked to complete other  fields specific to the database or file type. These include Location,  Database, User ID, Password, Port or Fields. To indicate a field does not  apply, select the blank checkboxes that display beside some of the fields.  4  Click Next.  5  Next, map the data source fields to the AutoTest NXG Student data fields.  In the drop-down lists on the left, select the data source fields that best  match the AutoTest NXG fields on the right. Mandatory fields are indicated  with an asterisk (*).  [pic]  6  Click Next to preview the imported Student details.  7  You can now choose whether to import the Students into a new or an existing  group. If you select Import Into Existing Group, you must choose an  existing group in the drop-down list. If you select Create a New Group, you  need to select the parent group from the drop-down list and enter a new  group name to create the subgroup.  [pic]  8    Click Import Students. An  Importing  message displays. When all the  Students have been imported, the message  Imported successfully  displays.  9  To view the imported Students, click the User List tab in the Users  section.    Assigning Student Tests  Introduction  Before you can assign tests, you must have enough tests in your test centre  bank. Assigning tests to Students gives them access to the test modules. It  also enables Administrators and Supervisors to run progress reports on  completed tests.  You can assign the same test module to all Students in a group, and then  fine-tune each Student \'s test combinations. Alternatively, you can choose  specific tests for each Student, or assign all the test modules to one  Student.  Procedure  Use the following steps to assign tests to Students:  Step  Action  1  Click the Assign Tests button in the Main Menu. AutoTest NXG displays the  Student test assignment table and the Groups pane.  [pic]  2  Select the syllabus test version from the Syllabus drop-down list in the  top-left corner of the screen.  3    Select the Student group in the Groups pane to view the associated Student  table. Use the vertical scroll bar to search up and down the table.  4  To select the various test options, use the following table. Use the  assignment method that best suits your needs.  Test Assignment Table  Result  Test module numbers    Click a test module number (1-7) to assign that test to all the Students in  a group. Click it again to clear the checkboxes and cancel the assignment.  Student name    Click a Student name to assign all the test modules to that Student. Click  the name again to clear all the checkboxes and cancel the assignment.  Individual checkboxes    Click an individual checkbox to assign a single module test to a Student.  Click it again to clear the test assignment.  5  To save the assigned tests, click Submit. To cancel them, click Reset.  6  If you forget to click Submit before you log out or return to the Main  Menu, AutoTest NXG prompts you to save the test assignments.  Click OK to save your changes. Click Cancel to return to the Main Menu  without saving your changes.    Launching a Student Test - The Daily Code  The Daily Code  The daily code is a security device to ensure that only Administrators and  Supervisors can enable a Student test to be launched. AutoTest NXG  generates a new daily code each day; Administrators and Supervisors can  view the code by clicking the Daily Code button in the Main Menu. Before  Students can launch their tests, the Administrator or Supervisor should  enter the daily code on each PC in the class. Without the daily code,  Students will only be able to take practice tests and run the tutorial. The  tutorial allows Students to familiarise themselves with the test  environment prior to taking a test.  Note: Only logged-in Students can take tests. In order to launch a Student  test, a user needs to be set up as a Student in AutoTest NXG . To do this,  sign in as an Administrator or Supervisor and add the Student details in  the Users section.  Procedure  Use the following steps to start a Student test:  Step  Action  1  At login, the Student enters their Student Log Book (or Skillscard) number  and password. They click the Login button or press the Enter key.  2  Note: Authorware Web Player 7 must be installed on the Student \'s PC.  The Student Launch page opens. It lists the syllabus version and module  tests assigned to the Student. The Student clicks the module they want to  launch.  [pic]  3  The test screen appears. If this is the Student \'s first time using AutoTest  NXG, they should click Tutorial for an overview of the software.  4  Before a Student takes their first test, they should click Practice to  sample some test questions. Taking a sample test lets Students experience  actual test screens and navigation options.  5  When the Student is ready to take a test, the daily code must be entered. A  Supervisor or Administrator should access the Daily Code section from the  Main Menu, make a note of the code, and enter it on each PC in the class.  When the daily code has been entered successfully, the test launches.  6  The Student clicks Logout after completing the tests.    Creating Reports  The Reports feature  The Reports feature compiles test results in table and list formats. You  can customise the results using various parameters such as Students,  scores, test modules, test duration and date ranges. You can create private  or public reports. A public report can be viewed by any Administrator or  Supervisor in the group; a private report can be viewed by you alone.  Procedure  Use the steps below to create, save, view, and delete reports.  Step  Action  1  Click Reports on the Main Menu.  2  Note: Previously saved reports can be selected in the list boxes.  The Reports screen appears with two drop-down lists: My Reports and Public  Reports. The first time you use the Reports feature it will have no private  or public reports listed. To create a report, click the New Report button.  [pic]  3  Note: Users in Advanced mode must select a test centre before selecting the  groups to include.  The New Report screen appears. In the Step 1 section, enter a name for your  report and select the product(s) and group(s) you want to include in your  report. To select more than one item in the list, hold down the Ctrl key as  you click each item. Click the Refresh button after you have made your  group selections.  [pic]  4    In the Step 2 section, select the additional criteria to include in the  report. The options include Student(s), Duration, Module(s), Test Output,  and Time.  5  Note: You can click the Edit button at the bottom of the screen to edit any  report on the Edit report page.  To view the report \'s results, click the View button.  [pic]  6  To view the details of a specific Student \'s test, click its link on the  test summary. Full question details will be displayed. To print the report  screen, click Print and then Print again when the dialog box appears.  [pic]  7  To save the report, click the Save button.  8  The Reports - Save screen opens. Enter the name of the new report and  select the report type option button - Public or Private.  9  Click Save to save the report.      ",395);arrFiles[142]=new Array(146,"Intranet/docs/Database Basics Version 3.1.pdf","2004-10-20","Database Basics Version 3.1.pdf","","","Force One Training Limited Learner Management Database  Learner Management Database October 2004 Version 3.1  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 1 of 36    Force One Training Limited Learner Management Database  Index  1. Setting Up .................................................................................................................... 3 Edit Student Category..................................................................................................4 Hub E-mail Address.....................................................................................................4 Set Certificate Style ..................................................................................................... 5 Set Password...............................................................................................................5 Change Finance Password..........................................................................................6 Download Files ............................................................................................................ 6 Selection Buttons.........................................................................................................8 Find Record ................................................................................................................. 8 Main Menu ................................................................................................................... 8 Hub Price List .............................................................................................................. 9 Print Certificate ............................................................................................................ 9 Completion Letter ........................................................................................................ 9 Preview Diary.............................................................................................................10 Enter Standard Quote................................................................................................10 Days No Access ........................................................................................................ 10 Days No Contact........................................................................................................10 ILR Viewer ................................................................................................................. 11 Notes ......................................................................................................................... 11 Registrations..............................................................................................................11 Course Summary.......................................................................................................12 AIM Viewer ................................................................................................................ 12 KPI Viewer ................................................................................................................. 12 Standard Quotes........................................................................................................13 User Reports..............................................................................................................14 Never Accessed.........................................................................................................14 28 Day Review...........................................................................................................14 Funding Viewer..........................................................................................................15 Learner Funding ........................................................................................................ 15 Activity Reports..........................................................................................................16 Home E-mail Addresses ............................................................................................ 16 Merge Word Documents ............................................................................................ 18 No Access Letter ....................................................................................................... 18 No Contact Letter.......................................................................................................18 Envelope....................................................................................................................18 General Letter............................................................................................................18 Refund ....................................................................................................................... 18 Never Accessed.........................................................................................................18 Re-connecting to the Database ................................................................................. 18 Downloading JULI files .............................................................................................. 21 Enrolment Export ....................................................................................................... 22 Session Data Export .................................................................................................. 24 ILR Extract ................................................................................................................. 25 KPI Download ............................................................................................................ 27 Finance Download ..................................................................................................... 31 Maintenance .............................................................................................................. 35 AAMENU1.XLS Hub Specific Fields .......................................................................... 36 User Report Buttons .................................................................................................. 36  2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25.  26.  27. 28. 29. 30. 31.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 2 of 36    Force One Training Limited Learner Management Database 1. Setting Up  The CD files and directory must be copied on to a hard disk drive which can be anywhere either locally or on a network. You cannot change the name of either the directory or any of its contents, as it will cause the system to malfunction. Sometimes when copying files from CD they are copied as Read Only or Archive. Using My Computer or Windows Explorer, select all the files in the LDDatabase directory and press the right mouse button. Make sure none of the attributes are ticked and change if necessary. Then double click lddatabase.mdb to load the database. Then press the button and follow the instructions on the following screen. If this is the first time you have used the database no files will be transferred. If you have already been using the database, then all of the data entered so far will be copied in to the new database.  Once the updater has completed running, the following open form should appear.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 3 of 36    Force One Training Limited Learner Management Database Set up your Centre Details using the button. This should be as you would wish it to appear on plain paper mail merge documents.  Edit Student Category  The Edit Student Category button takes you to a form where you can change the Student Types that appear in the drop down menu on the Main Form. There are six main categories and an Others. Click on the  X  to close the window after editing.  Hub E-mail Address  button take you to a form where you can change the hub e-mail address which The is used for direct e-mailing of mail merge forms or letters. Click on the  X  to close the window after editing.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 4 of 36    Force One Training Limited Learner Management Database Set Certificate Style The button takes you to a form where you can select the certificate layout. The database must be opened in  Exclusive  mode (see below).  There are four options: The Standard pre-printed New Ufi certificate, The Kent & Medway Hub certificate, Old Ufi Certificate and  Other  which can be changed to suit your own design by editing the report  AREPORT1 Other . Click on the record selectors until the certificate style you require is shown and then close the form by clicking on the  X . This will set the default certificate but can be changed at any point by returning to the main menu and repeating the above operation. Set Password It is recommended that you set a password on the database. To do this first close the Database using the Close button. Then run Access and then select File Open and find the LDDatabase directory then open the LD Database in  Exclusive  mode as indicated below. Do not open the Copy of LD Database.  Then select Set / Unset Password from the menu and follow the on screen instructions.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 5 of 36    Force One Training Limited Learner Management Database Change Finance Password button allows you to change the password access to the two The screens showing financial data.  The KeyCode needs to be generated by Force One for your chosen password. Download Files Download the required files needed from the JULI system in order to populate the database. Next press the Session Data Enrolment Data Partners Portal Funding Data KPI Data ILR Data button to automatically load the: From LEARN.TXT From ENROL.TXT From AAMENU1.XLS (Supplied by Force One Training) From Core Funding.xls From KPI.xls From ILR.txt  When loading the files from the JULI system do not forget to add the .TXT to the LEARN ENROL and ILR files. Before pressing this button please check that you have exclusive access to all the above files and no other programs are open and accessing them. For information on the Hub Specific contents of AAMENU1.XLS see section 30. For complete information on downloading and preparing the above files see the sections 26. Downloading JULI files. Access the main part of the Database by clicking on the button.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 6 of 36    Force One Training Limited Learner Management Database  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 7 of 36    Force One Training Limited Learner Management Database Selection Buttons 2. Find Record  The Find Record works on all fields that originate in the ENROL file. Click in the field you would like to search and press the button.  For example, click on the Name field in the main form and search for the name President. The search can be modified by changing the  Match  parameter to either  Any Part of the Field   Whole Field  or Start of Field . 3. Main Menu  The button takes you back to the opening menu where you can Import JULI files and change your Centre Details etc.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 8 of 36    Force One Training Limited Learner Management Database 4. Hub Price List  button takes you to the page showing all the pricing details from the The Partners Portal pricing spreadsheet with the added hub prices. (If applicable)  The  Find Record  Button works in the same way as the main form so you can click in any field and then search either  Any Part of the Field   Whole Field  or Start of Field . Return to the main form using the  Main Form  button. You can navigate forwards and backwards using the left and right arrow buttons. 5. Print Certificate  button will show a preview of a standard certificate (Statement of The Completion) on to the Learndirect pre-printed stationary. The certificate will be for the learner and course that is displayed on the main form. The certificate can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit. 6. Completion Letter  The button will show a preview of a standard completion letter suitable for stocks of the old pre-printed Learndirect stationary. The completion letter will be for the  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 9 of 36    Force One Training Limited Learner Management Database current learner that is displayed on the main form. The letter can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit. 7. Preview Diary  The button allows you to see a report of all the entries in the diary for the learner that it displayed on the main form. The diary can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit. 8. Enter Standard Quote  button enables you to add a new Standard Quote to the Diary to The make it easier to add entries rather than re-type the same thing again and again. This will bring up the edit form. On exit press the X on the Standard Quote Entry Form NOT THE X at the top right hand side of the screen as this will close the database.  9.  Days No Access  The button allows you to see a report of all Learners who have not accessed their course for the numbers of days entered at the prompt. It also shows the total number of sessions, the total time accessed so far, last access and course code. The report can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit. 10. Days No Contact  The button allows you to see a report of all Learners who have no Diary entry for the numbers of days entered at the prompt. Force One use the Diary for every contact with the Learner whether in centre, by post, e-mail or phone. This report will only appear if the Learner has details in the  contact  section i.e. Learner Type, Phone Number or e-mail address. The report can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 10 of 36    Force One Training Limited Learner Management Database 11. ILR Viewer  The button allows you to see a form showing the ILR record for the Learner displayed on the main screen.  12.  Notes  The button allows you to see a report of all Learners who have outstanding notes attached to their file. This can be used to check those Learners who have  dead  notes. The report can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit. 13. Registrations  The button allows you to see a report of all Learners who have registered between the two dates entered.  The report can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 11 of 36    Force One Training Limited Learner Management Database 14. Course Summary  button allows you to see a report of all Learners who have registered The between the two dates entered broken down by course type and learner type. Also shown is a percentage breakdown of courses on-going, completed, withdrawn or transferred and the percentage completed of all course logged off JULI.  The report can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit. 15. AIM Viewer  The button allows you to see a form showing the AIM record for the Learner and course displayed on the main screen.  16.  KPI Viewer  button allows you to see a form showing all the fields in the KPI The dashboard download. They may be multiple records for each course as each  event  triggers a new record.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 12 of 36    Force One Training Limited Learner Management Database  With your Hub \'s agreement you could use the Enrolment Ref field to record advertising campaigns etc.  This field also appears on the main learner display page. 17. Standard Quotes  The button take you to a form where you can select a pre-prepared standard quote to paste in to the diary.  You can cycle through the quotes using the record selectors. Pressing the button will put the quote on the clipboard and returns you to the main form so that you can right mouse click and paste into a new diary entry.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 13 of 36    Force One Training Limited Learner Management Database 18. User Reports  The button displays a form that allows any of the thirty User Reports that have been set up to be previewed. These reports can use any of the data from Tables or Queries in the database using thirty User Queries to filter as required. Once the report has been displayed (and / or printed) pressing the  X  on the top right of the form will close the User Reports and return to the main form. You would need some experience of Access to use these.  19.  Never Accessed  button previews a report of all those people who have never The accessed their course for the number of days entered at the prompt. The report can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit. 20. 28 Day Review  The button previews a report of all those people who have not had a review in the last 28 days. The query searches the diary for the phrase (28 day review) which can be placed anywhere in a diary entry. The report can be printed by pressing the Print icon on the toolbar. Press the Close icon to exit.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 14 of 36    Force One Training Limited Learner Management Database 21. Funding Viewer  button allows you to see a form showing all the fields in the Funding The dashboard download for the learner displayed on the screen. There may be multiple records for each course as each  event  triggers a new funding record. This form may be password protected, if not the RETURN key bypasses.  You can scroll up and down to see each record for all courses with funding paid this year. 22. Learner Funding  The button allows you to see a form showing the total funding received for the learner and course displayed on the main screen. It also shows the amounts expected from the master price list. This form may be password protected, if not the RETURN key bypasses.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 15 of 36    Force One Training Limited Learner Management Database  23.  Activity Reports  These reports produce a variety of views of the session data. With the exception of  All Learners  and  By Learner  these reports can be filtered using one of the Radio Buttons below. For example a report of All Session Data for All Learners who have completed or the same report showing current learners. 24. Home E-mail Addresses  At the moment, home e-mail addresses need to be input manually as they have been omitted from the KPI download. Right mouse click in the email box and choose Hyperlink, then Edit Hyper link which should show the following menu.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 16 of 36    Force One Training Limited Learner Management Database  Make sure that the E-mail Address button is selected then type the e-mail address into the box. mailto: will automatically appear as a prefix. Then click on OK to return to the database main form.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 17 of 36    Force One Training Limited Learner Management Database 25. Merge Word Documents  The LDDatabase directory contains some example Word documents that can be used to merge with the database and produce runs of standard letters. Users familiar with Mail Merge can produce personalised letters for their centre using the data currently available from the database. Once on screen the document can be saved, printed or sent to the default e-mail program. The button on the main form will open a File Dialogue box where you can select the document you require by double clicking on the icon. The following documents are examples of the sort of letters that can be produced. No Access Letter Produces a standard letter to all people who have not accessed their course for the number of days entered at the prompt. Using the merge features of Word it can be merged to a new document or the printer. No Contact Letter Produces a standard letter to all people who have not been contacted for the number of days entered at the prompt (i.e. no entry in the diary for XX days or more). Using the merge features of Word it can be merged to a new document or the printer. Envelope Produces a standard DL envelope address for the Learner that is displayed on the main form. General Letter Produces a general letter for the Learner that is displayed on the main form. Refund Produces the Hub standard form for the Learner and Course that is displayed on the main form. Never Accessed Produces a letter to all people who have never accessed their course since enrolment provided that the registration date is more than 30 days ago. Re-connecting to the Database Sometimes for reasons of its own, Windows loses the connection between a mail merge document and the database. If this happens the following screen (or similar) will appear.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 18 of 36    Force One Training Limited Learner Management Database  Select Find Data Source  Then find the drive where you loaded the LDDatabase directory. Set Files of type: to Access Databases and Select LD Database. Then select Open.  Select MS Access Databases via DDE (*..mdb; *.mde)  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 19 of 36    Force One Training Limited Learner Management Database  Select the Table or Query required for the letter you need. See table below.  Letter No Access Letter No Contact Letter Envelope General Letter Refund Never Accessed Envelope Labels  Query to Link to AQUERY11 AQUERY6 Envelope AQUERY4 AQUERY10 Report5a Letter EA02LC17 (Table)  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 20 of 36    Force One Training Limited Learner Management Database 26. Downloading JULI files  Log into Learndirect with your Centre ID and Password.  Select Data Extracts and Reports  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 21 of 36    Force One Training Limited Learner Management Database Enrolment Export  Select Enrolment Data  Select a start date, an end date and optionally a course code. Click the Start Export Details link to initiate the export. Enrolment data can be collected for as long a period as you require, even going back more than one year.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 22 of 36    Force One Training Limited Learner Management Database  Then save the file in the LDDatabase directory. You must change the file name to ENROL.txt and file type to All Files.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 23 of 36    Force One Training Limited Learner Management Database Session Data Export Go back to the Data Extracts and Reports menu and select Learner Activity  Select the dates for the session data you require. Session data can only be loaded up to a maximum of one month. If you require more than this it is recommended that you load the data in monthly instalments and build one file that contains all the session data that you need. Then save the file in the LDDatabase directory. You must change the file name to LEARN.txt and file type to All Files.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 24 of 36    Force One Training Limited Learner Management Database ILR Extract Return to the Data Extracts & Reports Menu. Select the Generate ILR Extract link  Enter the details for the collection period. Note that the provider number must be that which is allocated for your centre.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 25 of 36    Force One Training Limited Learner Management Database  Click on the Save File button.  Select All files and make sure that the file is saved as ILR.txt  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 26 of 36    Force One Training Limited Learner Management Database  27.  KPI Download  To download the KPI data you need to access Partners Portal and the Firebird dashboards using your Centre log in and password. Select the KPI dashboard.  Select the underlined link for  Period Actual  and then open the file.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 27 of 36    Force One Training Limited Learner Management Database  The file will open as a comma separated file in Excel. Select the top two lines which are not needed and delete them.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 28 of 36    Force One Training Limited Learner Management Database  Then save the file in your LDDatabase directory as a Microsoft Excel 97-2002 Workbook with the name KPI. Then if there are subsequent periods to add on to bring the file up to date, return to the dashboard and select the next period.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 29 of 36    Force One Training Limited Learner Management Database  Again select the underlined link for  Period Actual  or if you are only adding on the latest week, select the week that you want to add. Then open the file.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 30 of 36    Force One Training Limited Learner Management Database Select all the data from line 4 until the last record, then copy the new data and paste on the end of the previously saved KPI.xls file. 28. Finance Download  To download the Finance data you need to access Partners Portal and the Firebird dashboards using your Centre log in and password. Select the Finance dashboard.  Click on the period actual underlined figure then open the file.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 31 of 36    Force One Training Limited Learner Management Database  The file will open as a comma separated file in Excel. Select the top two lines which are not needed and delete them.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 32 of 36    Force One Training Limited Learner Management Database  Then save the file in your LDDatabase directory as a Microsoft Excel 97-2002 Workbook with the name Core Funding. Then if there are subsequent periods to add on to bring the file up to date, return to the dashboard and select the next period.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 33 of 36    Force One Training Limited Learner Management Database  Again select the underlined link for  Period Actual  or if you are only adding on the latest week, select the week that you want to add. Then open the file.  Select all the data from line 4 until the last record, then copy the new data and paste on the end of the previously saved Core Funding.xls file.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 34 of 36    Force One Training Limited Learner Management Database 29. Maintenance  For maintenance, it is recommended that you make a copy using the standard Windows tools and store it off the master machine on a regular basis. At Force One this is done on a DAILY basis.  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 35 of 36    Force One Training Limited Learner Management Database 30. AAMENU1.XLS Hub Specific Fields  The database version of the Partners Portal Spreadsheet has four columns that can be populated with Hub Specific Information. This will need to be done only when a new version of the Partners Portal Spreadsheet is issued and Force One have distributed the new AAMENU1.  Columns Z, AA, AC and AD can be populated from your Hub Price List. 31. User Report Buttons  Following a Learner Management Database update, the form displaying the user reports has been changed. As the form contains VBA code it is not possible to copy the names that you have allocated to your user reports in your current version of the Learner Management Database. The form will now have to be edited in the same way that you originally entered the names on the buttons. (The details of reports and queries set to the original buttons have been copied, only the button name needs amending)  Copyright ©. Force One Training Limited, 2004, All Rights Reserved.  Page 36 of 36    ",960);arrFiles[143]=new Array(147,"Intranet/docs/NORTON Enable or disable Popup Window Blocking.doc","2005-09-02","NORTON Enable or disable Popup Window Blocking","","","  Enable or disable Popup Window Blocking 1  Will Popup Window Blocking block all pop-ups or only pop-up ads?  2  Blocking Internet advertisements  2  Enable or disable Ad Blocking   2  How Ad Blocking works  3  Use the Ad Trashcan  4  Use text strings to identify ads to block or permit  5  Add an Ad Blocking string  5  Use text strings to identify ads to block or permit  6  Modify or remove an Ad Blocking string  7  Manage advertising filters 8  |Enable or disable Popup Window Blocking        |[pi|  |                     |c] |  Pop-up and pop-under ads are secondary windows that Web sites open when you  visit or leave the sites. Pop-ups appear on top of the current window,  while pop-unders appear behind the current window.  When Popup Window Blocking is enabled, Ad Blocking automatically blocks the  programming code Web sites use to open secondary windows without your  knowledge. Sites that open secondary windows when you click a link or  perform other actions are not affected.  In some cases, you may want to view pop-up windows on a site. In this case,  you can temporarily disable Popup Window Blocking.  To enable or disable Popup Window Blocking              [pic]   1. In the main window, double-click Ad Blocking.   2. In the Ad Blocking window, check or uncheck Turn on Popup Window    Blocking.   3. Click OK.              [pic]  |Will Popup Window Blocking block all pop-ups or only pop-up |[pi|  |ads?                    |c] |  Ad Blocking blocks all pop-ups that are started automatically during a Web  page load. If a site uses pop-ups for special alerts or additional  information, you might want to disable Popup Window Blocking while viewing  that site.  |Blocking Internet advertisements         | |  When Ad Blocking is enabled, it transparently removes:  . Ad banners  . Pop-up and pop-under ads  . Macromedia Flash-based ads  |Enable or disable Ad Blocking          |[pic]|  Ad Blocking compares the addresses of ads that are being downloaded by your  browser with its own list of ads to block. If it finds a match, it removes  the ad so that it does not appear in your browser, leaving the rest of the  Web page intact.  Sometimes you may want to view ads that have been blocked. In this case,  you can temporarily disable Ad Blocking.  To enable or disable Ad Blocking              [pic]   1. In the main window, double-click Ad Blocking.   2. In the Ad Blocking window, check or uncheck Turn on Ad Blocking.   3. Click OK.              [pic]  |How Ad Blocking works             |[pic]  |  Ad Blocking detects and blocks ads based on two criteria: their dimensions  and their locations.  Block by dimensions  Most online advertisers use one or more standard sizes for their ads. Ad  Blocking includes the ability to block images and other HTML elements that  have the same dimensions as these common ad sizes.  Block by location  Every file on the Internet has a unique address or URL (uniform resource  locator). When you view a Web page, your computer connects to the address  you request and displays the file that is stored there. If the page  includes graphics, audio files, and other multimedia content, your browser  displays the files as part of the page.  When you go to a Web page that includes an ad, the instructions used to  display the page might include the following:  <p>Greetings from the Uninvited Ads company<img  src= http://www.uninvitedads.com/nifty_images/image7.gif >  Your browser displays the text Greetings from the Uninvited Ads company on  the screen. Then it connects to www.uninvitedads.com and requests a file  called  /nifty_images/image7.gif. (The suffix .gif indicates that this is a  Graphics Interchange Format file, a common image file format.) The computer  at www.uninvitedads.com sends the file to the browser, which displays the  image.  When Ad Blocking is enabled and you connect to a Web site, it scans Web  pages and compares their contents to two lists:  . A default list of ads that Ad Blocking blocks automatically. Use    LiveUpdate to keep the list of blocked ads current.  . A list that you create as you block specific ads. You can add to and    change this list.  If the page includes files from a blocked domain, Ad Blocking removes the  link and downloads the rest of the page.  |Use the Ad Trashcan             |[pic] |  As you use the Internet, you may find ads that are not included on the  default Ad Blocking list. You can use the Ad Trashcan to add these to your  personal list of blocked ads.  To use the Ad Trashcan   1. Open your Web browser and view the page containing the advertisement    that you want to block.   2. Open Norton AntiSpam.   3. In the main window, double-click Ad Blocking.   4. In the Ad Blocking window, ensure that Enable Ad Blocking is checked.   5. Click Ad Trashcan.    The Ad Trashcan window appears.   6. With the windows arranged so that you can see both the advertisement    and the Ad Trashcan window, do one of the following:     . If you are using Microsoft Internet Explorer, drag the unwanted     ad from the Web site to the Ad Blocking dialog box.     . If you are using Netscape, right-click the advertisement, then     click Copy Image Location. In the Ad Trashcan, click Paste.     The address for the advertisement appears in the Ad Details line     of the Ad Trashcan dialog box.   7. Select one of the following:     . Add: Block this address.     . Modify: Change the entry before adding it to the Ad Blocking     list.     For example, if the advertisement address is     http://www.uninvutedads.org/annoying/ads/numberone.gif, you     could change it to http://www.uninvitedads.org/annoying/ads/ to     block everything in the ads directory.   8. Click Close.   9. Click OK to close the Ad Blocking window.    |Use text strings to identify ads to block or permit    |[pi|  |                     |c] |  You can control whether Ad Blocking displays specific ads by creating a  list of text strings that identify individual ad banners. Ad Blocking  strings are sections of HTML addresses. If any part of a file \'s address  matches the text string, Ad Blocking automatically blocks the file.  Ad Blocking provides a predefined (Defaults) Ad Blocking list that is used  to determine which images should be blocked when displaying Web pages.  When Ad Blocking is enabled, all Web pages are scanned for the HTML strings  specified in the (Defaults) list. Ad Blocking looks for the blocked strings  within HTML tags that are used to present advertising. The HTML structures  that contain matching strings are removed from the page by Ad Blocking  before the page appears in the Web browser.  Make sure that what you place in the (Defaults) block list isn \'t too  general. For example, www by itself is not a good string to block because  almost every URL includes www. A string like www.uninvitedads is more  effective because it only blocks graphics from the uninvitedads domain  without affecting other sites.  |Add an Ad Blocking string           |[pic] |  You can add strings to the Ad Blocking list for all sites or for individual  sites.  To add an Ad Blocking string   1. In the main window, double-click Ad Blocking.   2. In the Ad Blocking window, click Advanced.   3. On the left side of the Advanced window, do one of the following:     . To block a string on all Web sites, click (Defaults).     . To block a string on a Web site in the list, select the site \'s     name.     . To block a string on a Web site not in the list, click Add Site,     then in the New Site/Domain dialog box, type the site \'s address.   4. On the Ad Blocking tab, click Add.   5. In the Add New HTML String dialog box, select the action that you want    to take. Your options are:  |Block  |Block ads matching this string.      |  |Permit   |Allow ads matching this string.      |   6. Type an HTML string to block or permit.   7. Click OK.   8. When you are done, click OK to close the Advanced window.   9. Click OK to close the Ad Blocking window.    |Use text strings to identify ads to block or permit    |[pi|  |                     |c] |  You can control whether Ad Blocking displays specific ads by creating a  list of text strings that identify individual ad banners. Ad Blocking  strings are sections of HTML addresses. If any part of a file \'s address  matches the text string, Ad Blocking automatically blocks the file.  Ad Blocking provides a predefined (Defaults) Ad Blocking list that is used  to determine which images should be blocked when displaying Web pages.  When Ad Blocking is enabled, all Web pages are scanned for the HTML strings  specified in the (Defaults) list. Ad Blocking looks for the blocked strings  within HTML tags that are used to present advertising. The HTML structures  that contain matching strings are removed from the page by Ad Blocking  before the page appears in the Web browser.  Make sure that what you place in the (Defaults) block list isn \'t too  general. For example, www by itself is not a good string to block because  almost every URL includes www. A string like www.uninvitedads is more  effective because it only blocks graphics from the uninvitedads domain  without affecting other sites.  |Modify or remove an Ad Blocking string       |[pic|  |                     |] |  If you later decide that an Ad Blocking string is too restrictive, not  broad enough, or not appropriate, you can change or remove it.  To modify or remove an Ad Blocking string   1. In the main window, double-click Ad Blocking.   2. In the Ad Blocking window, click Advanced.   3. In the left side of the Advanced window, do one of the following:     . To modify or remove a string in the (Defaults) list, click     (Defaults).     . To modify or remove a site-specific string, click the site \'s     name.   4. In the HTML string list, select the string that you want to change.   5. Do one of the following:     . To modify a string, click Modify, then type your changes.     . To remove a string, click Remove.   6. When you are done, click OK to close the Advanced window.   7. Click OK to close the Ad Blocking window.    |Manage advertising filters          |[pic] |  Ad Blocking can block several kinds of ads that appear on Web sites while  you are browsing the Internet.  You can set individual Ad Blocking settings for each user. Supervisor and  Adult users can make changes to program settings. Child and Teenager users  cannot make any changes to Ad Blocking.  ",684);arrFiles[144]=new Array(148,"Intranet/docs/ECDL Revision Guides/mod1scroll.pdf","2006-01-06","Mens fashions, 1700-1780","","","ECDL Module 1 Revision guide  Last revised: May 2005  © learndirect 2005 www.learndirect.co.uk Written by Anne Rooney Project manager - Jane Briggs    Contents  Introduction How to use this guide Getting started Key terms Knowledge top-up: Hardware and software Knowledge top-up: Types of computer Check your knowledge Remind yourself Check your answers Hardware Key terms Knowledge top-up: The CPU Knowledge top-up: Input devices Knowledge top-up: Output devices Check your knowledge Remind yourself Check your answers  © learndirect  2    Contents Storage Key terms Knowledge top-up: Auxiliary storage Knowledge top-up: Computer memory Knowledge top-up: Computer performance Check your knowledge Remind yourself Check your answers Software Key terms Knowledge top-up: Types of software Knowledge top-up: Operating system Knowledge top-up: Graphical user interface Knowledge top-up: Applications Knowledge top-up: Writing software Check your knowledge Remind yourself Check your answers Information networks Key terms Knowledge top-up: Types of network Knowledge top-up: Using the telephone network © learndirect 3    Contents Knowledge top-up: Email Knowledge top-up: The Internet Check your knowledge Remind yourself Check your answers Computers in everyday life Knowledge top-up: Computers at home Knowledge top-up: Computers at work Knowledge top-up: Computers in education Knowledge top-up: Computers in large organisations Knowledge top-up: Computers or people? Knowledge top-up: Health, safety and the environment Knowledge top-up: Using computers appropriatey Check your knowledge Remind yourself Check your answers Security, Copyright and the Law Key terms Knowledge top-up: Security Knowledge top-up: Keeping back ups Knowledge top-up: Computer viruses Knowledge top-up: Copyright © learndirect 4    Contents Knowledge top-up: Data protection Check your knowledge Remind yourself Check your answers All finished! Glossary  © learndirect  5    Introduction  You should read through this revision guide when you feel that you are ready for assessment on Module 1. It will help to refresh your memory and consolidate your learning. It does not reproduce all the learning of the course, but summarises the key points. If you need a further reminder, it tells you which sections of the course materials you should revisit.  How to use this guide  There is a section of this revision guide for each section of the course. Each part of the revision guide has an introduction that outlines the topics covered in the section a list of key terms you should be familiar with ­ if there are any that you don \'t feel you know well, work through the rest of the section carefully one or more knowledge top-up topics to help you recall the material you have learned and fill any gaps in your skills and knowledge check your knowledge questions to help you to make sure that you have understood and remembered the learning covered in the section a `remind yourself \' section which directs you to the appropriate parts of the course materials if you would like to work through any topics again to complete your learning. New words are explained the first time they occur. If you come across a word you don \'t know, and it isn \'t explained, look in the glossary to find its meaning. © learndirect 6    Getting started  When you work with computers in business, in education or at home you are using information technology. This term also covers other electronic equipment used to communicate or work with information, such as hand-held personal organisers (PDAs) and mobile phones. Computers come in different shapes and sizes and are used for a variety of jobs.  Key terms  If your work on the Getting started part of the course is complete, you should be certain that you know what these terms mean: hardware, software mainframe computer, mini computer, personal computer, laptop, network computer.  Knowledge top-up: Hardware and software  Any computer system has two types of component: hardware software. Hardware is the physical objects that make up a computer system. It includes: the box that contains all the electronics of the computer, called the system unit the screen ­ also called the monitor or display © learndirect 7    Getting started the keyboard the mouse any extra items connected to the computer, such as printers and scanners. Software is the computer programs that enable a computer to do the tasks that you want. Programs are sets of instructions. Types of software include: The operating system - this is the software that tells the computer how to work the hardware and respond to the actions you take, such as typing at the keyboard and making choices with the mouse. Applications software ­ software for carrying out your work or using the computer for games or tasks. Examples are word processing software for producing text documents, email software for writing, sending and receiving email messages and a web browser for displaying web pages.  Knowledge top-up: Types of computer  Different types of computer are suitable for different uses. The main types are: mainframe computers mini computers personal computers, including laptops network computers.  © learndirect  8    Getting started Mainframe computers are the largest and most expensive. They can do many tasks at once and handle a huge amount of data (facts and figures). Mainframes are used in large organisations such as banks and government offices.  Lots of people can use a mainframe at the same time. Each person uses a terminal, with its own screen and keyboard. The terminals are connected to the mainframe computer, which does all the computing work. Mini computers are smaller than mainframes but are still larger than most people and organisations need. They are used by many large business and government organisations.  Mini computers can carry out the same type of tasks as a mainframe, but on a smaller scale. They can control several terminals.  © learndirect  9    Getting started Personal computers are the cheapest complete computers. They are widely used in schools, homes and businesses. The computer is complete with a system unit, screen, keyboard and mouse, all of which can sit on one desk.  Laptops are small personal computers that can be carried around. The system unit, screen and keyboard are all in the same case. A laptop can carry out the same tasks as a desktop computer.  Laptops cost slightly more than a desktop personal computer as they are more expensive to make, using smaller and lighter components. Network computers offer a way for businesses and schools to share computer resources between lots of people. Each network computer has a screen, a keyboard and a system unit, but need not have its own hard disk (used to store work and programs). Disk storage space and software can be provided by a powerful computer called a server. All the network computers © learndirect 10    Getting started are connected to the server. Network computers are used in many schools, business and colleges.  As there is only one server for many people, it is cheaper for support staff to maintain the computer system than if each individual had their own desktop computer. Terminals Computers that are linked to a server, a mini computer or a mainframe are called terminals. They may be intelligent terminals, or dumb terminals. Intelligent terminals have their own central processing unit (CPU). This is the part of the computer which carries out calculations and other computing work. Intelligent computers can be used on their own. Personal computers can be linked together into a network so that they can share information and resources such as printers. They then act as intelligent terminals.  © learndirect  11    Getting started Dumb terminals have no CPU. They are entirely dependent on the server, mini or mainframe computer to carry out computing work.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which of these types of computer is the fastest? laptop mini computer mainframe 2. Which of these is NOT an example of software? operating system system box web browser  Remind yourself  If you want to do more work on types of computer - work through the section Getting started: Types of computer. The other topics covered in Getting Started are treated in more detail in later parts of the course, so you will have a chance to revisit these topics as you work through the Revision guide. © learndirect 12    Getting started  Check your answers  1. 2. A mainframe is the fastest type of computer. The system box is a piece of hardware.  © learndirect  13    Hardware  There is a lot of variety in the hardware (pieces of equipment) which make up a computer system. A typical personal computer has these hardware parts: central processing unit (CPU) input devices output devices auxiliary storage devices. Equipment attached to the main computer unit is called peripherals or peripheral devices. So the input, output and many storage devices are all types of peripheral. The CPU, input and output devices are covered in this section. Auxiliary storage devices provide a way for you to save, or store, your own work on the computer. This is covered in the Storage section of the course.  Key terms  If your work on hardware is complete, you should be certain that you know what these terms mean: CPU, megahertz, gigahertz, clock speed input devices output devices © learndirect 14    Hardware peripherals.  Knowledge top-up: The CPU  The CPU is the `brain \' of the computer and carries out all the computing work. It is a silicon chip etched with circuitry. It is very small and is housed inside the system unit, or main case, of the computer.  The CPU handles all the computing work. It reads data from the computer, carries out calculations, and sends the results back to the computer memory to be displayed. The memory is a place for storing information that is currently being used (see Storage). It \'s a bit like... Imagine a desk in an office with an in-tray full of tasks waiting to be dealt with and an out-tray of tasks that are finished. The in- and out-trays are a bit like the computer \'s memory. The person sitting at the desk, doing the tasks, is the equivalent of the CPU. The speed at which the CPU works is called the clock speed of the computer. It is measured in megahertz (MHz) or gigahertz (GHz). © learndirect 15    Hardware 1 MHz = a million cycles per second 1 GhZ = 1000 MHz = 1,000 million cycles per second Different types of processors work at different speeds.  Knowledge top-up: Input devices  Input devices provide a way for you to give information and instructions to the computer. The most common input devices are: a keyboard - used to enter text a mouse - used to indicate positions on the screen, click on buttons and make selections by dragging over an area of the screen. There are many other types of input device:  © learndirect  16    Hardware a scanner is used to copy text or pictures from a piece of paper into the computer  a joystick is used with some computer games as an alternative to the mouse and keyboard as means of controlling what \'s happening on screen  a trackball is like an upside-down mouse; it is used for the same functions as a mouse, often by users who suffer from arm and shoulder pain when using a mouse  a touchpad; on a laptop, a touchpad is a touch-sensitive area and one or two buttons. It is used like a mouse to control the pointer and make selections  © learndirect  17    Hardware  a lightpen is used to draw directly on the screen or on a special graphics tablet. It can be used to indicate items on the screen or to draw pictures  a microphone is used to capture sounds, including speech, to use on the computer  a digital camera is used to take photos which can be read straight into the computer. Pictures are stored on a memory card instead of on a film.  © learndirect  18    Hardware  Knowledge top-up: Output devices  Output devices provide a way for the computer to show you information and results. Examples are the monitor and printer. Output devices provide a way for the computer to show you information and the results of your work. The most common output devices are a monitor, or VDU (visual display unit) - a screen which shows your work on the computer a printer - makes a copy of your work on a sheet of paper, either in black ink or in colours. There are many other types of output device: a plotter makes a paper copy of drawings, such as architectural plans machine tools controlled by a computer may be part of a manufacturing process digital displays (LED and LCD) show information from the computer in lit-up letters and numbers headphones or speakers play sounds from the computer, such as speech or music. a touchscreen is a computer display that responds to touch to indicate items on the display ­ it is used as an output device as well as an input device. A PDA (personal digital assistant) is a hand-held computer that uses a touchscreen for both input and output.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. © learndirect 19    Hardware 1. Put these items in to the right categories ­ input or output devices. Output  Input  keyboard laser printer monitor scanner digital camera lightpen speakers. 2. Which statement about the CPU is NOT true? The CPU acts as the computer \'s `brain \', doing all the calculations The speed at which the CPU works is measured in megahertz or gigahertz All CPUs in Windows computers operate at the same speed. © learndirect 20    Hardware 3. Which of these is NOT a peripheral? touchpad microphone mouse CPU.  Remind yourself  If you want to do more work on the CPU ­ work through the section Hardware: Central processing unit (CPU) input devices - work through the section Hardware: Input devices ­ keyboard and mouse, Hardware: Other input devices, Hardware: Combined input and output devices output devices - work through the section Hardware: Output devices ­ monitors, Hardware: Output devices ­ printers and Hardware: Other output devices.  Check your answers  1. Input keyboard © learndirect Output laser printer 21    Hardware scanner digital camera lightpen 2. 3. The statement `All CPUs in Windows computers operate at the same speed \' is untrue. The speed of the CPU is not related to the operating system. The CPU is not a peripheral ­ it is fixed inside the system box of the computer. monitor speakers  © learndirect  22    Storage  Storage refers to the ways that a computer keeps data and programs. The computer keeps a permanent record of your work and programs, and also holds data in temporary storage ­ memory - while you are working. The amount of storage a computer has also affects the speed at which it can work, so this part of the course also looks at how computer speed is measured.  Key terms  If your work on storage is complete, you should be certain that you know what these terms mean: auxiliary storage format (a disk) memory RAM, ROM, VRAM, working memory bit, byte, kilobyte, megabyte, gigabyte, terabyte computer performance megahertz, gigahertz. If you are confident in all these areas, you may wish to skip this part of the revision guide.  © learndirect  23    Storage  Knowledge top-up: Auxiliary storage  Auxiliary storage is used to keep your own work on the computer, and the programs that you use with the computer. If you create a file that you will want to use again after turning the computer off, or give to someone else to use on a computer, you will need to save it onto an auxiliary storage device. This could be: the hard disk fitted in the computer a writable or rewritable CD or DVD a floppy disk a zip or jaz disk a tape or DAT (digital audio tape) a USB or Flash memory device, such as a memory stick. Some auxiliary storage is inside the computer ­ like the hard disk that is built in. Some is removable, like a floppy disk or CD.  © learndirect  24    Storage  You can \'t usually change the data and programs on a CD-ROM or DVD, and programs that you buy are often provided on these media. Some computers have special, rewritable CD drives, though, which you can use to save your own work. Other media can be used again and again to store different information. Accessing storage The computer can read information from and write information to auxiliary storage at different speeds. The quickest to write to and read from (or access) is the hard disk inside the computer.  © learndirect  25    Storage Formatting disks When you want to use a new disk to hold data, it must be formatted. This removes any old data and adds operating system information which enables the disk to list and store your files. Computers using different types of operating systems ­ such as MacOS and Windows - need disks formatted in different ways. You might buy a disk that is already formatted, in which case you can use it immediately. But remember - just because you don \'t need to format it yourself doesn \'t mean that it hasn \'t been formatted. If you reformat a disk you have used before, any files that were on it will be deleted.  Knowledge top-up: Computer memory  Memory is the way the computer stores information, either permanently or temporarily. There are different types of memory: auxiliary memory read-only memory (ROM) random access memory (RAM). Auxiliary memory is provided by auxiliary storage devices, described above. It is used for keeping work you have developed on the computer so that you can use it again, after turning off the computer. Read-only memory (ROM) cannot be changed. It contains information put into the computer when the computer was made and includes the most basic instructions to make the computer work. © learndirect 26    Storage  It \'s a bit like... A printed book contains information put into it when it \'s made. You can \'t change the information. Random access memory (RAM) is the working memory of the computer. It is used to store programs, documents and files while you are working on them. The contents of RAM change all the time as you work. When the computer is turned off, the contents of RAM are lost ­ the computer `forgets \' them. It \'s a bit like... Think of a whiteboard being used in a class or a meeting. People write and draw on the board to make a point, then rub it off when they want to show something different. RAM is used in the same way.. Many computers can also use VRAM, or virtual memory. The computer uses spare space on the hard disk as though it were extra RAM. Like RAM, VRAM is lost when the computer is turned off.  © learndirect  27    Storage Measuring memory Computer memory and the storage capacity of auxiliary storage devices are measured in bits and bytes. 8 bits = 1 byte; a byte can store one character, such as a letter or number 1024 bytes = 1 kilobyte (Kb) - enough to store about half a page of text 1024 kilobytes = 1 megabyte (Mb) - enough to hold about 500 pages of text 1024 megabtyes = 1 gigabyte (Gb) ­ enough for half a million pages of text 1024 gigabytes = 1 terabyte (Tb) ­ enough for 500 million pages of text These figures are often rounded down to 1000 ­ so 1000 kilobytes = 1 megabyte 1000 megabytes = 1 gigabyte, etc  Knowledge top-up: Computer performance  The speed at which a computer can run is called its operating speed. The factors that determine performance are: the speed of the central processing unit, measured in megahertz the amount of RAM the computer has the amount of spare hard disk space the computer has (which can be used as VRAM) © learndirect 28    Storage the speed of the graphics card, measured in megabytes. The graphics card processes information to show on the screen. A faster card means the picture on the screen can be redrawn more quickly. Processor speed Remember that the speed of the processor in a computer is measured in megahertz (MHz) or even gigahertz (GHz). 1024 megahertz = 1 gigahertz This figure is also often rounded to 1000 megahertz = 1 gigahertz.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. If your computer was running too slowly, which TWO these actions would improve its speed? adding a DVD drive allowing more of the hard disk to be used as VRAM deleting files and programs you no longer need getting a smaller monitor.  © learndirect  29    Storage 2. Which storage device can the computer access most quickly? CD-ROM floppy disk tape hard disk zip disk. 3. Which statement about RAM is TRUE? The information held in RAM is put there when the computer is manufactured and can \'t be changed The amount of RAM your computer has does not affect the speed at which the it works A modern computer has several kilobytes of RAM The information held in RAM is lost if your computer shuts down because of a power failure. 4. Which statement about ROM is TRUE? The information held in ROM is put there when the computer is manufactured and can \'t be changed The amount of ROM your computer has does not affect the speed at which the it works ROM is a form of auxiliary storage  © learndirect  30    Storage The information held in ROM is lost if your computer shuts down because of a power failure. 5. Which statement about floppy disks is UNTRUE? The information on a floppy disk is deleted if you format the disk You can only format a floppy disk once You can buy floppy disks that are already formatted.  Remind yourself  If you want to do more work on auxiliary storage ­ work through the section Storage: Memory storage devices types of memory - work through the section Storage: Types of computer memory and Storage: Measuring memory computer performance - work through the section Storage: Computer performance.  Check your answers  1. These two actions could make your computer run more quickly: allowing more of the hard disk to be used as VRAM deleting files and programs you no longer need. © learndirect 31    Storage 2. 3. 4. 5. The computer can access its hard disk more quickly than it can access other storage devices. The information held in RAM is lost if your computer shuts down because of a power failure. The information held in ROM is put there when the computer is manufactured and can \'t be changed It is not true that you can only format a floppy disk once ­ a floppy disk can be formatted many times, but any information held on it will be lost each time it is formatted.  © learndirect  32    Software  Software is the instructions ­ or programs ­ that a computer follows to carry out tasks. There are different types of software. Some tells the computer how to work. Other software is for carrying out particular types of task, such as writing a document or designing a plan. Choosing the right type of software for a particular task is an important skill. Software is written by computer programmers. They need to break down a task into logical steps and convert the steps into instructions that the computer can follow.  Key terms  If your work on software is complete, you should be certain that you know what these terms mean: operating system graphical user interface applications software analyse, design, programming.  Knowledge top-up: Types of software  No computer can work unless it has software to tell it what to do. There are three very different types of software: the operating system © learndirect 33    Software the graphical user interface applications software. The operating system tells the computer how to start up and run itself. The graphical user interface provides a way for you to see what is happening by presenting your work and programs on the desktop, and to interact with the computer using menus and dialog boxes. Applications are programs that enable you to use the computer to carry out a particular task, such as dealing with email or writing a letter.  Knowledge top-up: Operating system  All computers, however powerful they are, need an operating system. It tells the computer how to work. For instance, it tells it how to display on the screen the text that you have typed, and how to read information from a floppy or hard disk and how to run applications software. The operating system is loaded as soon as you turn the computer on. Before it has loaded, you can \'t do any work with the computer. Different computers use different operating systems. Other software ­ the graphical user interface and applications ­ is designed to work with a particular operating system. Examples of operating systems are DOS, Mac OS, Linux and Unix.  Knowledge top-up: Graphical user interface  A graphical user interface provides a way for you to work with the operating system that is easy to understand and to remember. It is graphical in that it uses pictures (called icons) to © learndirect 34    Software represent (stand for) things on the computer. There are icons for things such as documents you have written, or the printer connected to the computer. It is an interface because it sits between you ­ the user - and the operating system acting as a translator: it shows information going to or from the operating system into pictures and words that you can understand.  A graphical user interface lets you communicate with the computer by choosing options from menus, selecting and moving icons on the desktop, and choosing or typing the answers to questions in dialog boxes. Without a graphical user interface, people have to communicate with computers by typing commands that the computer can understand. So instead of dragging a document to the recycle bin, you would have to type a command to delete the document.  © learndirect  35    Software  Windows is an example of a graphical user interface. Each application runs in its own window, though you can often move or copy information between them. This system of windows, menus, icons and a pointer moved by a mouse is characteristic of all graphical user interfaces.  Knowledge top-up: Applications  Applications are programs to carry out useful tasks on the computer, such as writing documents, keeping a database of information, or creating pictures. Different applications are used for different tasks. A word processing application lets you make text documents, from a simple, short letter to a long report or newsletter that might include pictures and different styles of text. A spreadsheet application lets you work with numbers, calculating and re-calculating to try out different possibilities. It is useful for budgeting, managing accounts, making financial forecasts and calculating figures. It can show tables of figures, and make graphs and charts from them.  © learndirect  36    Software A presentations application lets you make overhead transparencies or a slide presentation to show on the computer. The presentation may combine text, images, charts and sounds. It may also be called a multimedia application. A database application lets you store large amounts of information, such as a catalogue of products or a list of names and contact details. It lets you sort the information in different ways and search through it to find particular items or groups. A web browser lets you look at pages on the world wide web. Graphics applications let you make pictures on the computer. A desktop publishing application lets you make documents with complex arrangements of text and pictures, including several columns of text on a single page. An accounts application lets businesses and other organisations manage all their financial accounts on the computer including payroll, stock control, ledger accounts and invoicing.  Knowledge top-up: Writing software  Software, or computer programs, is written by computer programmers. They follow these steps: identify a problem which can be solved using a computer analyse the problem to work out the steps involved design a program that will tackle the problem  © learndirect  37    Software write the code ­ the instructions ­ using a computer language; these instructions tell the computer what to do at each stage of the task. Writing computer code is called programming test the code to make sure it works. Separate steps or stages are tested, and then the whole program is tested together solve any problems found in testing with further programming. Testing and fixing errors may be repeated several times before the program is finished.  © learndirect  38    Software  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which statement about the operating system is TRUE? All computers use the same operating system. The operating system is the first piece of software to start up every time the computer is turned on. Yahoo is an example of an operating system. 2. Which type of software would be most appropriate for each of these tasks? Spreadsheet Word processor Sales bulletin Multimedia display for a kiosk Plan spending on a project Store f © learndirect 39 Database Presentations package  Task    Software information about products Analyse costs Store customer details  3. 1 2 3 4  Put the stages of software development into order.  completion testing analysis design  © learndirect  40    Software  Remind yourself  If you want to do more work on the operating system ­ work through the section Software: Operating system software the graphical user interface ­ work through the section Software: Graphical user interfaces applications ­ work through the section Software: Applications software and Software: Other applications software writing new software - work through the section Software: How software is developed.  Check your answers  1. The operating system is the first piece of software to start up every time the computer is turned on.  © learndirect  41    Software 2. Task Spreadsheet Word processor Sales bulletin Multimedia display for a kiosk Plan spending on a project Store information about products Analyse costs Store customer details Database Presentations package  © learndirect  42    Software 3. 1 2 3 4 Analysis Design Testing Completion  © learndirect  43    Information networks  A network links computers together so that they can communicate and share resources and information. Computer networks may connect just a few computers in a small area, or computers spread over a wide area, such as a whole city or even different countries. The largest computer network is the Internet, used to carry email and the world wide web.  Key terms  If your work on networks is complete, you should be certain that you know what these terms mean: WAN, LAN ISDN, ADSL, PSTN client, server, resource intranet, extranet, workgroup modem, analog, digital Internet, email, world wide web.  Knowledge top-up: Types of network  A network that connects computers spread over a small geographic area, such as in a single building, is called a Local Area Network (LAN).  © learndirect  44    Information networks A network that connects computers over a wider area ­ even between countries ­ is called a Wide Area Network (WAN).  Structure of a network Many networks are client-server networks. This means that one or more powerful computers called servers provides services for a large number of other computers, called clients. A server might provide an email service, for instance, or connect the client computers to a printer and manage printing for all of them. Intranets and extranets A network within a single organisation, that uses a system of web pages like the world wide web, is called an intranet. A larger network shared between organisations is called an extranet. An extranet is often set up to allow a business to communicate quickly and easily with its customers or suppliers. Both intranets and extranets are like the Internet in that they use web pages and email. They are different in that you need to have been given access rights in order to use them. This © learndirect 45    Information networks means you need permission, and a special user name and password that you give to prove your identity when you want to use the network. Anyone can use the Internet without needing to gain permission or special access rights. Advantages of networks Networking computers enables people to share resources, such as printers, telecommunications services and disk space share work files such as large databases work together on projects by passing documents or parts of documents backwards and forwards move large files between computers quickly and easily share applications software installed on a server. A networked group of computers that lets people share resources and work together on a project is often called a workgroup.  © learndirect  46    Information networks  Knowledge top-up: Using the telephone network  The public telephone network is widely used for linking computers together. The Internet uses the telephone network around the world. Many WANs use the telephone network rather than special cabling, which would be expensive over wide areas.  There are different ways of transmitting information using the telephone network: PSTN, or PSDN, is the Public Switched Telephone (or Data) Network. It is the worldwide telephone network. ISDN is the Integrated Services Digital Network. It is the international standard for transmitting voice and data using digital signals. ADSL is Asynchronous Digital Subscriber Line. It is a method of carrying digital data for the Internet. The information moves more quickly from the Internet to the computer than from the computer to the Internet. © learndirect 47    Information networks Analog and digital The telephone network uses both analog and digital means to move voice and data. An analog signal is continuous. A digital signal is divided into tiny chunks. It \'s a bit like... An analog clock is one with a round face. The hands move round in a smooth, unbroken motion. A digital clock shows numbers in a display: it moves directly from one number to the next in small steps. Analog (left) and digital (right) data  A computer uses digital data. A digital line on a network carries data more quickly than an analog line. To convert data carried over analog phone lines to and from a digital form that a computer can use, the computer needs a modem. A modem connects the computer to the telephone network, converting the data into the form that is needed as it goes to and from the computer. © learndirect 48    Information networks  Some modems work more quickly than others. A faster modem can transfer more data than a slow modem in the same amount of time. The speed of a modem is measured in kilobits per second (Kbps). A modem that works at 256 Kbps can move data more quickly than one that works at 56 Kbps.  Knowledge top-up: Email  Email, or electronic mail, is a way of sending messages and files to another computer user. Email is carried over the Internet, using the worldwide phone network and satellite communications. Each person who wants to use email needs an email address. In order to send an email message to someone, you need to know their email address.  Using email, you can send text and also pictures, spreadsheets, documents and even applications to other email users anywhere in the world. Very large files, though, can \'t be sent  © learndirect  49    Information networks by email. Email is a very quick, cheap way of communicating. A file sent with an email message is called an attachment. An internet service provider (ISP) provides access to the Internet. You will need to have an account with an ISP if you want to send email. Through the ISP \'s computer, your own computer can link up with all the other computers connected to the Internet.  Knowledge top-up: The Internet  The Internet is a huge, worldwide network of computers linked together using the telephone network. Computers connected to the Internet range from mainframes to personal computers, and even handheld computers and some types of mobile phone. You can use the Internet to exchange files and information with someone using a completely different type of computer from your own.  © learndirect  50    Information networks A computer connected to the Internet can send data and files to any other computer on the Internet. It can also send email messages and use the world wide web. No single organisation owns or controls the Internet, and anyone can use it as long as they have a connected computer. The Internet grew out of work by American universities and the American military using linked computers to move data around. Now, anyone can distribute information on the Internet or put up web pages ­ no licence or permission is needed. The world wide web The world wide web is a vast collection of linked pages ­ documents made of text and pictures ­ held on different computers all around the world. If your computer is connected to the Internet, you can look at these pages. Although the world wide web uses the Internet, the two are not the same thing. The Internet is the global network of computers. The world wide web is the collection of linked pages that these computers can display. To use the world wide web and look at web pages you need an application called a web browser. This displays the pages and allows you to follow links between pages. Examples of web browsers are Internet Explorer and Netscape Navigator. To find the web pages you want, you will probably need to use a search engine. With this, you specify words to look for on web pages, and the search engine looks at its list of pages on the world wide web to find pages that match what you have asked for. Examples of popular search engines are Yahoo! and Google.  © learndirect  51    Information networks  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which statement about the Internet is TRUE? It is a collection of linked pages you can look at using a web browser You need a licence to use the Internet It is a huge network of linked computers It is an example of a LAN 2. Which statement about intranets is TRUE? An intranet can be accessed by anyone An intranet is a closed network for an organisation or group of organisations You can \'t look at web pages on an intranet 3. Which of these describes ADSL? The normal phone lines A digital line used for data transmission A digital line used for only for voice transmission 4. Which statement about networks is TRUE? Computers connected together on a network can \'t share disk space © learndirect 52    Information networks Computers connected together on a network can \'t share a printer Computers connected together on a network can \'t share an Internet connection Computers connected together on a network can \'t share a keyboard 5. Which one of the following can you NOT send as an attachment with email? A digital photograph A full-length film A music file The draft text of a book.  Remind yourself  If you want to do more work on types of network ­ work through the section Information networks: LAN and WAN the telephone network - work through the section Information networks: The telephone network in computing email - work through the section Information networks: Electronic mail the Internet - work through the section Information networks: The Internet.  © learndirect  53    Information networks  Check your answers  1. 2. 3. 4. 5. The Internet is a huge network of linked computers. An intranet is a closed network for an organisation or group of organisations. ADSL is a digital line used for data transmission. Computers connected together on a network can \'t share a keyboard. A full-length film is too large to send by email.  © learndirect  54    Computers in everyday life  We encounter computers in all areas of life ­ at home, at college, at work and in our dealings with organisations like banks, shops, local authorities and phone providers.  Knowledge top-up: Computers at home  Many people have computers at home, either for leisure use or to help with their work. Home computers can be used for: word processing ­ writing personal letters and documents or working at home spreadsheets ­ managing personal finances or working at home databases and personal organiser tools ­ managing contacts, hobbies and your diary music ­ listening to and composing music, and downloading (copying to your computer) music over the Internet games shopping on the Internet. Some people use digital television instead of a personal computer to use the Internet and send email from home. E-commerce E-commerce is shopping online ­ buying goods and services over the Internet. You can buy a huge range of items online, from sellers around the world. It \'s very convenient, and you can © learndirect 55    Computers in everyday life often get better prices and a wider choice than by visiting your local shops. You can also shop at any time of the day and night ­ you don \'t need to wait for the shops to be open. Your order will be entered on the seller \'s computer system immediately.  To protect yourself from losing money when you shop online, you need to be careful. Use a website you have heard of, and that has a good reputation. If you buy from a website abroad, you aren \'t protected by British law. The law of the country in which the website is based will apply. It might be hard to get your money back if you have a complaint. You will need to give your credit card details to buy online. Look for a sign that the website is secure so that your card details will be safe ­ the web address of the page that asks for your details should start `https:// \'. If you use a website that is not secure, you may lose money.  © learndirect  56    Computers in everyday life Check how much you need to pay for delivery or shipping so that you are not surprised by the extra cost. Music Many people download music from the Internet. Downloading or sharing music without the permission of the owner of the copyright is illegal. Make sure you use legal sites and pay for any music which should be paid for. There is more about copyright in the section Security, Copyright and the Law.  Knowledge top-up: Computers at work  Nearly all businesses use computers in one way or another. They may use word processing or desktop publishing software to produce documents spreadsheets to handle simple accounts, to prepare budgets and forecasts and to carry out calculations databases to manage lists of clients, suppliers and products a presentations application to prepare slide shows and onscreen presentations for marketing and publicity accounting software to manage all their financial accounts including payroll, stock control, ledgers and tax returns  © learndirect  57    Computers in everyday life  email software to keep in touch with clients and suppliers e-commerce software to sell their goods or services on the world wide web or trade online with suppliers video conferencing software to stage online `meetings \'. This allows people around the world to see and hear each other by sending video images and sound over the Internet. Teleworking The Internet has made it possible for many people to work from home, using a computer to keep in touch with their employer \'s office or work place. This is called teleworking. The employer provides a computer and communications equipment for the employee to use at home, and gives them the same management support as if they were in the office. Many people enjoy teleworking and find it suits their lifestyle better than travelling to work. They enjoy benefits such as: flexible working hours spending less on travel to work (though most teleworkers visit the office sometimes) being able to focus on one task without being distracted by other demands of the workplace © learndirect 58    Computers in everyday life the convenience of being in the house. There are disadvantages, too: some people don \'t like their work being ever-present in their home social and professional contact with work colleagues is lost. Employers benefit as teleworking usually makes workers more productive. Although the cost of communications increases, they may save on rent as less office space is needed.  Knowledge top-up: Computers in education  Computers are used in education to help manage schools and colleges, tracking students \' courses and progress and organising timetables provide learning online as distance learning or interactive learning in the classroom carry out research, homework and projects. Computer-based training (CBT) uses computers to deliver learning in a wide range of subjects without the need for a teacher. Students learn from materials on the computer, including text, pictures and software that lets them try out different situations, tasks and experiences. Programs that provide models of real-life situations and tasks to try are called simulation. They can give valuable training in areas that are dangerous, difficult or expensive, such as flying a plane or working with weapons. E-learning is the name given to learning using materials on the computer. E-learning often uses interactive multimedia materials. These have text, images and activities to try, with feedback © learndirect 59    Computers in everyday life on the student \'s performance given immediately by the computer. Advantages of e-learning include: students can work at their own pace learning can be fitted in around other commitments a lesson can be stopped and restarted if necessary a lesson can be repeated if the student needs more practice multimedia materials can be exciting and engaging, making learning more enjoyable and sometimes easier simulations can give students experience of situations or tasks easily and safely. Disadvantages of using e-learning methods without the help of a teacher are: the computer can \'t explain the topic in a different way if the student is stuck or doesn \'t understand some people miss the social aspect of being in a classroom with other learners some people miss the personal contact and attention of a teacher unlike a teacher, the computer can \'t identify and help with specific learning difficulties unlike a teacher, the computer can \'t give advice or help on related topics such as study skills or careers.  © learndirect  60    Computers in everyday life  Knowledge top-up: Computers in large organisations  Large organisations use computers in all areas of their business and administration to deal with the huge amounts of data that must be handled efficiently. All types of organisations use computers, including: businesses hospitals and doctors \' surgeries banks government departments. Computers in business Computers are useful for tasks which follow rules and are always the same. Common uses of computers in business are: Business administration systems are used to manage payroll, work loads, employees \' holiday and training, to analyse sales and performance, process customer orders, produce invoices, control stock and provide automated or online customer support. Insurance companies use computers to keep records of customers \' accounts and policies, to process insurance claims and payouts, to make quotations and to calculate premiums and other payments. Airlines sell plane tickets online. More and more people buy flights online, as they can easily see all the timetable information and compare prices. Computers are used to maintain the timetables online, to quote prices for tickets, take customers \' orders for tickets and track lists of passengers. © learndirect 61    Computers in everyday life Most banks now allow customers to do their banking online. This means customers can use the Internet to manage their money, apply for loans and credit cards, and make payments, such as utility bills and credit cards bills from their computers. There are many areas of business that are still better handled by people than computers. These are the areas where relationships between people are important, such as recruiting staff, negotiating pay and other benefits, managing relations between staff, providing a helpline for customers, disciplinary matters, choosing people for promotion or motivating staff. Computers in healthcare Many aspects of healthcare are managed by computers. These are areas in which facts and figures are involved. Administrative tasks such as managing bed availability and scheduling operations and appointments are carried out using computers. Patients \' medical records are stored in large computer databases. Hospital finances are managed on computers. Information about different medical problems and about medicines and treatments is available in large medical databases.  © learndirect  62    Computers in everyday life  Ambulances are managed by computer, and computers work out the routes they should take through traffic. Much medical equipment is run by computers, from life support systems to the different types of scanner used to make images of the body. Surgical equipment is often controlled by computer. Many other areas of healthcare still depend on the personal touch. Only a person can give nursing care, counsel a patient or bereaved relative, run a support group or interpret a patient \'s behaviour and symptoms to give a diagnosis. Computers and banking The staff at a bank use computers all the time to keep track of the money that is passed backwards and forwards and to track foreign exchange rates. © learndirect 63    Computers in everyday life As a customer in a bank, you can use computers to withdraw money from your account at a cashpoint machine, see a statement, check the balance on your account and even apply for loans or credit cards. You can use online banking to manage your money from home, with your own computer. Government and computers Both local and national government departments use computers to store and analyse information. For instance, the government uses computers to handle public records ­ information about the population, such as census information and details about passports and vehicle registration are held on computers administration ­ social welfare payments including pensions and benefits are all handled by computers; licence fees for televisions and cars are collected with the help of computers elections - votes in an election may be counted by computer, avoiding human errors in counting information - about taxes, grants, health warnings, new laws and government decisions or consultations can all be found online, as the government publishes lots of information for the public on its websites.  © learndirect  64    Computers in everyday life  Knowledge top-up: Computers or people?  Computers are useful for many tasks, but there are a few disadvantages to using them. Advantages of using computers They don \'t get tired, cross or frustrated Computers can draw together and compare lots of facts and figures quickly They can be used to produce and revise complex documents with little effort Computers carry out calculations very quickly and accurately They are consistent ­ the same task will be done in the same way and with the same result every time Computers can store a vast amount of information in a very small space Tasks which require great accuracy and speed, but no imagination or interaction with people are handled well by computers. Computers are useful for © learndirect 65 People need to be trained to use computers, which takes time and money Some people are intimidated by computers Disadvantages of using computers Computers can break down They an be expensive    Computers in everyday life working hostile environments carrying out dangerous tasks running other machinery handling very repetitive work. People are much better than computers at jobs that require: personal contact decisions that may be different every time human judgement, creativity or intuition taking into account people \'s feelings.  Knowledge top-up: Health, safety and the environment  There are important safety to issues to bear in mind when you use computers. These relate to: the hardware you use your own behaviour the environment. Safety and hardware Computers are electrical equipment, so you need to be careful with them in the same way as you would be other electrical equipment. So don \'t leave trailing flexes © learndirect 66    Computers in everyday life don \'t plug too many things into the same socket ­ use one socket for each PC don \'t touch the internal parts of the computer replace any damaged plugs or cables don \'t use liquids near them don \'t pile things on top of equipment that may get hot, or where they can block the cooling fan ­ so don \'t put the monitor on top of the system case unless you use a suitable monitor stand make sure there is good ventilation to remove heat produced by the equipment. Safe behaviour Some health problems may be caused by careless use of computers. Follow these guidelines to keep yourself safe. Sit with your eyes level with the top of the monitor. Sit 60 cm (24 inches) from your monitor and at least the same distance from anyone else \'s monitor.  © learndirect  67    Computers in everyday life  Use a screen with a high refresh rate to avoid flicker which could cause eyestrain. Work in good light that is not too bright and doesn \'t reflect off the screen. Don \'t sit facing the window or turn the screen contrast up too high - the high contrast between the screen and the rest of your field of vision can cause eyestrain. If there is glare from your monitor, use a monitor filter. Put the keyboard where you can use it comfortably, with your arms sloping downwards slightly and not resting on any sharp edges. Make sure your wrists and elbows are properly supported ­ you might want to use a wrist support to help. Vary your activity and take breaks to avoid RSI ­ repetitive strain injury ­ from making the same movements all the time. © learndirect 68    Computers in everyday life Use a well-adjusted, stable chair that supports your back. A proper computer operator \'s chair will help you to avoid back and shoulder pain. Don \'t slouch! Good posture will protect your back and help you avoid fatigue. Sit with your feet flat on the floor to reduce strain on your back. Take frequent breaks to walk around, and move your eyes away from the screen every few minutes to give them a rest. Avoid too much noise by shielding or moving away noisy equipment such as printers. The environment It is not only you but the environment that can be damaged by thoughtless computer use. To minimise the impact on the environment: recycle toner cartridges from printers re-ink and re-use ribbons from older printers try to buy computers with recyclable parts and sold in recyclable, biodegradable packaging recycle paper from all printers turn the monitor off if you are not using the computer, but need to leave the computer on (eg for back-up procedures or for it to complete a task) buy computers with energy-saving options and use those options ­ such as running on standby when not in use, or switching the screen off rather than starting a screensaver use tutorials and manuals on screen rather than buying paper copies.  © learndirect  69    Computers in everyday life Think about whether you need to print each document before doing so. Some documents can be used in electronic form, including: working drafts of documents documents that change frequently or are often updated announcements sent out to lots of people, such as to all staff help information for software email messages. You will probably need to print documents such as: official documents such as guarantees, contracts and formal agreements, certificates, and payslips documents that someone else needs to fill in, such as application forms documents that need very careful checking or proof-reading (this is hard to do on screen) documents you need to use away from the computer, like recipes, instructions and items that need to be displayed such as posters or safety regulations.  Knowledge top-up: Using computers appropriately  Most organisations have rules or guidelines covering how computers should be used. They are likely to include: using email and the Internet only for work purposes, with inappropriate web sites banned  © learndirect  70    Computers in everyday life  not saying anything damaging to the company in email, including sending offensive email. The organisation is legally bound to make sure its computers are not used for illegal purposes.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which of these tasks in a hospital would be better handled by a person than by a computer? Allocating beds Fixing appointment times Counselling relatives Keeping track of stocks of medicines  © learndirect  71    Computers in everyday life 2. Which of these statements about teleworking is TRUE? Employers end up paying more rent It is more difficult to fit around domestic responsibilities than working in an employer \'s office Teleworkers are less productive than on-site workers Costs for communications technology increase when people start teleworking. 3. Which of these tasks is better handled by computers than by people? Analysing census and population data Supporting people with learning difficulties Assessing claims for invalidity benefit 4. Which of these is NOT good computer safety practice? Taking a break from the screen at regular intervals Using a wrist or elbow support Sitting so that your eyes are no more than 30 cm from the monitor Keeping your feet flat on the floor. 5. Which of these practices will NOT minimise damage to the environment? Recycling all used toner cartridges and ribbons from printers Using a monitor with a high refresh rate © learndirect 72    Computers in everyday life Reading all email on screen only Turning off the power to computers when they are not being used. 6. Which TWO types of document can you usually avoid printing? Incoming email messages Questionnaires to use in a survey Examination certificates Software help information.  Remind yourself  If you want to do more work on how people use computers at home ­ work through the section Computers in everyday life: Computers in the home computers in the workplace - work through the section Computers in everyday life: Computers at work computers in education - work through the section Computers in everyday life: Computers in education how large organisations use computers - work through the section Computers in everyday life: Computers in large organisations tasks best suited to computers and tasks best suited to people - work through the section Computers in everyday life: Computers vs. people © learndirect 73    Computers in everyday life aspects of health and safety and protecting the environment - work through the section Computers in everyday life: Health, safety and the environment proper use of computers at work - work through the section Computers in everyday life: Using computers appropriately.  Check your answers  1. 2. 3. 4. 5. 6. Counselling relatives is a task that needs to be carried out by a person. Costs for communications technology increase when people start teleworking because people need to have a computer connected to the Internet at home. Analysing census and population data is best carried out by a computer as it involves repeated calculations. Sitting so that your eyes are no more than 30 cm from the monitor can lead to eye strain; you should sit with your eyes at least 60 cm from the monitor. Using a monitor with a high refresh rate is good for your eyes but does not help the environment. Incoming email messages and software help information should both be read on screen to avoid wasting paper.  © learndirect  74    Security, copyright and the law  Computers are often used to store and work with very sensitive and valuable information. Keeping this information safe ­ both from loss and from people who should not see it ­ requires careful security procedures. Information is owned by people and organisations, and owners have a right to protect their valuable information. These rights are protected by law.  Key terms  If your work on security and legal issues is complete, you should be certain that you know what these terms mean: security user name, password, access rights, encryption firewall, hacker back up copyright, single-user licence, multi-user licence, site licence, freeware, shareware, public domain software.  © learndirect  75    Security, copyright and the law  Knowledge top-up: Security  Sensitive information kept by a business organisation ranges from details of new products or services to financial data and personal information about staff. Employers should have properly documented security procedures that explain how to keep sensitive data secure and what to do if a breach of security occurs. The policy and their responsibilities under it must be explained to all employees. Common security measures are: requiring employees to sign an agreement not to share information with other people giving each person a separate account on a computer network to control which files they are allowed to use or see using encryption to make files unreadable without a special code or key to turn them back into normal text setting up firewalls to prevent unauthorised people outside the organisation looking at files. Accounts and passwords Each person has an account on the computer and a unique user name (or ID) and password. The ID is not secret. It identifies each person who can use the network, so each ID must be different. The password is a secret code word that must be given to prove the identity of the user.  © learndirect  76    Security, copyright and the law You should choose a password that other people can \'t guess and change it frequently. A password should include both numbers and letters. Don \'t use the same password for everything ­ the risks are greater if someone discovers your single password. The system administrator sets access rights for each user. These set out which files each user is allowed to use, and what they are allowed to do with them ­ whether they can only look at them, or whether they can make changes to them. For example, only people who work in the accounts department may be able to look at financial files.  When a user wants to use the computer, they have to log on, giving their user name and password. With this, the computer can look up the person \'s access rights and control what they can do on the network.  © learndirect  77    Security, copyright and the law  Firewalls A firewall is software that prevents people outside an organisation breaking into the network and looking at or changing the files held on the computers. Businesses are at danger from hackers ­ criminal programmers who break into networks to steal or change data. Some do it only to prove they can, but others intend to damage or steal sensitive information.  © learndirect  78    Security, copyright and the law The firewall controls data going into and out of the network and provides a barrier few hackers can break through. Encryption Encryption means turning words and numbers into a code. This is done with a key, a special bit of software that codes the data in a particular way. The key is needed to unlock or unencrypt the information.  Encryption is often used to keep information safe while it is being sent over the Internet. If the message is intercepted, it means nothing without the key to decipher it. Theft Computer files can also be lost to thieves taking the physical objects on which they are stored. Laptops and PDAs, being small and portable, are at high risk of being stolen. Besides the cost of replacing the equipment, losing data stored on them can cause extra expense. To guard against this extra loss, it \'s important to make frequent back ups (extra copies) of important data. © learndirect 79    Security, copyright and the law A stolen laptop or PDA can put valuable or sensitive information into the wrong hands. To make it hard to see this information, protect your laptop or PDA with a password. If your laptop or PDA is stolen, you will still lose information that is not backed up, but at least other people can \'t use it.  Knowledge top-up: Keeping back ups  A back up is an extra copy of your work that you keep in case something happens to the original copy. You should back up all your important files frequently, including lists of contacts and important email messages. You should also save your work often as you work on it, in case anything goes wrong.  Making back ups A small file can be backed up onto a floppy disk. A larger file might be compressed ­ using special software that makes the file smaller ­ so that it will fit on a floppy disk, or can be split between floppy disks.  © learndirect  80    Security, copyright and the law To back up a very large file, a group of files or even your whole hard disk, you will probably use a file server with a lot of hard disk space, a tape drive or writable CDs. A floppy disk is useful for backing up small files, such as word processed documents up to 1.44 Mb in size. A writable CD is useful for backing up large files or collections of files up to 600Mb in size. A tape drive is useful for backing up very large files or collections of files up to about 2 Gb. A network server hard disk is useful for backing up very large collections of files up to several gigabytes. Files you have finished working on need to be backed up and kept. This is called archiving. Many organisations archive finished work onto tape drives. To be safe, back ups should be kept in a different building, in a fireproof container.  Knowledge top-up: Computer viruses  A computer virus is a rogue application that spreads from one computer to another and may do serious damage. Most viruses are spread over the Internet, using email, or are downloaded with applications from the Internet. They can also be spread by moving floppy disks between computers. The virus attaches itself to another program and moves around with that program. Once it is on a disk, it can spread to other programs on the same disk. It can disrupt or destroy your work and even make the hard disk completely unusable.  © learndirect  81    Security, copyright and the law  Usually, running an anti-virus program will disinfect the computer, removing the virus from it. But damage to files that has already been done will not be reversed by removing the virus. Avoiding viruses To prevent your computer getting a virus, you should: Use anti-virus software, running all the time on your computer, and make sure it is up-todate (download updates frequently). Run a virus check on all your hard disks when you first get the anti-virus software and at frequent intervals afterwards ­ you can schedule the computer to do this for you. Use the anti-virus software to check any disks from anyone else that you put into your computer.  © learndirect  82    Security, copyright and the law Don \'t open email messages that look suspicious ­ perhaps from people you don \'t know, with strange subject lines. Use a virus checker to check any attachments you receive with email before opening them. If you get an unexpected attachment with email from an address you don \'t recognise, don \'t open it at all. Make sure your anti-virus software is checking everything that comes in to your computer from the Internet as well as from disks. Check your own disks if they have been used in another computer. Check any applications you buy before you install them. Don \'t borrow or copy applications from other people. Avoid downloading applications from the Internet, and check them if you do. Lock or write-protect disks if you are only reading information from them ­ then nothing can be copied onto them. Visit the website for your anti-virus software frequently. It will have updates and information about viruses that you need to know about. New viruses appear all the time, so it is important to keep your anti-virus software and your own knowledge up to date.  Knowledge top-up: Copyright  Copyright protects people who create books, music, software and pictures. The person who creates a work keeps the rights to it even though they sell copies. Copyright law sets out how people may copy or use creations like these. Copyright applies to all computer software and © learndirect 83    Security, copyright and the law text, pictures and music on the Internet ­ the person or organisation that created them owns the rights to these. Of course, you own the copyright to things you create yourself. You can copy your own digital photos to a CD and give them to someone else, or scan in a picture you have created yourself and put it on a web page. Copyright and the Internet Text and pictures published on the Internet are protected by copyright in the same way as if they were printed in a book. Although the Internet makes it easy to copy and download pictures, text and music it is illegal to do so without the permission of the copyright holder. For instance, you may not copy a picture from a website to use in work of your own, or make a copy of a program you have downloaded to give to a friend (even if you have paid for your own copy of the program). If you want to publish something ­ whether on paper, on CD, on disk or on the Internet - you will need permission from the copyright holder for anything you include that you did not create yourself. Software licences When you buy a software application, you buy a right (or licence) to use it. You can \'t make lots of copies and give them away or sell them, or even use them on more than one computer of your own. A single-user licence lets you use the software you buy on one computer. More than one person may use the computer, but not at the same time. For instance, if you have a word processing program on a computer at home, every member of the family ­ and any visitors © learndirect 84    Security, copyright and the law ­ may use the program. But you may not install it on lots of computers at home, even if you will be the only person to use them.  A multi-user licence or site licence is bought by an organisation that wants many people to use the software at the same time, on different computers. Usually, they will have to buy a licence for a set number of users, such as 2-5, 6-10, 11-25, and so on.  When you buy software, you must read the licensing conditions carefully. Installing the software means you accept the conditions. © learndirect 85    Security, copyright and the law  Usually, the conditions include: You may make one copy of the software as a back up. You may install the software on one computer. You may NOT make extra copies of the software to put on other computers, to give away or to sell. You may NOT adapt the software (make changes to it). Special cases Some software is rather different: shareware is software that is given away free for a trial period. If you carry on using the software after the trial, you must pay for it freeware is software that is given away free and you never need to pay for it. It is still copyright, though public domain software is given away free and can be freely copied and distributed and usually even changed. It is copyright-free. © learndirect 86    Security, copyright and the law  Knowledge top-up: Data protection  Businesses and government departments are keeping more and more details about people on computers. To protect people from mis-use of this information, most countries have data protection laws. These set out how personal data can be collected, stored and used.  An organisation should have a policy covering data security; employers must make sure all staff know how they must handle confidential data. This policy applies to all personal details, not just those held on computers. Organisations that hold personal data, and employees who work with it, are legally bound to look after it properly and use it correctly. It is a criminal offence to share personal details or use them for a purpose they were not intended for. You or your organisation could end up in court for breaking data protection laws. Government departments National and local government departments need to hold details about people to help with planning, administration and providing services such as healthcare, roads and education. Many © learndirect 87    Security, copyright and the law have access to a personal register of details about individuals. Each personal register records information such as name, address and social security number.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which TWO of these are you usually allowed to do with software you buy? Make an additional copy to share with a friend, as long as you don \'t charge your friend for the copy Make an additional copy to keep as a back up Copy parts of the software to use in software of your own Sell documents or multimedia presentations that you make using the software.  © learndirect  88    Security, copyright and the law 2. Which of the following is TRUE about computer viruses? Your computer cannot get a virus unless it is connected to the Internet You must update your anti-virus software once a year Your computer can sometimes get a virus if you download software or files from the Internet Your computer can be infected with a virus by receiving an infected email, even if you don \'t open the email message 3. What is the purpose of data protection laws? To protect businesses from collecting and using information that is untrue To protect people from having information about them misused, or shared without their permission To prevent state authorities having to reveal sensitive or secret information To make sure organisations only collect information which is useful to them 4. Which of the following precautions should you take with your passwords? Always use the same password for everything so that you don \'t forget any passwords Keep the same password for at least a year Write your password down somewhere that you can easily find it Mix letters and numbers in your password  © learndirect  89    Security, copyright and the law 5. Which of the following statements is TRUE? You don \'t need to pay for shareware if you stop using it after a short period You don \'t ever need to pay for shareware You can copy and adapt freeware as it is copyright-free If you have a single-user licence for software, you can install it on more than one computer as long as you are the only person who uses those computers (such as your own desktop and laptop computers).  Remind yourself  If you want to do more work on security ­ work through the section Security, copyright and the law: Security keeping back ups - work through the section Security, copyright and the law: Backing up your files computer viruses - work through the section Security, copyright and the law: Computer viruses copyright - work through the section Security, copyright and the law: Copyright data protection - work through the section Security, copyright and the law: Data protection legislation.  © learndirect  90    Security, copyright and the law  Check your answers  1. You may usually Make an additional copy to keep as a back up Sell documents or multimedia presentations that you make using the software. 2. 3. 4. 5. Your computer can sometimes get a virus if you download software or files from the Internet Data protection laws exist to protect people from having information about them misused, or shared without their permission. You should always mix letters and numbers in your password You don \'t need to pay for shareware if you stop using it after a short evaluation period  © learndirect  91    All finished!  Once you have read through the Revision guide and revisited any areas of the course you want to work through again, you are ready to take your assessment. Good luck!  © learndirect  92    Glossary  access rights ADSL analog anti-virus software archive attachment back up client client-server network copyright data protection  setting that controls what you may do on the computer network Asynchronous Digital Subscriber Line ­ line for transferring data that receives data are a higher speed than it sends it continuous data or measurement of data, not broken into discrete chunks or steps software to protect a computer from being infected with computer viruses move data from the computer for long-term storage when it is no longer needed regularly file sent with an email message extra copy of data or programs kept for security computer connected to a server on a network network in which client computers are connected to a server protection of the rights of the creator of artistic or original works, including software regulations controlling the use and storage of data about individuals  © learndirect  93    Glossary digital disinfect download e-commerce e-learning email encryption extranet firewall freeware hacker interactive Internet internet service provider © learndirect data divided into discrete chunks, or measurement by discrete steps remove viruses from a computer, disk or file copy information from the Internet to your computer business transactions carried out online learning carried out using computers, often online electronic message sent between computers connected to the Internet turning a file or message into code so that it cannot be read without a special key to decode it private network connecting organisations or business sites and using web pages software or hardware barrier to restrict the traffic of information between a computer system and the Internet software that can be used and distributed without payment programmer who breaks into computer systems without authority computer system or program that lets you interact with it, responding to your actions and choices worldwide network of linked computers (ISP) organisation that provides access to the Internet to individuals and organisations 94    Glossary intranet ISDN key licence private network within an organisation, with a system of web pages like the world wide web Integrated Services Digital Network - international standard for transmitting voice and data using digital signals code to unlock or unencrypt files that have been locked or encrypted for security permission to use software as long as specified conditions are met  Local Area Network (LAN) network of computers spread over a small geographic area modem monitor filter multimedia multi-user licence network online banking online shopping password © learndirect device to connect a computer to the telephone network so that it can use the Internet flat panel that covers a monitor to reduce screen glare software that combines text, images, sound and sometimes moving images a licence to install a piece of software on more than one computer at once collection of computers linked together by cabling or radio waves so that they can share data and resources carrying out financial activities such as paying bills and transferring money using the Internet buying goods and services over the Internet secret word used to confirm a user \'s identity 95    Glossary PSTN/PSDN public domain software refresh rate resources RSI public switched telephone (or data) network ­ ordinary phone lines software which can be freely used, copied, adapted and redistributed frequency (per second) at which the picture on a screen is redrawn useful facilities such as printers, disk space or Internet connectivity repetitive strain injury ­ damage caused to the body through repeating the same small movements, such as those involved in using a mouse screensaver search engine server moving image that can be set to appear on the screen when you are not using the computer web page used to search the world wide web for other web pages computer which provides services ­ such as printing, running software, or disk storage space ­ to other computers connected to it on a network shareware simulation single-user licence site licence software that can be tried for free, but must be paid for if you continue to use it after the trial period a copy in computer software of a real-life situation or activity licence to use software on a single computer licence to use software on several computers on the same site (physical location) © learndirect 96    Glossary teleworking toner user name video conferencing using computers and other telecommunications equipment to work at a distance from the employer \'s site, usually from home powdered ink used in printers name used to identify a computer user to access a personal account on the computer, the network or a website using video cameras and sound equipment to set up a conference over a long distance, with sounds and images from participants carried over the Internet virus web browser web page website malicious computer program that can cause damage software for displaying web pages single page of text and images viewed on the world wide web or other network collection of web pages  Wide Area Network (WAN) network of computers spread over a wide geographic area workgroup world wide web write-protect group of networked computers collection of web pages kept on computers around the world that can be viewed using the Internet protect a computer disk so that its contents cannot be changed  © learndirect  97    ",960);arrFiles[145]=new Array(149,"Intranet/docs/ECDL Revision Guides/mod2scroll.pdf","2006-01-06","Mens fashions, 1700-1780","","","Revision guide: Module 2 ­ Using your computer  Last revised: July 2005  Copyright All materials including content, graphics, text and design ( Materials ) are owned by and controlled by Ufi Limited ( Ufi ) © Copyright Ufi Limited 2005 all rights reserved, except where otherwise indicated. Certain third party materials will be used from time to time. You are granted a limited licence and may use the Materials for personal noncom m ercial use relating to learndirect. The Materials in whole or in part may not be modified reproduced republished uploaded posted transmitted displayed distributed or exploited in any way. Such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Ufi or in the case of material licensed to Ufi the owners of such material. Acknowledgements Developed for learndirect and provided to Ufi Limited by Anne Rooney.    Contents  Introduction How to use this guide A typical computer system Key terms Knowledge top-up: Parts of a PC Knowledge top-up: Data storage Knowledge top-up: The operating system Knowledge top-up: Applications Knowledge top-up: Computers and the law Check your knowledge Remind yourself Check your answers Looking at the desktop Key terms Knowledge top-up: Starting the computer Knowledge top-up: Icons Knowledge top-up: Windows Knowledge top-up: Menus Knowledge top-up: Shutting down the computer © learndirect 6 6 7 7 7 8 11 12 12 13 14 14 15 15 15 16 17 21 23 2    Contents Check your knowledge Remind yourself Check your answers Working with Windows Explorer Key terms Knowledge top-up: Looking at Windows Explorer Knowledge top-up: Selecting items Knowledge top-up: Organising your work Knowledge top-up: File types Knowledge top-up: Finding files Check your knowledge Remind yourself Check your answers Working with text Key terms Knowledge top-up: Introducing Notepad and WordPad Knowledge top-up: Saving your work Knowledge top-up: Opening documents Knowledge top-up: Printing your work Knowledge top-up: Finishing work Knowledge top-up: Dealing with problems Check your knowledge © learndirect 23 24 25 26 26 26 29 30 33 36 39 41 41 42 42 42 43 45 46 47 48 49 3    Contents Remind yourself Check your answers Choosing settings Key terms Knowledge top-up: Using the Control Panel Knowledge top-up: Display settings Knowledge top-up: Other settings Check your knowledge Remind yourself Check your answers Adding hardware and software to your computer Key terms Knowledge top-up: Adding a new printer Knowledge top-up: Adding new software Knowledge top-up: Removing software Check your knowledge Remind yourself Check your answers Looking after files on your PC Key terms Knowledge top-up: Avoiding viruses Knowledge top-up: Back-up copies of your work © learndirect 50 51 52 52 52 54 57 60 61 62 63 63 63 66 66 67 68 69 70 70 70 71 4    Contents Knowledge top-up: Compressing files Knowledge top-up: Protecting a file Knowledge top-up: Taking a snapshot of the screen Check your knowledge Remind yourself Check your answers Looking after your PC Key terms Knowledge top-up: Looking after your hardware Knowledge top-up: Looking after the hard disk Knowledge top-up: Keeping information about your computer Check your knowledge Remind yourself Check your answers All finished! Glossary 72 72 73 74 75 76 77 77 77 78 79 80 81 81 82 83  © learndirect  5    Introduction  You should read through this revision guide when you feel that you are ready for assessment on Module 2. It will help to refresh your memory and consolidate your learning. It does not reproduce all the learning of the course, but summarises the key points. If you need a further reminder, it tells you which sections of the course materials you should revisit.  How to use this guide  There is a section of this revision guide for each section of the course. Each part of the revision guide has an introduction that outlines the topics covered in the section a list of key terms you should be familiar with ­ if there are any that you don \'t feel you know well, work through the rest of the section carefully one or more knowledge top-up topics to help you recall the material you have learned and fill any gaps in your skills and knowledge check your knowledge questions to help you to make sure that you have understood and remembered the learning covered in the section a `remind yourself \' section which directs you to the appropriate parts of the course materials if you would like to work through any topics again to complete your learning. New words are explained the first time they occur. If you come across a word you don \'t know, and it isn \'t explained, look in the glossary to find its meaning.  © learndirect  6    A typical computer system  Before starting to create your own work on the computer, it is important to understand how the different parts of the computer work together and the types of software that it uses.  Key terms  If your work on the make-up of a typical computer system is complete, you should be certain that you know what these terms mean: input device, output device, CPU, storage, peripheral disk, format, reformat operating system, graphical user interface, application.  Knowledge top-up: Parts of a PC  A typical personal computer (PC) is made up of a central system unit and several separate components known as peripherals. The central system unit contains all the electronics of the computer, including the CPU (central processing unit) which carries out the computing work ­ it is the `brain \' of the computer. It is a silicon chip etched with circuitry. It is very small and is housed inside the system unit, or main case, of the computer.  © learndirect  7    A typical computer system  Common peripherals include: input devices used to put information into the computer. The most common input devices are a mouse and keyboard output devices used to get information from the computer in a readable form. The most common output devices are a monitor and printer. The computer will also have storage devices for storing your work on the computer.  Knowledge top-up: Data storage  Storage devices allow you to keep the work you have done on the computer. Work is saved as a named file on a disk, tape or cartridge. A file can be opened again later, and used or changed. There are many types of data storage device.  © learndirect  8    A typical computer system  Common types of data storage are: hard disk, either inside the computer \'s system unit or as a peripheral. The internal hard disk stores the computer \'s operating system and applications software as well as your work optical storage devices such as CD-ROM, writable and re-writable CDs, DVD removable disks such as floppy disks, Jaz disks and Zip disks. Floppy disks provide a cheap way for storing small files. Jaz and Zip disks can store a large number of files tape cartridges, which are a cheap way of storing a lot of data. As it is slow to write data to a tape cartridge, these are used mostly for back ups and archiving files that will not be needed often.  © learndirect  9    A typical computer system Some auxiliary storage is inside the computer ­ like the hard disk that is built in. Some is removable, like a floppy disk or CD. You can \'t usually change the data and programs on a CD-ROM or DVD, and programs that you buy are often provided on these media. Some computers have special, rewritable CD drives, though, which you can use to save your own work. Other media can be used again and again to store different information. Looking after disks Floppy disks are easily damaged. Make sure you protect them from hazards such as: direct sunlight extremes of temperature moisture in the air (humidity) spilled liquids magnetic fields. You will lose the data on a disk that is damaged. Formatting a disk Before a disk can be used for the first time, it must be formatted. This copies basic operating system information onto it so that the disk can store and keep track of files. Many disks are sold formatted so that you can use them immediately. You can reformat a disk that you have been using. You might want to do this if the disk has developed an error, or if you want to remove all the files on it. When you reformat a disk, all the files are deleted, so be certain you want to do it. © learndirect 10    A typical computer system To format a disk: right-click on its icon in Windows Explorer or in the My Computer window ­ make sure you choose the right disk choose Format from the menu leave the default options for formatting as they are if you want to name the disk, type the name in the space Volume label click Format.  Knowledge top-up: The operating system  The operating system is the software that tells a computer how to run itself, and how to move data around as needed. It controls actions such as displaying text and pictures on the screen saving and opening files starting and running other programs sending information to the printer interpreting input from the keyboard and mouse. Two common operating systems are Mac OS used with Apple computers and Microsoft Windows used with PCs. These both use a graphical user interface (GUI), which allows you to work with the computer by using menus, icons, dialog boxes and windows. A text-based operating system, such as MS DOS, uses no pictures ­ to make anything happen, you have to type commands that  © learndirect  11    A typical computer system the computer can understand. This is much harder for computer users as they have to remember all the commands.  Knowledge top-up: Applications  Applications are computer programs that let you carry specific types of work using the computer. Examples of common applications are: word processor: used to create and edit text documents spreadsheet: used to work with figures for planning and budgeting database: used to store and manage large amounts of information of different types presentations application: used to create slideshow presentations to show on the computer, or overhead transparencies.  Knowledge top-up: Computers and the law  Two important aspects of the law relate to using computers. Data protection legislation protects people from misuse of their personal details. Organisations that hold personal details must look after them properly, use them responsibly and let people see the information held about them. Copyright legislation protects people and organisations who produce software from others copying and distributing it without paying for it. When you buy software, you pay for a licence to use it. You are usually allowed to make a single back-up copy in case anything happens to the original copy, but you can \'t copy it and give or sell the copies to other people, or use them on extra computers. © learndirect 12    A typical computer system  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which one of these statements is TRUE? the operating system can be used for creating text documents the operating system enables the computer to interprets text you enter with the keyboard you don \'t need to use an operating system if you don \'t want to all operating systems use windows, menus and icons. 2. Which of these will NOT damage a floppy disk? keeping it in a box with other floppy disks keeping it on a sunny windowsill keeping it on a shelf directly above a hot radiator 3. Which of these statements about formatting a floppy disk is FALSE? all files are removed from a disk when you format it operating system information is added to the disk when you format it many disks are already formatted when you buy them you should reformat all your disks regularly.  © learndirect  13    A typical computer system  Remind yourself  If you want to do more work on any of the topics covered here, use the section A typical computer system. To find out more about: parts of a computer ­ work through the section Recognising the main parts of your PC data storage - work through the section Storage options on a typical PC operating systems - work through the section Introducing operating systems applications - work through the section Introducing applications computers and the law - work through the section Legal issues for computer users.  Check your answers  1. 2. 3. The operating system enables the computer to interpret text you enter with the keyboard. Keeping it in a box with other floppy disks will not damage a disk. You should NOT reformat all your disks regularly ­ reformatting removes all the files from a disk.  © learndirect  14    Looking at the desktop  Most modern computers use a graphical user interface, displaying a desktop to make it easy for you to use the computer. Knowing how to use the desktop is important ­ it is your way of communicating with the computer to start applications, make settings, and organise your files and folders.  Key terms  If your work on the windows desktop is complete, you should be certain that you know what these terms mean: desktop, task bar icon, shortcut window, scroll bar, scroll arrow, menu bar, toolbar, status bar  Knowledge top-up: Starting the computer  Before switching on the computer, make sure that any peripherals are plugged in and switched on. As the computer starts up, it loads the operating system into RAM. When it has finished loading, the desktop appears on screen.  © learndirect  15    Looking at the desktop  Knowledge top-up: Icons  The desktop uses icons ­ small pictures ­ to represent items available on the computer. There are icons for files, folders, applications, resources like printers and disk drives, and for tools to help you make settings and manage the computer. Icons appear in different places on the desktop, including: in the task bar at the bottom of the desktop in Windows Explorer on the desktop background.  © learndirect  16    Looking at the desktop Shortcuts A shortcut is an icon that leads directly to a file, folder, application or resource somewhere on the computer. It often has a tiny arrow in the corner, showing that it is a shortcut. Using a shortcut saves you finding your way through the structure of folders and files on the computer. To create a new desktop shortcut, you need to: locate the item you want to make a shortcut for, displaying it in Windows Explorer or a folder window right-click on its icon choose Create Shortcut from the menu drag the new shortcut icon onto the desktop.  Knowledge top-up: Windows  Each application you open, and many tasks that you carry out on the computer has a dedicated window. This is an area of the screen that acts as a work area for that task. An application window contains your work in a particular application, such as Word or Excel. A desktop window shows files, folders and other resources in a folder or disk. All windows have a similar design so that once you have learned to use one window, you can use any other window, too. A typical window has: a title bar, which shows the name of the window. To move a window around the desktop, drag the title bar  © learndirect  17    Looking at the desktop a menu bar, which gives access to the menus available ­ there is more about menus later toolbars, which have shortcuts to tasks and to other files and folders ­ there is more about toolbars later a status bar, which shows information about the contents of the window and anything selected in it scroll bars, which appear if the window is too small to show all the contents. To scroll through the contents of a window, you can drag the scroll bar, click either side of it, or click on one of the scroll arrows.  © learndirect  18    Looking at the desktop Controlling windows You can control the size and position of a window in these ways: click the Minimize button to reduce the window to a button on the task bar click the button on the task bar to restore the window click the Maximize button to enlarge the window so that it takes up the whole working area of the desktop (this is only visible when the window is not already full size) click the Restore button to change the window back to its previous size (this is only visible when the window is maximised) double-click on the title bar to restore the window to its last-used size and position drag a side edge of the window to change the width drag the top or bottom edge of the window to change the height drag the bottom corner of the window to change the height and width at the same time click the Close button to close the window.  © learndirect  19    Looking at the desktop Working with more than one window Each open window has an button on the task bar. When the window is not displayed, you can restore it to the desktop by clicking on its button on the task bar. Only one window can be active at a time. To make an inactive window the active window, click on any part of it, or on its button on the task bar. Viewing window contents You can control the way items are displayed in a desktop window using either the View menu or the View button. Both display a list of view options. You can display the contents as large or small icons, as a list, with details about each item or as thumbnails (picture files are shown in miniature).  Using the Details display, you can see the file name, the date it was last changed, the file type and how large the file is in bytes, kilobytes or megabytes. © learndirect 20    Looking at the desktop  You can sort the contents in the display so that they ordered alphabetically by name, by file type, by file size, or by the date they were last changed. The options for sorting are in the View menu. In Details view, you can also reorder the contents by clicking on one of the titles at the top ­ Name, Size, Type or Modified ­ according to which you want to use.  Knowledge top-up: Menus  The names of the menus available in a window are shown in the menu bar. To open a menu, click on its name. When a menu is open, you can move to another menu just by moving the mouse pointer over it. You can do this to open a submenu, or a completely different menu. Menu options shown in black text are available; those shown in grey text are not available. Some options are only available if an appropriate item is selected in the window. Click a menu option to choose it, or click anywhere else on the screen to close the menu without making a choice. You can often see a menu of options relating to an item or area of the screen by clicking the right-hand mouse button. © learndirect 21    Looking at the desktop Symbols in menus Some menu options show symbols beside options. ... means that the option displays a dialog box · means that the option is selected; it is used when only one option in a set can be chosen at a time means that the option is selected; it is used when more than one option in a set can be used at the same time. Click on the option to turn it off means that the option displays a submenu; move the pointer over it to see the submenu. Using Help There is a comprehensive Help system in Windows that you can use to find about any topic. To open the Help system, click the Start button and choose Help from the menu. You can find the information you need in the Help system in several ways: look through the list of contents ­ click on the Contents tab and look through for the topic you want find a related word in the index ­ click on the Index tab and scroll through the list or type the word you want to look for search for the topic you want ­ click on the Search tab and type the word you want to look for. The Help system has a system of hyperlinks so that you can jump between related topics.  © learndirect  22    Looking at the desktop  Knowledge top-up: Shutting down the computer  It is important to shut down the computer properly so that it has a chance to close all the files in the operating system that are in use, and warn you of any work files that you have left open and unsaved. Click the Start button and choose Shutdown from the menu. Make sure Shutdown is selected from the drop-down menu in the dialog box and then click OK.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which of these options from the View menu would let you see the date a file was last changed? Thumbnails Large icons Details List 2. Which would you use to change the position of a window on the desktop? clicking the Restore button dragging the title bar double-clicking the window \'s button on the task bar  © learndirect  23    Looking at the desktop 3. Which of these methods of ordering files can you NOT choose from the View menu? alphabetically by file name alphabetically by the name of the person who created the file in order of the date the files were created in order of size. 4. Which of these statements is TRUE? If a window is behind another window, you need to close or minimise the one in front before you can use it You can bring a window to the front by clicking anywhere inside it The whole desktop cannot be occupied by a single window.  Remind yourself  If you want to do more work on any of the topics covered here, use the section Looking at the desktop. To find out more about: starting the computer ­ work through the section Starting your computer icons - work through the sections What are desktop icons? and Using desktop shortcuts windows - work through the sections Introducing desktop windows, Viewing and sorting contents in a window and Working with more than one window menus - work through the section Using menus  © learndirect  24    Looking at the desktop the Help system - work through the section Using Microsoft Windows help shutting down the computer - work through the section Shutting down your computer.  Check your answers  1. 2. 3. 4. The Details option lets you see the date a file was last changed You can change the position of a window on the desktop by dragging the title bar. You cannot order files alphabetically by the name of the person who created them. You can bring a window to the front by clicking anywhere inside it.  © learndirect  25    Working with Windows Explorer  Windows Explorer offers a way of working with the computer \'s filing system ­ the way it stores files and folders. You can use it to help you manage work on your computer, including moving, copying, deleting and renaming files and folders.  Key terms  If your work on Windows Explorer is complete, you should be certain that you know what these terms mean: Windows Explorer subfolder file type, file extension wildcard.  Knowledge top-up: Looking at Windows Explorer  Your computer stores files and folders in a hierarchical structure. At the top of the hierarchy is the desktop. Below this are the resources, disks and then the folders, subfolders and files stored on the computer.  © learndirect  26    Working with Windows Explorer  You can see the structure clearly using Windows Explorer. To start Windows Explorer, click the Start button, open the Programs menu and choose Windows Explorer from the Accessories submenu. Windows Explorer shows the contents of the computer in two panes. The left-hand pane shows the contents of the desktop. The right-hand pane shows the contents of the item that is selected (highlighted) in the left-hand pane:  © learndirect  27    Working with Windows Explorer  Expanding and collapsing the display Many items in the left-hand pane have a `+ \' sign beside them. This shows that they contain further items ­ resources, programs, folders or files. To see the contents, click the `+ \' sign to expand the display. To collapse the display again, click the `-- \' that appears when you have expanded the display. By expanding the display, you can see the hierarchy of files and folders on your computer:  © learndirect  28    Working with Windows Explorer  Knowledge top-up: Selecting items  When you want to work with an item in Windows Explorer, you need to select it. When it is selected, its contents show in the right-hand pane. Just expanding the display for an item does not select it. Click the item name to select it, or double-click an item name to expand and select it. The contents are shown in the right-hand pane only when the item is selected. Collapsing the display hides the detail in the left-hand pane but leaves the contents displayed in the right-hand pane. Select an item in the right-hand by clicking on it. To select several items that are next to each other you can drag over the group of items, or click on the first item, hold down the Shift key and then click on the last item. To select items that are not next to each other, hold down the Ctrl key and click on each item in term. © learndirect 29    Working with Windows Explorer To remove an item from the selection, hold the Ctrl key and click on it to deselect it. Controlling the display You can use options from the View menu and View button to change the display of items in the right-hand pane. The options are the same as those you can choose in a desktop window described in the previous section, Looking at the desktop. You can add or remove toolbars by using the Toolbars submenu in the View menu. A toolbar that is displayed has a tick beside its name. Click on a name to display or hide the toolbar.  Knowledge top-up: Organising your work  Windows Explorer provides ways for you to manage your work, storing it in folders, moving it around and deleting items you no longer want. Creating a new folder Organising your work into folders helps you to keep track of it. To create a new folder, follow these steps: in the left-hand pane, select the location for the new folder by opening disks and folders until you get to where you want to put the new folder in the right-hand pane, right-click in an empty space move the pointer over New in the menu and choose Folder from the submenu type a name for the new folder and press the Enter key.  © learndirect  30    Working with Windows Explorer Moving files and folders You can move a file or folder in one of two ways: using Cut and Paste using `click and drag \'. To use Cut and Paste, first select the item you want to move in the right-hand pane. Right-click on it and choose Cut. Click on the new destination in the left-hand pane, click the right-hand mouse button and choose Paste from the menu. Instead of Cut and Paste, you can use the keyboard shortcuts Ctrl-X (to cut) and Ctrl-V (to paste). To use click and drag, click on the item you want to move in the right-hand pane and drag it to new a destination in the left-hand pane. Copying files and folders If you try to drag an item between disks, the item will be copied ­ it will appear in the new location, but will still be in the old location, too. To copy an item to a new location on the same disk, use the Copy and Paste options from the menu, or hold down the Ctrl key while you drag the item from its original location to its destination. When a file is being copied rather than moved, a small `+ \' sign is displayed beside the moving pointer. Instead of Copy and Paste, you can use the keyboard shortcuts Ctrl-C (to copy) and Ctrl-V (to paste).  © learndirect  31    Working with Windows Explorer Renaming a file or folder To rename an item, display it in the right-hand pane, right-click on it and choose Rename from the menu. Type the new name and press the Enter key. Deleting files and folders There are several ways to delete files and folders. First, display the item(s) in the right-hand pane. Then you can press the Delete key on the keyboard right-click and choose Delete from the menu drag the item to the Recycle bin in the left-hand pane. If you change your mind about deleting something, you can restore it from the Recycle bin to its original location. Click on the Recycle bin in the left-hand pane, then right-click on the item you want in the right-hand pane and choose Restore from the menu. Deleted items are stored in the Recycle bin until you empty the bin, just like a real rubbish bin. When you empty the recycle bin, the disk space previously used by items you have deleted is freed for re-use. To empty the Recycle bin and delete items permanently, open the File menu and choose Empty Recycle Bin. When you empty the Recycle bin, you can no longer restore any of the items and you can \'t undo this action, so make sure there is nothing in the Recycle bin that you might want first.  © learndirect  32    Working with Windows Explorer  Knowledge top-up: File types  The computer divides files by type according to the sort of information they contain and the applications which can work with them. For instance, graphics files contain pictures and are used by graphics applications. A spreadsheet file contains numbers, text and formulas and is used by a spreadsheet application. Files of different types are shown by different icons on the desktop and have different file extensions ­ three letters after the end of the name that show the file type. The file extension tells the computer \'s operating system which application to use to open the file.  Sometimes, the same icon is used for files of several types if they are all opened by the same application or sort of application. Some common file icons and extensions are:  © learndirect  33    Working with Windows Explorer .xls Excel spreadsheet  .doc  Word document or RTF (rich text format) file PowerPoint presentation  .ppt  .mdb  Database file  .gif  Graphics file  .bmp  Graphics file  .htm  Web page  .txt  Plain text file  © learndirect  34    Working with Windows Explorer .wav Audio (sound) file  .exe  Application, or executable file Compressed (zipped) file  .zip  .tmp  Temporary file created by Windows  An application is called an executable file. It opens on its own, to run a program. It may have a special icon designed by the programmer, or it may use the default .exe icon shown in the table above. Counting files When the contents of a folder are shown in the right-hand pane of the Explorer window, the status bar shows how many items are in the folder.  © learndirect  35    Working with Windows Explorer  To find out how many files of a particular type are in a folder, you can: display its contents in the right-hand pane choose Details view and then order the files by Type click on the first file of the appropriate type hold down Shift and click on the last file of that type, selecting all the files of the same type. The status bar shows the number of selected items ­ all files of that type. Don \'t forget that there may be extra files of the same type in any subfolders.  Knowledge top-up: Finding files  A hard disk can hold a lot of files. To help you find a file when you can \'t remember where you have stored it, Windows has a Search tool. To open it, click the Start button, move the pointer over Search and choose For Files or Folders from the menu.  © learndirect  36    Working with Windows Explorer  To search for a file, you can type its name in the first space and click Search Now. Use the drop-down menu on the button to the right of the `Look in \' field to choose which disk to search. If you don \'t know the full name of the file, you can type part of its name in the `Containing text \' field instead. As well as or instead of giving part or all of the name, click Search options to find ways to limit the search by date, file type or file size.  © learndirect  37    Working with Windows Explorer When you click on one of these, the dialog box expands so that you can give the limits of your search. Using the Date option, you can search for a file created, opened or modified between particular dates, or during a specified period, such as the last three weeks or the last ten days.  You can use the Size option to look for files above or below a certain size.  If you can \'t find the file you are looking for, click Advanced Options and make sure there is a tick beside Search Subfolders:  © learndirect  38    Working with Windows Explorer  Using wildcards If you don \'t know the filename, you can use wildcards in the search. A wildcard is a character that stands for something else. Type * to stand for any number of characters, or ? to stand for a single character. So b?d would find bad, bed, bid, and b3d; b*d would find all these, but also bread, borrowed, bubbled, b2514zxqd and anything else that starts with b and ends with d. It would also find bd as it will match an empty string (zero characters). Using the results of a search When you click Search Now, the computer searches the disk you have chosen for files that match the conditions you have set. Any files that match are listed in the pane on the righthand side. To open a file from here, double-click on it.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. © learndirect 39    Working with Windows Explorer 1. Which of these methods could you use to copy a file from one folder to another on the same disk? drag its icon from the right-hand pane of the Explorer window onto the destination in the left-hand pane use Cut and Paste use the keyboard shortcuts Ctrl-C and Ctrl-V 2. Which application would you need to use to open a file with the extension .xls? Microsoft Word a web browser Microsoft Excel 3. Which of these methods can you NOT use to limit a search for files on a hard disk? giving part of the file name specifying a range of dates between which the file was created, eg 02/11/2004 to 03/02/2005 specifying an approximate size, eg 150K 4. Which of these statements is TRUE? A subfolder cannot contain further subfolders A file with a particular icon can only ever be opened by one application The file extension tells the operating system which application to use to open the file.  © learndirect  40    Working with Windows Explorer  Remind yourself  If you want to do more work on any of the topics covered here, use the section Working with Windows Explorer. To find out more about: looking at Windows Explorer ­ work through the sections How your PC stores files and folders and Introducing Windows Explorer selecting files and folders ­ work through the section Selecting files and folders organising files and folders ­ work through the section Organising your files and folders file types ­ work through the sections Recognising file types and Counting files finding files ­ work through the section Finding files and folders.  Check your answers  1. 2. 3. 4. You could use the keyboard shortcuts Ctrl-C and Ctrl-V to copy a file. You would need to use Microsoft Excel to open a file with the extension .xls. You cannot limit a search by specifying an approximate size for the file ­ you can only say that a file must be larger or smaller than a certain limit. The file extension tells the operating system which application to use to open the file.  © learndirect  41    Working with text  Writing text is one of the most common uses for a computer. Even if you don \'t have a full word processing application, you can write, edit and print text using a simple text editing application.  Key terms  If your work using a text program is complete, you should be certain that you know what these terms mean: insertion point print queue frozen, Task Manager.  Knowledge top-up: Introducing Notepad and WordPad  Notepad is a simple text editing application which usually comes free with Windows. You can use it to open, create, edit and print text documents. WordPad is a more sophisticated application, also usually free with Windows. You can change the appearance of a document in WordPad, and add simple pictures. To start WordPad, click on the Start button, move the pointer over Programs and then over Accessories in the submenu and choose WordPad. The WordPad window has the common features shared by all windows. Text you type will be entered in the white area, showing the page, at the flashing insertion point. © learndirect 42    Working with text  When you have typed some text, you can select some or all of it to apply text formatting options or make changes. To select a single word, double-click it. To select more text, click at the start of the text and then drag to the end of the portion you want to select. To delete selected text, use the Delete or Backspace key. To apply formatting options, click on one of the buttons or choose an option from one of the menus in the formatting toolbar.  Knowledge top-up: Saving your work  In most cases, you will want to save your work to use again later, or perhaps to give to someone else. If you are spending some time working on a document, save it before you have finished. If you shut down the computer, or if there is a power failure, you will lose all your work if it is not saved. © learndirect 43    Working with text To save a document, click on the Save button on the toolbar. The first time you save a new document, a dialog box opens for you to give a name for the document and choose where you want to save it.  You can choose a place to save the document either by clicking on one of the places shown in the pane on the left, or by using the drop-down menu from the `Save in \' field at the top. The panel in the middle shows other text files saved in the current location. You can open any folders listed here by double-clicking on them. Type a new name for the document and then click on Save. If you make further changes to the document, clicking the Save button saves it with the same name without opening this dialog box. The new version replaces the previous version of the document in the same place. © learndirect 44    Working with text  Knowledge top-up: Opening documents  To open an existing WordPad document, you can display the File menu and choose Open or click on the Open button on the toolbar.  This displays a dialog box similar to that for saving a document. Again, you can use the pane on the left or the drop-down menu from the `Look in \' field at the top to choose the location. When you can see the document you want, click on its name and then on the Open button. Recently-used documents There is a quick way to open a document that you have used recently. Click the Start button on the desktop task bar and move the pointer over Documents. This displays a list of documents and other files that you have used recently. Click on the document you want to use. If necessary, the application for the document will open as well. A new document If you want to start a completely new document, choose New from the WordPad File menu, or click on the button for a new document:  © learndirect  45    Working with text  Knowledge top-up: Printing your work  You will often want to print the work that you have done using WordPad. Before printing a document, check that the page settings are suitable. To do this, open the File menu and choose Page Setup. Make any changes you need to make. To print the document, open the File menu and choose Print. You can use this dialog box to choose which printer to use, how many copies to print, and which pages of the document to print. To pick a different printer, click on its icon. Click the Print button when you have made the settings you want. If you want to print a single copy of the whole document using the default printer, you can click the Print button on the toolbar instead of displaying the dialog box.  This sends the document straight to the printer without giving you the chance to make any changes to the settings. During printing You can cancel or pause the printing of a document that you have sent to the printer if you need to. This will only really work with quite a long document, as you probably won \'t have time to cancel a short document before it has printed. Click on the icon of the printer on right-hand side of the task bar to show the print queue.  © learndirect  46    Working with text  A list of documents being printed and waiting in the print queue is displayed. To cancel a document in the queue, click on its name and then open the Document menu and choose Cancel. To pause printing for a while, click on the document \'s name and then choose Pause from the Document menu. You can restart printing when you are ready by choosing Resume from the same menu.  Knowledge top-up: Finishing work  When you have finished work in the application, close it by choosing Exit from the File menu or clicking the close button in the top right-hand corner of the window. If you have any unsaved changes in your work, a dialog box will appear, giving you the chance to save your work (click Yes), close the application without saving your work (click No), or continue working instead of closing the application (click Cancel).  © learndirect  47    Working with text  Knowledge top-up: Dealing with problems  Sometimes, an application will stop working, or `freeze \'. If an application has frozen, you won \'t be able to continue working. The insertion point may stop moving, the scroll bars, menus and buttons won \'t work and the window won \'t respond to any mouse clicks or input from the keyboard. To get out of a frozen application, hold down the Alt and Ctrl keys and press the Delete key on the keyboard at the same time. Choose Task Manager from the dialog box that appears. The Task Manager lets you manage applications and tasks on the computer.  The Applications tab in the dialog box shows all the applications which are running. Click on the name of the frozen application and then on End Task.  © learndirect  48    Working with text Any unsaved work or changes will be lost when you close the application. For this reason, it is sensible to save your work at frequent intervals ­ just in case you have to close the application unexpectedly. Restarting the computer Very occasionally, you may not be able to close a frozen application like this. Then you may need to restart the computer. You should be able to do this using the Shutdown option from the Start menu. This is the same as closing down the computer, except that you choose Restart from the drop-down menu in the dialog box instead of Shutdown. If the computer will not respond to you clicking on the Start button, hold down the Ctrl and Alt keys and press the Delete key on the keyboard, then choose Shutdown from the dialog box.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which is the easiest way to pick a printer other than the default printer to print a document from WordPad? Open the Printers dialog box from the Settings menu and choose the printer you want Open the Print dialog box from within WordPad and type the printer \'s name Open the Print dialog box from within WordPad and click on the icon of the printer you want  © learndirect  49    Working with text 2. If the application you are using has frozen, which of these combinations of keys must you press to close it down? Ctrl-Alt-Tab Ctrl-Alt-Backspace Ctrl-Alt-Delete 3. Which method can you NOT use to choose the location to store a file using the Save As dialog box? choose a location from the drop-down menu on the `Save as type \' field open a folder in the main pane of the dialog box choose a location from the panel on the left of the dialog box choose a location from the drop-down menu on the `Save in \' field  Remind yourself  If you want to do more work on any of the topics covered here, use the section Working with a text editing application. To find out more about: starting with WordPad ­ work through the sections Launching WordPad and Using WordPad saving your work ­ work through the section Saving a file opening documents ­ work through the section Opening a file printing your work - work through the sections Printing a document and Keeping track of print jobs © learndirect 50    Working with text finishing work ­ work through the section Closing the application dealing with problems ­ work through the section Troubleshooting!  Check your answers  1. 2. 3. The easiest method is to open the Print dialog box from within WordPad and click on the icon of the printer you want. You would need to press the key combination Ctrl-Alt-Delete. You cannot choose a location from the drop-down menu on the `Save as type \' field.  © learndirect  51    Choosing settings  You can make changes to some of the settings used by the computer, either to suit your own preferences or to correct settings that are wrong (such as the time or date). You need to use the Control Panel to do this.  Key terms  If your work on choosing settings is complete, you should be certain that you know what these terms mean: Control Panel resolution, pixel, screensaver, background.  Knowledge top-up: Using the Control Panel  To display the Control Panel, click the Start button, move the pointer over Settings and choose Control Panel from the submenu.  © learndirect  52    Choosing settings  The Control Panel lets you make settings and look at information about the computer. System information You can find out about the capabilities of the computer you are using by clicking on the System icon in the Control Panel display.  © learndirect  53    Choosing settings  The top part of this screen shows the version of Windows you are using. The bottom section, `Computer \', shows the type and speed of the processor, and the amount of RAM (random access memory) the computer has.  Knowledge top-up: Display settings  You can change the settings used to control the display on the computer screen using the Display icon in the Control Panel. Double-click it to open the dialog box for controlling these settings. You can also open this part of the Control Panel by right-clicking on a blank area of the desktop. Screen colours and resolution The screen image is made up of thousands of tiny coloured dots called pixels. The number of colours in which pixels can be displayed determines the quality of the image you can see. Photos and other images that naturally have a lot of colours in will look best if you set your © learndirect 54    Choosing settings computer to display the maximum number of colours. To do this, open the Display dialog box, click on the Settings tab and use the drop-down menu to choose a number of colours. Choose True Color to see the screen display at best quality.  The number of pixels used to make up the whole display determines the screen resolution. The more pixels used, the more information can be fitted on the screen. To change the resolution, move the slider for `Screen area \'. Using a screensaver A screensaver is a moving image that runs on your computer screen when you are not working. To choose a screensaver, use the screen saver tab of the Display Properties dialog box and pick a screen saver from the drop-down menu.  © learndirect  55    Choosing settings  You can see what the screen saver will look like as it is displayed on the miniature screen in the dialog box. Choosing background image A background image is used behind your work on the desktop. To choose an image, use the Background tab and pick one from the scrolling list.  © learndirect  56    Choosing settings  Knowledge top-up: Other settings  There are several other settings you can make to control the computer, including: time and date keyboard language volume for sounds. Setting the time and date You can set the date and time from the Control Panel, or double-click the clock on the task bar. This displays a dialog box for changing the date and time settings. © learndirect 57    Choosing settings  Use the drop-down menus and scroll buttons or type in the fields to set the date and time. Setting the keyboard language If the keys you press don \'t match the characters that appear on screen when you type, you need to change the language setting for the computer. To do this, open the Control Panel and double click on the Keyboard icon, then click on the `Input Locales \' tab to open this part of the dialog box:  © learndirect  58    Choosing settings  Choose the language you want to type in and click the Set as Default button if you want to keep the setting for the future. Setting the volume You can change the volume of all audio, including system sounds, music and speech, using the volume control on the task bar. Click on the volume icon and drag the slider to increase or decrease the volume.  © learndirect  59    Choosing settings  Click on the Mute checkbox to turn the sound off for a while.  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which setting could you NOT change using this icon in the Control Panel?  screensaver date screen resolution desktop background 2. How could you most easily find out how much RAM the computer has? from the System icon in the Control Panel from the System tools submenu displayed from Accessories in the Programs menu © learndirect 60    Choosing settings by pressing Ctrl-Alt-Delete from the RAM icon in the Control Panel 3. Which of these statements is TRUE? You can see most on the screen if you choose a low screen resolution The best display is achieved by choosing 256 colours A screensaver is a background picture shown on the desktop You can choose a background picture to display on the desktop.  Remind yourself  If you want to do more work on any of the topics covered here, use the section Changing the settings for your PC. To find out more about: using the Control Panel ­ work through the section Changing display settings display settings ­ work through the section Changing display settings setting time, date, language and volume ­ work through the sections Changing time and language settings and Changing audio settings.  © learndirect  61    Choosing settings  Check your answers  1. 2. 3. You cannot use the Display icon to change the date setting on the computer. The easiest way to check the amount of RAM is to use the System icon in the Control Panel. You can choose both a background colour and a background image.  © learndirect  62    Adding hardware and software to your computer  A new computer may come with some software already on it, but it is likely that you will need to add more software to carry out the tasks you want to do with the computer. You may also want to add extra hardware ­ such as a printer or a scanner.  Key terms  If your work on the make-up of a typical computer system is complete, you should be certain that you know what these terms mean: port, connector toner, cartridge printer driver, wizard, default printer, install, set-up program.  Knowledge top-up: Adding a new printer  The item you are most likely to want to add to your computer is a printer. The procedure for adding other new hardware is similar. Look in the instruction manual for the peripheral you are adding before you start. Connecting the cables Begin by plugging in the printer. There are two cables for the printer: one connects it to the electricity supply and the other connects it to the computer. © learndirect 63    Adding hardware and software to your computer Plug in the cable for the electricity supply safely, making sure it is not trailing where you may trip over it. You will need to identify the right socket, or port, on the back of the computer to connect the printer. It is usually labelled LPT1. Make sure the port matches the connector (plug) on the end of the printer cable and that you are holding the connector the right way up to plug it into the port. Push it in firmly, and tighten the thumb screws if there are any.  Turn the printer on at the wall socket when you have connected the cables. Adding paper and toner A printer uses toner ­ usually powdered ink ­ to print on the paper. This comes in special cartridges. Look in the manual for your printer to find out how to add toner cartridges and paper to the printer. Installing software for the printer The computer needs to be able to communicate with the printer to send it the instructions it needs to print documents. Usually, you can use the Printer wizard to find the necessary printer © learndirect 64    Adding hardware and software to your computer driver ­ the software needed to control the printer. This may start up on its own when you plug in the printer. If not, choose Printers from the Settings submenu, displayed from the Start menu, then double-click on the Add Printer icon.  This will start the Print Wizard, which takes you through the steps to choose a printer driver. Choosing the default printer If you have only one printer connected, it will be used all the time. If you have more than one, you can choose a default printer ­ the one that will be used unless you specifically choose to use another. To change the default printer, choose Printers from the Settings submenu to show the available printers.  The default printer has a tick beside its icon. Right-click on a printer icon and choose Set as default from the menu. © learndirect 65    Adding hardware and software to your computer  Knowledge top-up: Adding new software  New software should be supplied with a special set-up program which guides you through the stages of installing the software (adding it to your computer so that you can use it). If you install software from a CD, the set-up program will probably start to run automatically when you put the CD into the drive. If not, you can choose it using Windows Explorer. Alternatively, you can display the Control Panel and click on the Add/Remove Programs icon, and then choose the Add New Programs icon. This will start the installation wizard. You may need to make a few simple choices or settings in the sequence of screens displayed during the set-up process. You will probably need to restart the computer at the end of the process.  Knowledge top-up: Removing software  Sometimes you may want to remove software you no longer use, freeing space for other software. Display the Control Panel and choose the Add/Remove Programs button. This displays a dialog box showing all the software installed on your computer. Click on the program you want to remove, and then on the Change/Remove button.  © learndirect  66    Adding hardware and software to your computer  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which could you NOT use this icon for?  adding a new program choosing a default printer removing a program  © learndirect  67    Adding hardware and software to your computer 2. Which is the right sequence of tasks to connect a new printer? connect the cables, install the printer driver, add paper and toner, turn the printer on install the printer driver, add paper and toner, turn the printer on, connect the cables connect the cables, turn the printer on, add paper and toner, install the printer driver connect the cables, add paper and toner, install the printer driver, turn the printer on 3. Which of these statements is TRUE? You always need to restart the computer after installing new software You must never restart the computer immediately after installing software You may need to restart the computer after installing new software  Remind yourself  If you want to do more work on any of the topics covered here, use the section Adding hardware and software. To find out more about: adding a printer ­ work through the sections Connecting cables to your PC, Setting up a new printer, Installing a new printer and Changing your default printer adding software ­ work through the section Adding and removing software removing software ­ work through the section Adding and removing software.  © learndirect  68    Adding hardware and software to your computer  Check your answers  1. 2. 3. You cannot use the Add/Remove Programs icon to choose a default printer. The correct sequence is: connect the cables, turn the printer on, add paper and toner, install the printer driver. You may need to restart the computer after installing new software.  © learndirect  69    Looking after files on your PC  Much of the information you keep on your computer may be valuable or important to you, so it is worth looking after it properly to avoid losing it. This involves protecting your computer from viruses and making sure you have extra copies of important files in case anything happens to the original version.  Key terms  If your work on looking after files is complete, you should be certain that you know what these terms mean: virus, anti-virus software back up compress, zip, unzip, archive read-only snapshot.  Knowledge top-up: Avoiding viruses  A virus is a malicious program that can damage the files on your computer and, in extreme cases, even make the hard disk of your computer unusable. Many computer viruses are spread over the Internet, using email or being downloaded with files from the world wide web. A virus can also infect a floppy disk, Jazz disk or Zip disk and infect any computer in which the disk is used. © learndirect 70    Looking after files on your PC To protect your computer from viruses, you should install and run anti-virus software. This will check all information coming into your computer and quarantine or delete any viruses or suspicious files or programs. Scanning disks and files When you first install anti-virus software, and at regular intervals afterwards, you should scan your hard disk for viruses and deal with any that are found. You should also scan any disks you put into your computer, and any files you are sent as email attachments or that you download over the Internet. If the anti-virus software finds a virus, you can often disinfect the disk. This means that any viruses are removed from it, and makes the disk safe to use. It does not prevent the disk getting more viruses in the future ­ you still need to be careful. Staying safe Just installing anti-virus software will not protect your computer permanently ­ you need to keep your anti-virus software up to date so that it can check for even the newest viruses. You can download updates from the software producer \'s website.  Knowledge top-up: Back-up copies of your work  You should keep back-up copies (extra copies) of files on your computer in case the disk or computer storing the original file is damaged, lost, stolen or stops working. You can back up a small file to a floppy disk, and larger files or groups of files to a Zip disk or a second hard disk, either in your computer or on the same network.  © learndirect  71    Looking after files on your PC To back up a single file, use Copy and Paste to copy it onto a different disk To back up a floppy or zip disk, use Windows Explorer, right-click on the icon for the disk and choose Copy Disk. You will need to choose where to make the copy. If you are using another disk in the same drive, you will need to switch the disks when the computer prompts you to do so. To back up your whole hard disk, you may use a tape back-up system. This is likely to use a special back-up application that compresses (squashes) some of the files to save space. You can usually tell it only to back up files that have been created or changed since the last back up.  Knowledge top-up: Compressing files  You can compress a file to save space on a disk, or so that you can email the file to someone else. An application such as WinZip can compress, or zip, files. WinZip creates an archive which can hold one or more compressed files. To compress a file, right-click its icon in Windows Explorer or on the desktop and choose one of the `Add to \' options from the menu. A compressed file must be returned to normal, or unzipped, before you can use it. To do this, right click the icon for the zip archive and choose one of the `Extract to \' options from the menu.  Knowledge top-up: Protecting a file  Sometimes you might want to protect a file so that it can be looked at ­ read ­ but not changed. To do this, you need to make it read-only.  © learndirect  72    Looking after files on your PC Right-click on the icon for a file and choose Properties from the menu. Click to place a tick in the box beside Read-only.  Anyone who opens the file will not be able to save it with the same name. If they want to save any changes, they will need to save the file with a new name, so that the original is kept unchanged. If you try to delete the file, a dialog box will appear, warning that the file is readonly and asking you to confirm that you do really want to delete it. To remove read-only protection from a file, display the Properties dialog box and click to remove the tick beside Read-only.  Knowledge top-up: Taking a snapshot of the screen  It is sometimes useful to have a copy of the image displayed on the computer screen. You might want to include it in instructions telling someone how to do something on the computer, for example. To take a snapshot of the screen, press the Print Screen key on the keyboard. This stores the image on screen in the computer \'s memory. Use Paste to paste the copy into a suitable file, such as a word processor document or a picture file.  © learndirect  73    Looking after files on your PC  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which of these statements is FALSE? A virus can stop your computer from working If you install anti-virus software, your computer is permanently protected against viruses A virus can infect your computer from a floppy disk A virus can infect your computer from an email attachment 2. Which of these statements is TRUE? Compressing a file helps to protect it from viruses You can \'t send a compressed file as an email attachment A compressed file takes up less disk space than an uncompressed file 3. Which of these should you do before opening an email attachment from someone you know? make sure it is not read-only check it for viruses compress it 4. Which of these methods would you use to take a snapshot of the computer screen and add it to a Word document?  © learndirect  74    Looking after files on your PC press the Pause key, then press the Print Screen key, then use Copy to put a copy of the picture in the document press the Print Screen key, then use Paste to put a copy of the picture in the document press the Pause key, then press the Print Screen key, then use Paste to put a copy of the picture in the document press the Print Screen key, then use Copy to put a copy of the picture in the document.  Remind yourself  If you want to do more work on any of the topics covered here, use the section Looking after files on your PC. To find out more about: avoiding viruses ­ work through the section Protecting your PC from viruses back-up copies of your work ­ work through the section Backing up files on your PC compressing files ­ work through the section Using file compression protecting a file ­ work through the section Protecting your files from unwanted change taking a snapshot of the screen ­ work through the section Taking a snapshot of your screen.  © learndirect  75    Looking after files on your PC  Check your answers  1. It is not true that if you install anti-virus software, your computer is permanently protected against viruses; you need to keep your anti-virus software up to date to remain protected. A compressed file takes up less disk space than an uncompressed file. Before opening an email attachment from someone you know you should check it for viruses. You would need to press the Print Screen key, then use Paste to put a copy of the picture in the document.  2. 3. 4.  © learndirect  76    Looking after your PC  There are a few simple tasks you should carry out to look after your computer and to make sure that you have the information you will need if there is ever a problem starting the computer.  Key terms  If your work on looking after your computer is complete, you should be certain that you know what these terms mean: surge protector defragment, bad sector system log.  Knowledge top-up: Looking after your hardware  Although you should keep your computer clean, you need to be careful as it is easy to damage some parts of it. Clean the monitor screen with a lint-free cloth moistened with special screen-cleaning fluid. Use a vacuum cleaner with a brush attachment to remove dust from the back of the computer and its ventilation slots. Clean other parts of the computer casing and the keyboard with a lint-free cloth and special cleaning-fluid sold for use with computers. © learndirect  77    Looking after your PC Shake crumbs or liquids out of the keyboard by turning it upside down. Use a surge protector, or surge suppressor, to protect computer equipment from sudden surges of electricity. A surge protector plugs into the electricity socket, and you then plug your computer equipment into it. It absorbs any sudden surges of electricity.  Knowledge top-up: Looking after the hard disk  As you save files, your hard disk will fill up. Eventually, there will be little space left and the computer may run more slowly than it used to. To make the computer work more quickly again, delete any files that you no longer need. You should also check the hard disk for bad sectors at regular intervals. Bad sectors are parts of the disk that don \'t work properly. Check whether the disk needs defragmenting, too. When a disk starts to fill up, files are stored in separate chunks, spread around the disk in any free spaces. Defragmenting joins up the chunks again. You can do both of these tasks from the Properties dialog box for the disk. Right-click on the disk icon in Windows Explorer and choose Properties from the menu, and choose the Tools tab.  © learndirect  78    Looking after your PC  To check the disk for bad sectors, click on Check Now. To defragment the hard disk, click on Defragment Now.  Knowledge top-up: Keeping information about your computer  It is a good idea to keep a log of details about your computer, including hardware and software that you add and any problems that you have. Write down information about the system, such as the version of the operating system that it is running and how much RAM it has. A record like this is called a system log. Store all this information in a notebook ­ not on the computer itself. If the computer fails to start up, you will then have all the information that a support technician might need to help sort out the problem.  © learndirect  79    Looking after your PC  Check your knowledge  Make sure you \'ve understood and remembered the learning in this section by answering these quick questions. The answers are at the end of this section. 1. Which statement is FALSE? You should clean your computer monitor frequently with a soft brush and soapy water If crumbs fall into your keyboard, turn it upside down and shake it to get them out Use a vacuum cleaner to clean the system case of your computer 2. Which of these will NOT help your computer to run more efficiently? defragmenting the hard disk keeping a system log deleting files you no longer need 3. Which of these statements is TRUE? A surge protector changes the voltage of the power going to your computer A surge protector saves your computer from damage if the power supply is uneven A surge protector helps your computer to run more quickly.  © learndirect  80    Looking after your PC  Remind yourself  If you want to do more work on any of the topics covered here, use the section Looking after your PC. To find out more about: looking after hardware ­ work through the sections Taking care of your hardware, Setting up a new printer, Installing a new printer and Changing your default printer looking after the hard disk ­ work through the section Taking care of your hard disk keeping a system log ­ work through the section Good housekeeping.  Check your answers  1. 2. 3. You should NOT clean your computer monitor frequently with a soft brush and soapy water; you should use special screen cleaner and a soft cloth. Keeping a system log will not help your computer to run more efficiently. A surge protector saves your computer from damage if the power supply is uneven.  © learndirect  81    All finished!  Once you have read through the Revision guide and revisited any areas of the course you want to work through again, you are ready to take your assessment. Good luck!  © learndirect  82    Glossary  active window anti-virus software application  window currently in use software to protect a computer from being infected with computer viruses computer software for carrying out a particular type of task, such as working with text or managing financial accounts  archive (zip) attachment back up bad sector background  collection of one or more zipped files file sent with an email message extra copy of data or programs kept for security physical area of a disk which does not work properly picture displayed on the desktop behind icons and windows  central processing unit (CPU) part of the computer which carries out all the calculations and other computing work close button compress connector button with a cross in the top right-hand corner of a window, used to close the window squash so that it takes up less space plug on the end of a computer cable  © learndirect  83    Glossary Control Panel copyright data protection window with icons representing various parts or features of the computer, used to make settings protection of the rights of the creator of artistic or original works, including software regulations controlling the use and storage of data about individuals default defragment desktop disinfect download drop-down menu email setting or item that is used if a different one is not specified join together the fragmented parts of files stored in different areas of a disk work area on the computer screen when using a graphical user interface remove viruses from a disk or file copy information from the Internet to your computer menu displayed when you click on a button with an arrow beside a field in a dialogue box electronic message sent between computers connected to the Internet executable file file extension file type © learndirect program three letters at the end of a file name which shows the file type category of file, showing which application uses it 84    Glossary filing system format graphical user interface structure for organising and working with files prepare a disk to hold files way of working with the computer that uses windows, icons, menus, and a mouse hyperlink icon input device Internet licence maximize button menu minimize button network operating system optical storage output device © learndirect word or picture which, when clicked, displays a new screen or window of information small picture used to represent something on the computer item used to get information into a computer, such as a mouse or keyboard worldwide network of linked computers permission to use software as long as specified conditions are met button used to make a window as large as possible, covering the desktop list of options button used to reduce a window to an icon on the task bar collection of computers linked together by cabling or radio software which controls how the computer works storage devices that are read by a light (laser) beam, including CD and DVD item used to show information produced by the computer, such as a monitor or printer 85    Glossary pane peripheral pixel port printer driver quarantine RAM read-only Recycle bin reformat resolution resources restore button scan (for viruses) screensaver scroll arrow scroll bar © learndirect area of a window computer equipment attached to the main system unit smallest element of the screen display, a tiny spot of light socket on the computer for plugging in peripherals software used to control a printer isolate an infected or suspicious file random access memory: working memory state that means a file can be read but not altered and saved storage area of deleted files and programs remove all files from a disk and prepare it to hold new information number of pixels per square inch or centimetre on the computer display useful facilities such as printers, disk space or Internet connectivity button to restore a window to its previous displayed size check a file or disk for viruses moving image that can be set to appear on the screen when you are not using the computer arrow for stepping through the contents of a window bar for moving through the contents of a window in larger steps 86    Glossary select set-up program shortcut snapshot storage device string submenu surge protector choose (and highlight) files, text or other objects on the computer ready for use program that installs (sets up) an application icon on the desktop that opens a file or application when doubleclicked image of the display on screen item used for storing files for later use, such as a floppy disk or hard disk sequence of characters menu displayed by an item in the parent menu device used between the computer and the wall socket to interrupt and absorb any sudden surges of electricity from the mains record of the computer system \'s history bar along the bottom of the desktop with buttons for applications, windows, resources and tools small image of a picture or document bar along the top of a window that shows the name of the file or folder powdered ink used in printers return a compressed file to its normal state malicious computer program that can cause damage 87  system log task bar thumbnail title bar toner unzip virus © learndirect    Glossary wildcard character used to stand for one or more variable characters in a search window wizard world wide web area of the screen dedicated to a particular task series of interactive screens that helps you to achieve a task vast collection of web pages kept on computers around the world that can be viewed using the Internet zip compress to occupy less disk space.  © learndirect  88    ",691);arrFiles[146]=new Array(150,"Intranet/docs/ECDL Revision Guides/mod3scroll.pdf","2006-01-06","Mens fashions, 1700-1780","","","Revision guide: Module 3 -- Word processing  Office 2000 version Last revised: August 2005  Copyright All materials including content, graphics, text and design ( Materials ) are owned by and controlled by Ufi Limited ( Ufi ) © Copyright Ufi Limited 2005 all rights reserved, except where otherwise indicated. Certain third party materials will be used from time to time. You are granted a limited licence and may use the Materials for personal non-commercial use relating to learndirect. The Materials in whole or in part may not be modified reproduced republished uploaded posted transmitted displayed distributed or exploited in any way. Such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Ufi or in the case of material licensed to Ufi the owners of such material. Acknowledgements Developed for learndirect and provided to Ufi Limited by Anne Rooney.    Contents  Introduction How to use this guide Getting started Key terms Knowledge top-up: Starting work with Word Knowledge top-up: Opening a document Knowledge top-up: Starting a new document Knowledge top-up: Saving a document Knowledge top-up: Changing personal settings Knowledge top-up: Looking at documents Knowledge top-up: Getting help Knowledge top-up: Finishing work Check your knowledge Remind yourself Check your answers Entering and editing text Key terms Knowledge top-up: Entering text © learndirect  6 6 7 7 7 8 10 12 14 15 16 17 18 19 20 21 21 21 2    Contents Knowledge top-up: Selecting text Knowledge top-up: Cut, copy and paste and the clipboard Knowledge top-up: Deleting and replacing text Knowledge top-up: Checking spelling Knowledge top-up: Finding and replacing text Check your knowledge Remind yourself Check your answers Changing the look of documents Key terms Knowledge top-up: Formatting text Knowledge top-up: Aligning paragraphs Knowledge top-up: Using indents Knowledge top-up: Using space Knowledge top-up: Styles for text Knowledge top-up: Working with lists Check your knowledge Remind yourself Check your answers 23 23 25 25 27 28 30 30 31 31 31 35 36 38 42 43 44 46 47  © learndirect  3    Contents  Structuring your documents Key terms Knowledge top-up: Headers and footers Knowledge top-up: Controlling page breaks Knowledge top-up: Using hyphenation Knowledge top-up: Working with page size and margins Check your knowledge Remind yourself Check your answers Borders and tables Key terms Knowledge top-up: Borders Knowledge top-up: Creating tables Knowledge top-up: Changing tables Check your knowledge Remind yourself Check your answers Working with graphics and data objects Key terms Knowledge top-up: Adding a picture to a document Knowledge top-up: Changing the size of a picture © learndirect  48 48 48 50 51 51 52 53 54 55 55 55 57 59 62 63 63 64 64 64 65 4    Contents Knowledge top-up: Copying, moving and deleting graphics Check your knowledge Remind yourself Check your answers Publishing your work Key terms Knowledge top-up: Mail merge Knowledge top-up: Checking your document Knowledge top-up: Printing the document Check your knowledge Remind yourself Check your answers All finished! Glossary 66 66 67 68 69 69 69 74 74 76 77 77 78 79  © learndirect  5    Introduction  You should read through this revision guide when you feel that you are ready for assessment on Module 3. It will help to refresh your memory and consolidate your learning. It does not reproduce all the learning of the course, but summarises the key points. If you need a further reminder, it tells you which sections of the course materials you should revisit.  How to use this guide  Each part of the revision guide has: an introduction that outlines the topics covered in the section a list of key terms you should be familiar with -- if there are any that you don \'t feel you know well, work through the rest of the section carefully one or more knowledge top-up topics to help you recall the material you have learned and fill any gaps in your skills and knowledge check your knowledge questions to help you to make sure that you have understood and remembered the learning covered in the section a `remind yourself \' section which directs you to the appropriate parts of the course materials if you would like to work through any topics again to complete your learning. New words are explained the first time they occur. If you come across a word you don \'t know, and it isn \'t explained, look in the glossary to find its meaning.  © learndirect  6    Getting started  Microsoft Word is the most widely-used word processing application. It lets you create and work with documents of any length. You can use it to make long documents with a complex structure, or short documents with visual impact. You can include pictures, tables, lists and many text formatting and styling features.  Key terms  If your work on starting to use Microsoft Word is complete, you should be certain that you know what these terms mean: toolbar active document, template, placeholder file format, plain text, RTF zoom, Normal view, Print Layout view Help system, hyperlink, Office Assistant.  Knowledge top-up: Starting work with Word  To start Microsoft Word, you can: open the Start menu and choose it from the Programs submenu double-click on the Word icon on the desktop or task bar © learndirect 7    Getting started double-click on the icon of a Word document on the desktop, in a folder or in the Windows Explorer window. Word opens with a new, empty document on screen if you use either of the first two methods. Menus and toolbars Like other application windows, the Word window has a menu bar, toolbars and a task bar. Buttons are grouped on the toolbars according to their function -- so buttons relating to opening, closing and printing documents are on the standard toolbar, and buttons relating to changing the appearance of text are on the formatting toolbar. To choose which toolbars are displayed, open the View menu and move the pointer over Toolbars. Any toolbar with a tick is displayed already -- click on it to hide it. Click on an unticked toolbar to display it. (If you can \'t see the option you want in the menu, click on the double arrow at the bottom of the menu to show more commands, or double-click the name of the menu.)  Knowledge top-up: Opening a document  To open an existing document, choose Open from the File menu, or click the Open button in the toolbar:  This opens a dialog box for you to choose the document you want to open.  © learndirect  8    Getting started  You can move to the place where the document is stored either by clicking on one of the places shown in the pane on the left, or by using the drop-down menu from the `Look in \' field at the top. The panel in the middle shows folders and documents in the current location. You can open any folders listed here by double-clicking on them. If you want to open a plain text document (a file with the file extension .txt), use the dropdown menu for the `Files of type \' field to choose either Text Files or All Files. When you can see the document you want, click on its name and then on the Open button, or double-click on its name. You may have sev